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Forum Posts

Data Overusage Credit Request

I tried to request for a reversal of my apparent overuse of data. I am a senior citizen who is not very knowledgeable about the features of my mobile phone. I have been a loyal customer for 3 years and it is just now that I have an apparent overuse o...

Resolved! SMS MMS billing practice

Billing not listed on Roger's bill for SMS and MMS Canafa to USA. Cannot verify if the text messages are sent from my cell phone or a app. Rogers needs to have detailed billing information on the bill. Like the SMS phone number and Date of text messa...

Shared vs. Non-Shared Minutes

I am not sure what this is. For my wireless line, on my bills I can see two entries under 'Usage Summary':Voice (S) Unlimited Shared Minutes: XXX MinutesVoice Non-shared Minutes: YYY MinutesI cannot figure out the distinction between the two categori...

MichaelYYZ by I plan to stick around
  • 206 Views
  • 1 replies
  • 0 likes

Suspend account with balance owing

Hi, I have a balance owing and since I'm not able to pay it, what are my options? I do have a promise to pay setup for Feb 9, I just did that to extend my service another week! Please help     **Added Labels**

JimTheo by I've been around
  • 234 Views
  • 1 replies
  • 1 likes

Resolved! Credit promised for installation charges

So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...

Jobanwalia by I've been here awhile
  • 1131 Views
  • 8 replies
  • 0 likes

FALSE ADVERTISING

Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...

Billing with no explanation

I cancelled my account over two years ago and returned my equipment however Rogers is still asking for money.Multiple calls and different answers, and now multiple calls, emails and messages from “collection agents” with whom I have never had, nor ev...

Utterly disgusted!

I have to write this as I'm completely taken back and appalled by the customer service, the lies/or misinformation I've received over the past year! I've been a Rogers customer since 2001 and in general, I've been happy with the services offered as w...

Ducci10 by I've been here awhile
  • 254 Views
  • 2 replies
  • 1 likes

International Roaming

I am living in Sarnia, ON. I usually go to riverfront side. US is on the opposite of the river. Whenever I visit there I get roaming charges even when I don't go to US. I did call customer care and asked to disable that because it was not mine mistak...

Nkamboj by I've been around
  • 279 Views
  • 1 replies
  • 0 likes

Early cancellations fee

HiI recently acquired an ignite connection, for personal reasons I had to move from my apartment and I was advised that I can transfer the connection to someone in my home or cancel it and they can get a new one.They got a new connection within a wee...

WJ95 by I've been around
  • 416 Views
  • 1 replies
  • 0 likes

30-day Satisfaction Guarantee Policy

Hi,I had taken Rogers connection recently on 18th Jan 2024 after porting to my old number based on certain conditions as agreed during our call, Interaction ID: I21xxxxxx52. I am not convinced with the services as agreed and faced connection issues a...

Enrollment fee / setup fee and price increase

Got an brand new google pixel 8 through red wireless. Purchased through their red wireless website. Charged with 50$ enrollment fee which couldnt see while processing! And offer said you will be charged with setup fee that will ve waived in 1/2nd bil...

Jobanwalia by I've been here awhile
  • 170 Views
  • 1 replies
  • 0 likes

Extra charges

Hello, I bought MyRogers phone number in December 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unl...

Advice needed to update 30 day return policy

HiI've chatted with in numerous customer service reps who gave me false information about going in store to return a mobile device that wasn't working optimally/shipping me around like a ping pong ball/not willing to set the dispute in motion. I wasn...

Sofiya by I've been here awhile
  • 176 Views
  • 1 replies
  • 0 likes

Price Hike 12.7% for Cell Service

Just got my bill. Price jumped from $55 to $62. I'm a fairly new customer. Switched to Rogers in June because they offered $55 a month for 24 months. Time to switch back at $50 month for same service. Time for the CRTC to do their job.   **Labels Ad...

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Gumbey by I'm here a lot
  • 322 Views
  • 4 replies
  • 1 likes

MMS charges

I’m being billed 31.50 for MMS messages (US Picture &Video) but I can’t see what I’m being billed for on my invoice. How can I see this information so I can reconcile it? The boards say to contact you directly     ***Edited Labels***

RealRexyI by I've been around
  • 238 Views
  • 3 replies
  • 0 likes

Double billing

I have been trying to contact Rodgers for about three months about a bill I got. I have payed my bill every month without a problem. Now I have a bill that says I didn’t pay for one month and I did. I would like this cleared up so I don’t keep gettin...

LMD1001 by I've been around
  • 194 Views
  • 2 replies
  • 0 likes

Resolved! Unexpected Price Plan Changes

Hello,why my phone plan has changed?I never made any changes to anything, also why can't rogers inform there costumers about changes on the plans, this is really upsetting I am sick of them making changes and not informing.   **Labels Added**

Blueleaf14 by I've been here awhile
  • 225 Views
  • 1 replies
  • 0 likes
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