I almost never post about company experiences or leave reviews good or bad because I frankly don’t care enough to do so unless something is so incredible or so abjectly awful that I feel almost a responsibility to do so.Unfortunately for Rogers, it w...
The website clearly states we supply courtesy phones while yours is being repaired. But when you talk to any Rogers store or worker they say they don't do loaners or courtesy phones. So ppl are expected to buy a new phone or go completely without whi...
Why did you change my legal name and my DOB? This was done internally by Rogers. Why.This week I got a notice of default. How interesting. Does not show on my current invoice or online.Can't get to speak to any responsible person in Rogers. So far 80...
I am writing to address a pressing matter regarding my longstanding account with Rogers Communications. I have been a loyal customer for over five years. Throughout this period, I have valued the quality of service and customer experience that Rogers...
After posting my last unsatisfactory service last week. I received a call from Office of the President, an advisor named Chris G. Of course, he offered to help me bit again is fruitless which he said will contact me to resolve within the next 48 - 72...
After being a Rogers customer for well over 20 years, I have never experienced such a bad representation of the company after dealing with Rogers representatives for over a month. My services were removed of Feb. 24th and tech support had no idea why...
The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue. I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...
When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...
It’s extremely difficult to reach a live person at Rogers. What’s with their customer support? And when waiting for up to an hour to speak with someone, they transfer you and you have to wait again. Anyone else has this problem? **Labels Added**
Hi my Name is Leo and I had bought two brand new Iphone 14 Pro devices last year. One of my devices was a iPhone 14 Pro Purple with 128gb, the other was a 2nd line Iphone 14 Pro Gold with 256gb. The promotional offer at the time was get 1$ Device pro...
So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...
I cancelled my service for other reasons and I returned all the devices (2 boxes) as suggested by rogers via Canada post. Based on the tracking number, Rogers received my return on January 16. However, later on I found I was billed for not returning ...
I have submitted two successfully received online forms to escalate my issue. So frustrated after multiple live chats and phone conversations. Misinformation, conflicting information, etc. Will anyone actually call me back or am I kidding myself t...
The company Rogers is partnered with for device protection, Likewize, is a scam operation. I received a new phone from them in early January, and immediately returned my damaged device. A month later, I was charged $900. When I called them, I was ...
I recently made the switch from Fido to Rogers for my network service, enticed by the promise of a $29 plan with 50GB. However, upon receiving confirmation, I was shocked to discover that I had been enrolled in a $39 plan instead for same data plan. ...
I can’t believe the experience I am having with Rogers. My bills are astronomical. I was charged for roaming even tho my kids had data off and airplane mode on. It’s completely unclear that you need to manually opt out ahead of travel. We were only a...
I want to preface by saying up until about 3-4 years ago, I was a Rogers lifer as they've always been good to my parents when we first came to Canada. The customer service and how they treat their customers has significantly declined, which has led m...
I placed an order through phone customer service on March 22nd, 2023 for a new iPhone 15 pro max titaninum blue. However, the rep inputted as black which Imspotted immediately from the email confirmation and asked it to be correct. The call was ove...
Just wanted to let you know that you have a star employee (Sara) at the Lynn Valley Kiosk for Rogers. Why she is star employee: I lost my phone and she listened clearly to my complicated issue.She was able to make suggestions and assist with the proc...
I am trying to get Rogers Internet into my mother's senior home. I called last night and spend substantial time on the phone. An option was given to me for a call back. The wait time was about 30 minutes. My request was for a quote for Internet. Inco...