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Rogers internet promo ending March 16 2024

Hello. My internet promo is ending March 16 2024. I'm paying less than $40 dollars a month for 50 speed. I've called Rogers several times to get another promo but I have to pay at least $50 before tax. I've called to cancel my service for March 16 20...

Cancellation Question - Phone Plans

What is the process to cancel your phone plan early? There are three phones that are on the second billing cycle out of 24. Is there anything else past paying out the cost of the phones that were financed?       ***Edited Labels***

777777777 by I've been around
  • 1792 Views
  • 1 replies
  • 0 likes

Help in Cancelling Services

Spend the whole day trying to reach Roger’s customer service by phone to cancel internet, tv , home phone and cellular. Tried chat option, responds to chat to specialist and nothing happens. I need to get a return authorization for the equipment rent...

asdfsad by I've been around
  • 3737 Views
  • 6 replies
  • 1 likes

Alternative method of cancelling my Rogers service?

I am trying to cancel my Rogers service as I have switched to a competitor. Would there be a way I could cancel my service without waiting on hold for days?    After having my bill increase by over 50% on my last bill (expiry of a prior agreement) an...

Charged After a Fraudulent Activity on My Account

I have made a fraud claim and cancelled everything on my account and still got a bill of 62$. Neither retention department nor nobody did nothing for me. I have a bill due on December 23rd and for the service which I never received. For some reason t...

mkay1112 by I've been here awhile
  • 697 Views
  • 1 replies
  • 0 likes

Rogers CS not letting me cancel my Cable TV service.

Promotion deal/discount on my Cable TV Service ended over 2 months ago and I decided to cancel that e service since Rogers no longer has any deal for non-Ignite TV customers. However, Rogers TV Cancellation CS is refusing to proceed with my cancellat...

Rogers Overcharged on Final Invoice

I've been having a really difficult time with Rogers and their Customer Service.   I closed my account in early November, and was sent a final bill. On that bill I was charged for services beyond the date my service ended, as well as an unreturned eq...

cancrowe by I've been around
  • 750 Views
  • 1 replies
  • 1 likes

Home phone disconnected without our knowledge or permission.

Over the weekend, we accidentally unplugged our modem while moving something around. After plugging it back in, our modem suddenly refused to work. (Zero issues before.) We called Rogers technical support and were told that we had a "legacy" modem an...

HelpUs1 by I've been around
  • 1448 Views
  • 3 replies
  • 0 likes

Junk Fees

You guys have put on a $4 junk fee on my most recent bill. I don't appreciate it. I'm switching to Fido       ***Edited Labels***

Resolved! Rogers billed me on an account that was canceled 3 months ago

I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...

Sandrafms by I've been here awhile
  • 1726 Views
  • 2 replies
  • 0 likes

Waiting to be refunded for my returned device

On December 20th, I had purchased a second phone and added a second line to my main line. Unfortunately I had to return the phone and cancel that line on January 2nd, I did it within the 30 days (Sarisfaction Guarantee).I returned the phone to the Ro...

Jess0119 by I've been here awhile
  • 1239 Views
  • 2 replies
  • 0 likes

Refund

I already canceled internet service and my last bill shows a credit balance of $27.24. Two months ago, I asked how to get my money refunded. The customer service agent told me that because I have my credit card registered they will refund my money th...

Jairo1 by I've been around
  • 2558 Views
  • 4 replies
  • 0 likes

Ignite Services Disconnected Unexpectedly

All my services with Rogers were cancelled while I was away on vacations for two months. I had asked for suspension of my services from January 22 to April 1st. I came back on April 3rd and found no internet, no connection to my landline phone. No wi...

Resolved! Temporary Suspension of Wireless Lines

I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time s...

Boat_Show by I've been around
  • 2644 Views
  • 1 replies
  • 0 likes

Worse Experience

Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...

Mauriz by I've been here awhile
  • 3069 Views
  • 8 replies
  • 0 likes

Cancelling service and bill deductions

I have been trying to call everyone from Roger’s possible to cancel my account cause I have moved to a different city,I got across the call with multiple people and while transferring the call was cut and while speaking to someone my calls were cut ,...

Rogers account canceled unexpectedly

I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...

lcousins by I've been around
  • 3339 Views
  • 4 replies
  • 0 likes
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