I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones. One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...
Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck. **Labels Added**
Just got transferred to a Manager's line that answered but did not respond. However, with a live line I was privy to someone listening/watching sports. Nice Service we pay for!!!!!!!!!!!!!!!!!!! ***Edited Labels***
$2,509.32 Device Balance for Wireless $840.00 Upfront Edge Device Repayment for Wireless - $110.00 5G Infinite Premium for Wireless $3.55 5G Infinite Premium for Wireless$-5.00 Savings: Automatic Payments Discount for Wireless Here's a breakdown of ...
On April 11th received a call from 1833-447-6456. Agent's name was Harsimran. He asked me what plan do i have and with which company. My current plan is 35/M with Unlimited Canada and international callings, 50GB with Koodo. He offered me $35/M 70GB...
I'm on Disability and very careful about my phone usage. I have NEVER made an international, long-distance call on my cell phone. But this month's bill indicates that someone texted and called a number in Simi Valley, California and talked for over...
I have a bulk agreement with Rogers for my building, with a subscription to the 1Gbps Ignite plan. Recently, I received a notification from Rogers about an upgrade to a fibre-powered 1.5Gbps service. The notice mentioned that this was a Requires Acti...
Does Rogers even care about loyal customers? The answer is straight forward from other posts and customers, "NO". Does upper level management involved with customer service even know what is happening? Answer is "NO". But why?? I am one of thousands...
Hi there, First my story: At the beginning of March I let myself convince by a Rogers field agent at my door to change Home internet providers. I was promised a reduced monthly fees, a free second month and waived installation fees. He also mention...
I have been trying to upgrade my phone for the past 2 days, looking to switch to the S24 Ultra. I keep getting a Something Went Wrong message at checkout with a comment that if the issue persists to try calling or going through the Live Chat feature....
I'm hoping this reaches someone or anyone that has any power to help me. It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...
I am thoroughly frustrated with Rogers. My insurance claim was rejected with no substantive reason provided. The matter was escalated to John, an advisor at the office of the President. It’s been over a week and I have received no response or calls f...
Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...
I've got a phone call a week ago and on the phone we agreed on a deal. However, because I was driving, I asked them to call me later(we set a day and time). Of course I didn't get a call, I know they're the 3rd party I left a voicemail to them but di...
First to start off sorry about my grammar or spelling, so frustrated, I'm posting this for advice and to make rogers aware, So I have been struggling to open a new account, issues are private as following the community guidelines. I have contacted ro...
I have been trying to contact rogers since mid November re my charges. Every time where put between half an hour to 70 minutes and finally had to disconnect and back to work. Unfortunately we all have to make a living and spending so much time to c...
Well the typical game as the discount period is over, huge increase in price. Why are new customers offered internet at $50/month vs ~$100 for folks like me who have been with Rogers for >25 years. What is wrong with Rogers treating loyal customers ...
I almost never post about company experiences or leave reviews good or bad because I frankly don’t care enough to do so unless something is so incredible or so abjectly awful that I feel almost a responsibility to do so.Unfortunately for Rogers, it w...
Hello, We are long-time Rogers customers (35+years) and recently Telus presented us with an offer that was more attractive than our current Rogers plan. We tried calling Rogers to see if they could better it, but their customer service line was close...
The website clearly states we supply courtesy phones while yours is being repaired. But when you talk to any Rogers store or worker they say they don't do loaners or courtesy phones. So ppl are expected to buy a new phone or go completely without whi...