Ticket status
Hi, is there anyway to check the status of a support ticket? It's number is C18644xxxx, and it's been active since spring last year with no resolution yet. Can anyone help? *Added Labels*
Hi, is there anyway to check the status of a support ticket? It's number is C18644xxxx, and it's been active since spring last year with no resolution yet. Can anyone help? *Added Labels*
I have had an ongoing issue with my plan since November 2023 and the service is terrible in helping me resolve this. I was sold a plan and phone through the call centre on cyber Monday. The plan was for 42$ and the phone was 10$ monthly with financin...
The only thing going for you is that you are a monopoly. It is robbery how you do business and overcharge for lousy service let alone services with "known issues". I have spent hours the last 2 days contacting your organization speaking to a mixture...
I have spent multiple hours and multiple sources to try and rectify our account, which has only been partially address. Per the account details/agreement we just received last month: "If you have a concern that was not resolved, then we invite you...
Dear Rogers Support Team, I am writing to express my extreme frustration and dissatisfaction with the treatment I have received while attempting to renew my internet plan with Rogers. I spent more than 3 hours online and on the phone with your CSRs...
I recently upgraded my phone to iPhone 15 plus through the Rogers upfront edge program. I have been using said new phone for over a month with no issues. I was travelling 2 days ago when I lost service. Stopped at a random McDonald’s on the side of t...
They offered me a good package with Samsung S24 ultra included, but they sent me iPhone 15 pro max, I returned the phone to Rogers, and reported the fraud since February 2, 2024, but until now Rogers has not done anything about it despite I called Ro...
The customer care executive heard my concern and ends up saying. “I am sorry, wat is ur concern”.He actually did not pay attention to my concern the whole time I spoke and apparently he was not focusing.I am new to Canada and already have a home inte...
Hi,I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number. I call the number and it is unassigned. I went to a ph...
I got a bill for non returned equipment for $251. used CP label. delivery made on jan 10. tried calling multiple times , no body picks up. tried chat, first they transfer yo tech support which cut me off. i contacted again , this time the tech transf...
We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...
I have never experienced such outrageous billing mistakes, service errors and Suspension of Services errors without any prior notice and poor communication and management from customer services IN MY WHOLE LIFE. I have been going to Rogers store 5 t...
Its been 2 months it happened to me-my account had been hacked and one more phone number. It's been 2 months and 4-5 phone calls to Roger's fraud office and still waiting for answer. Maybe they don't want to resolve this issue or they can't or the...
We had billing and Ignite service issues, and all issues were resolved in one call to Rogers Customer Care team member named Dami Olagipo, this is above & beyond expectation and of very high standard service for Rogers brand !!! ***Added Label...
Is accounts open today, I need to call/msg in to do a change for my MIL's account. Basically mgere 2 locations into one billing. Thnx Bill ***Added Labels***
I have a sign that says “no solicitation, thank you” clearly visible on my door and I keep getting very pushy Rogers sales people at my door. They do not accept no for an answer and so I have to just close my door. They also demand to know personal i...
So a couple of weeks ago I get this “exclusive offer” on my homepage.100GB $65/month. I had 50GB for $60. Seems like a good bargain fo $5 more per month. So I take the bait.They upgrade the account charge me $80 but remove the discount of $15. So I c...
Canceled Dec 19. Advised equip labels on way. Called Jan 4, advised again on the way. Same address 22 years. Called again, advised sent again Jan 18. Jan 22, prev bill -9.00 which means credit. New amt 661 for non returned equipment. No wonder you ha...
Hey all, Was on hold for a while and figured this place might be able to help or let me know if I need to stay on hold. I registered online for the 5G Infinity Essential plan (BYOD) through the website and the Rogers Preferred Program Plan. On ...
I’ve been with them since early 2000s. As many, I am going through financial hardships and working multiple jobs to stay on top of bills.I was provided with a promise payment arrangement, where they scheduled to split a bounced payment into 2 dates. ...