Smart Home Monitoring Billing
I have been billed more then what is on my contract agreed on Jan 9th **Labels Added**
I have been billed more then what is on my contract agreed on Jan 9th **Labels Added**
I recently moved to a condo community where the condo fees cover Rogers service. However,I keep getting billed directly. I've spoken at least three times to agents in bulk accounts who keep saying they have fixed the problem, but now I've received an...
I had a Tablet line that was offered to me with voice and data it clearly set up as a phone on MyRogers account And was working for the past four months. Rogers decided to turn it off stating that Customerservice should have never given this to me. I...
Hello, We currently have a Rogers account with three cell phone lines on it. My line is the primary line, with the two others being additional lines belonging to my Mom and sister. We would like to take my line and my sister's and create a separ...
I have purchased a brand new 14pro max but i haven’t received a financial agreement from rogers on my email. I would be obliged if anyone could guide me that how can i get it ***Added Labels***
Trying to contact billing support or make an account change as my contract is up, but phone support is down. It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects. Chat support seems to be ...
In October, someone ordered an iPhone 12 on my account. I contacted Rogers and told them it was fraud. Not me. I asked them to not send the phone and to reset my plan as well as phone details on my account. They reset my phone plan but still have not...
I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...
Did anybody else’s bill go up regardless of having a contract? *** Edited labels ***
Hi all, recently indulged in a 500mbps plan on a 3 year commitment. In my key order information details I see that it states under the pricing that “Prices subject to change in accordance with the Rogers Terms of Service. Either I’m tired or I don’t ...
I was new here in Canada when I got a Samsung S8 from Rogers. And the way I understood how the 2-year contract works is that I have to pay the phone + text, call, and data within those first 2 years. And then after the 2 years, I only have to pay for...
I am here to launch an official complaint , It is about Rogers sending me tablets which I did not ask for and after 2 years of me not using the tablets or the lines associated to them , Rogers start charging me for the data usage , Which I never used...
Hello,I’m less than 1 year into a 2 year contract for my home security and I’ll be moving in 3 weeks. Services are not available in my new area. Will they allow me to cancel or can I use the home monitoring services with another internet provider?Tha...
After renewing our contract my bill is still showing the wrong amount for the third time? *Added Labels*
I recently joined Rogers for two lines at Costco. But I canceled it because I didn't like my cell phone. And I tried to change the $75 plan I chose to buy a new phone, but I couldn't. And I haven't heard from the staff that there is a subscription fe...
Hello, Who can I speak to about the Transfer of Responsiblity on my account that my I have done back in Septmenber and yet it seems like its still a problem as I am being charge for the finance of my phone. Back in the beginning of September, my fa...
I know wireless is month by month now..but what about TV and internet? **Labels Added**
I have 3 months left on my Edge Premium Tab plan until the contract ends. It subsidized $20/month. I want to buy a new phone at that time. Under the Edge Premium Tab plan, I would have paid say $100/month plus a portion of the new phone. The s...
Is it possible to upgrade a phone, but keep your current plan? My partner and I are both on a Talk & Text w/2GB (No Tab) plan. Unlimited Canada-wide voice and text, call display, VM, 2500 call forwarding minutes, conference call and call waiting (we ...
Hi, I am thinking to upgrade my phone, however I am wondering if this would extending my 2 years contract? ***EDITED LABELS***