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EXTREMELY unhappy with Likewize Device Protection

The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue.    I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...

jclarke86 by I've been here awhile
  • 5747 Views
  • 13 replies
  • 5 likes

Resolved! bill for delivered equipment

I got a bill for non returned equipment for $251. used CP label. delivery made on jan 10. tried calling multiple times , no body picks up. tried chat, first they transfer yo tech support which cut me off. i contacted again , this time the tech transf...

arafin by I've been here awhile
  • 212 Views
  • 2 replies
  • 0 likes

Rogers Double Billed Me

We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...

ellejay18 by I've been here awhile
  • 1404 Views
  • 9 replies
  • 2 likes

Billing Issues

I have never experienced such outrageous billing mistakes, service errors and Suspension of Services errors without any prior notice and poor communication and management from customer services IN MY WHOLE LIFE.  I have been going to Rogers store 5 t...

MCTsai by I'm here a lot
  • 852 Views
  • 7 replies
  • 0 likes

How long it takes to resolve fraud case?

Its been 2 months it happened to me-my account had been hacked and one more phone number.    It's been 2 months and 4-5 phone calls to Roger's fraud office and still waiting for answer. Maybe they don't want to resolve this issue or they can't or the...

Service Commendation

We had billing and Ignite service issues, and all issues were resolved in one call to Rogers Customer Care team member named Dami Olagipo, this is above & beyond  expectation and of very high standard service for Rogers brand !!!       ***Added Label...

RiazQ8 by I've been around
  • 160 Views
  • 1 replies
  • 2 likes

Accounts open today Feb 19?

Is accounts open today, I need to call/msg in to do a change for my MIL's account. Basically mgere 2 locations into one billing. Thnx Bill     ***Added Labels***

Biollw by I'm a senior advisor
  • 142 Views
  • 1 replies
  • 0 likes

Door to Door Sales

I have a sign that says “no solicitation, thank you” clearly visible on my door and I keep getting very pushy Rogers sales people at my door. They do not accept no for an answer and so I have to just close my door. They also demand to know personal i...

rmorgado by I've been around
  • 192 Views
  • 1 replies
  • 0 likes

Resolved! Exclusive offer

So a couple of weeks ago I get this “exclusive offer” on my homepage.100GB $65/month. I had 50GB for $60. Seems like a good bargain fo $5 more per month. So I take the bait.They upgrade the account charge me $80 but remove the discount of $15. So I c...

Poor service

Canceled Dec 19. Advised equip labels on way. Called Jan 4, advised again on the way. Same address 22 years. Called again, advised sent again Jan 18. Jan 22, prev bill -9.00 which means credit. New amt 661 for non returned equipment. No wonder you ha...

Joeydogloki by I've been here awhile
  • 305 Views
  • 4 replies
  • 0 likes

Price difference between site and bill

Hey all,    Was on hold for a while and figured this place might be able to help or let me know if I need to stay on hold. I registered online for the 5G Infinity Essential plan (BYOD) through the website and the Rogers Preferred Program Plan.    On ...

Th23 by I've been around
  • 233 Views
  • 1 replies
  • 0 likes

Customer Service

I’ve been with them since early 2000s. As many, I am going through financial hardships and working multiple jobs to stay on top of bills.I was provided with a promise payment arrangement, where they scheduled to split a bounced payment into 2 dates. ...

Client Support Specialist MIA

We had a Client Support Specialist come to our door on Dec. 8th.We were sold a package that has still not been provided in full based on agreements set.out on the day we signed up.Additionally, after the initial sale, the client support specialist ha...

Stoney41 by I've been here awhile
  • 180 Views
  • 3 replies
  • 0 likes

Roaming charges rip off and rude staff

So I’ve been with Rogers cellular for a number of years on and off and for internet and TV for at least 15 years. Ever since they implemented this stupid roam like home feature it’s been a disaster. I cannot completely turn off my phone when I am abr...

Anastasiya by I've been around
  • 4048 Views
  • 19 replies
  • 7 likes

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 123 Views
  • 1 replies
  • 0 likes

Bad customer service

I am trying to contact rogers for so long but no one responded me I am out of country and Admitted in the hospital and They charged me a alot of money for just 2 days late payment and I am trying so long to contact them but unable to please help me  ...

Disappointed with Rogers Loyalty in 2024

HiI wanted to take a moment to share my désappointement on how loyalty is being handled with RogersI have been with Roger for my cell phone since 2009 and with internet for the past 5-6 years.I recently added my wife cell subscription as well.Because...

karim3 by I've been around
  • 199 Views
  • 1 replies
  • 0 likes

No customer service?

Whenever I try calling customer service or *611 the automated operator tells says international calling is not available and to use *611 and then hangs up. Now I’m stuck in a situation where I have no internet/tv and I can’t contact costumer service....

Genie2 by I've been around
  • 662 Views
  • 3 replies
  • 0 likes

Resolved! More Aggravation with Rogers Pricing

In February I had a lengthy go round with Rogers Chat about pricing on my home services with zero satisfaction. Now it's my turn with Wireless. You may have read that Rogers is "slashing prices" on Wireless after the Shaw merger. Sure. My wife and I ...

foodtech46 by I plan to stick around
  • 1297 Views
  • 7 replies
  • 2 likes

Resolved! Cancelled Account

Hello, I would like to know why my new Rogers account was abruptly cancelled 3 days after I opened it. I called the Customer Service line at 888-764-3771 to do it, and with the help of an agent, he created my account, I picked my plan and my phone, a...

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