How do I cancel a home phone to which I have never used, but yet my account is being charged almost $15 every month.It's worst enough to see a monthly billing of over $300, my car payment and insurance doesn't even come close to that amount. **La...
Hello I am trying to get a waybill number to return unopen Xfinity internet! It's is impossible to get a hold of some to do us thing. If I am going through all this to return the box what happens if I have a internet problem. Rogers make bell loo...
I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time s...
Hi thereAs I am visiting a foreign country for four months and all, and if I not pay my plan for that amount of time because I would not be using it, will my account/sim be deactivated or will it still remain or what will be the duration for my sim t...
I want to cancel my rogers account trying hard to connect with chat option but they dont connect intentionally to not to cancel account. ***Added Labels***
Hello! First time posting here so hoping I've got the right forum! I finally made the move to Xfinity on Friday! My account previously had the legacy ignite 300, a digital tv box and standard landline home phone. It took a few customer service reps t...
I cancelled my internet service on January 6, 2025, and was told I would get a returned label via email in 24-48 hours to return the internet modem. I did not get anything about the cancellation notice or returned label. I called customer service 2 ...
I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...
Hi,I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number. I call the number and it is unassigned. I went to a ph...
I subscribed Rogers Nokia 5G Home Internet Gateway and the agent said that you will not be charged any setup fee and you can take the Nokia modem for free. I used the service for 20 days and then returned the modem and canceled the service.Now I rece...
I bought an Apple 15 premium from Rogers on August 28,returned it on Sept 4th, got a confirmation email that it was received on Sept 9th, yet Rogers just collected $2137.62 from my account. This is my mortgage payment and needs to be returned immedia...
I called rogers this morning to discuss my bill. Contract was over and I am still paying higher bill. I am 100% sure the agent lied to me that she is from loyalty department. Call 611 doesn’t bring you to loyalty department. STOP LYING TO YOUR CUSTOM...
Why am I getting a notice that my Data is temporarily turned off by the carrier? What is going on? *Added Labels*
I recently switch to Telus for mobile. Roger’s called me with an offer but I was driving. When they called back the call was cut off mid way.How do I get them to call me back again? I’d like to hear what offer is available. **Labels Updated**
Somehow my account has been cancelled. **Added Labels**
I am still on legacy cable in Scarborough, ON. I just got an email from Rogers that said: "Your account shows that your current TV Box with a model number starting either with SA or PA will be decommissioned as of April 30, 2024." Does anyone kno...
How long one need to wait till back office at Rogers cancel cellphone line cancellations.I have been billed 2 months after cancellation instructions and payments are pre authorized. Customer service says back office is working on it and not to worry ...
We have been long time customers with Rogers and it is now becoming a nightmare. . My ignite box wasnt working so i called in and was told they would send me a new one and to return my old one . Simple enough. Thats what i did. I went to the post off...
I have two old Rogers phone numbers that I believe are assigned to new people now. I have tried texting and calling my old Rogers mobile numbers to ask if the person would be willing to give me the SMS codes are being sent to my old Rogers mobile pho...
Hey, I’ve been getting charged by rogers even though I brought in the modem and cancelled in their store… in December now they’re sending me to collections… anyone have this issue with rogers? Cause I don’t even love at that residence anymore… ...