Im within a month end of my contract and I am trying to return my device and rogers is refusing to let me return the device as I have changed providers. I dont want to keep the device and have abided by paying monthly to return it at the end. **Lab...
I ordered a iPhone 14 Plus128gb midnight few days ago but it is in backorder status. I checked my order status but there was no estimated time. Is there any way to check the timeline? ***Edited Labels***
I have had an ongoing issue with my plan since November 2023 and the service is terrible in helping me resolve this. I was sold a plan and phone through the call centre on cyber Monday. The plan was for 42$ and the phone was 10$ monthly with financin...
I recently upgraded my phone to iPhone 15 plus through the Rogers upfront edge program. I have been using said new phone for over a month with no issues. I was travelling 2 days ago when I lost service. Stopped at a random McDonald’s on the side of t...
They offered me a good package with Samsung S24 ultra included, but they sent me iPhone 15 pro max, I returned the phone to Rogers, and reported the fraud since February 2, 2024, but until now Rogers has not done anything about it despite I called Ro...
My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company. They cancelled his order without notice. He chatted on...
I purchased the device on Dec 20 and got an email confirmation right after but till now I don’t see anything else. When I purchased on web it said the device is standard ship 2-5 days as its available in stock. What can I do now ?My previous order ta...
Hi I have worse experience my phone was stolen in Costco and tried to call on the number 1-855-877-3887 submit my claim and explain all situation to the retail rogers and they give us new sim but they refused and I have again escalate this on this nu...
I ordered a phone for express pick up. I got the confirmation email with the order number. I have heard nothing since receiving the email and I tried calling the location for pickup but there was no answer. ***Edited Labels***
I switched carriers two hours ago and my phone is still locked to Rogers. Why? I bought the phone outright, with no wireless plan attached. But Rogers locked it up. Now I need it unlocked and of course they are nowhere to be found. Support site says ...
I do not understand how a brand new phone I purchased from the Rogers store ends up blacklisted and I’m told they need to “investigate”. I bought it 2 weeks ago. Just two weeks ago brand new… I went back to the store with my receipt in hand and the...
im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too. ***Added Labels***
I tried to request for a reversal of my apparent overuse of data. I am a senior citizen who is not very knowledgeable about the features of my mobile phone. I have been a loyal customer for 3 years and it is just now that I have an apparent overuse o...
Mobile Device order keeps getting cancelled.I have been trying to get answers, i keep getting the run around, passed on to someone else, and go to the bottom of the list everytime. I am on the phone for hours on end and no one answers the phone. ...
I have been with Rogers for over 25 years and have never been treated as poorly as today? What do your stores exist for??? I ring the doorbell to get in and some young woman tells me to call customer to pay off my phone/device. I said that I would li...
I have received my new device and returned my old device a month ago, now my new bill got charged for the old phone’s up front edge fee, which about 600 dollars. Any reason? ***Added Labels***
My iPhone 15 Pro Max got stolen on Jan 10th and beside the fact that Likewize rejected my claim and they were very rude on the phone, and the representative told me its okay to ahead and cancel my contract, they twice mentioned that the SIM card was ...
I've called so many times to get it sorted as I wanted to take advantage of the pre order offers for s24 ultra. I'm on a rpp account just recently signed up for the program. Before signing up it was allowing me to renew my contract for the s24 ultra ...
I sent my phone to Likewise in November and never heard back. They received the phone but have not done anything with it. I emailed them because I can't find a number and keep getting replied with "waiting on warehouse for update". To make it worse ...
On 12/23/24 I attempted to upgrade my phone online. Without warning, my account was suspended due to what was assumed to be fraudulent activity. This required me to visit a Rogers store to sort out the situation. As a result, the phone I ordered was ...