I am here to launch an official complaint , It is about Rogers sending me tablets which I did not ask for and after 2 years of me not using the tablets or the lines associated to them , Rogers start charging me for the data usage , Which I never used...
Hello, can a moderator please contact me to add my brother in law to my account to enable him to make changes and accept promotions for my account. He was definitely added to my account but somehow has disappeared from your records. I waited over an...
How long does it take to get a refund? Its difficult to get through to speak to someone on the phone.
My bundle offer expired and when I called an agent I was given an amount. However when my bill arrived it was $20 in excess. Called Rogers back and another agent told me that it was not in the notes. How do I get access to the recording of my convers...
This is a warning for the incoming wall of text. This has been a long and frustrating saga. On November 23rd 2021, I decided to transfer over from Telus' EPP to Rogers PP. I switched over for the new customer deal with BYOD plans. I am a member...
I was paying #138 regulary, all of a sudden I was charged $206.78 in January, please expalin why? ***Added Labels***
My service discount expires on Jan 21 so on Jan 12 I called Rogers to negotiate my "new" deal for Bundled Services. Spoke to a guy named Ian who said my new deal would increase slightly due to a general price increase and some other changes. I agreed...
I contacted Rogers today via live chat to change my plan etc. I asked the Rogers person why my bill hadn't changed in over 2 years as I was told my phone would be paid off then. They would not give any number, just said there are separate charges on ...
I have called few times for my mother-in-law phone number. The technical support acknowledge that it was a Rogers network internal issue and user has nothing to do with. Now, I am asking for credit back and they refuse to offer me that. I am very fru...
I sent the message below to the credit agency that was contacting me. I contacted Rogers, at the credit companies suggestion. Eventually I was given an email address to contact Rogers accounts. This was the result- From: Sent: November 17, 2021 12:1...
Why am I charged "Employee Pricing Fee" of $56 on Dec 26, 2021 ? Rogers Call Center and Chat support are not getting through. Does someone got any clue regarding this hidden charges ? **Labels Added**
My bill due says 1/27/2022 and Rogers sent a reminder claiming payment is due 1/12/22. Why? **Labels Added**
Our Condo corp has a Bulk Agreement for Ingnite Bundle with installation fees waived. This is what the Rogers letter to residents stated: "Important: If you book your services by November 15, 2021and receive any install fee notifications onyour res...
Rogers re-opened a closed account of mine and added miscellaneous charges 6 months after I closed it: Hello, so rogers added 196$ of miscellaneous adjustments to my account after being closed for 6 months while I had an active account at the time w...
I transferred from Rogers to Fido and the port request was completed on Nov 27 which is in the middle of the bill period Nov 16 ~ Dec 15. For the last bill in Rogers, I assume I should be charged for the actual usage till Nov 27 rather than full mont...
We have just switched over to Rogers Ignite Bundled Services and the first bill has come in. I have to submit the bill to claim my internet expenses. With the bundled services I don't know how much the internet is and my company willo not accept th...
I swear this happens every other month. I tried to pay my bill on the website. The little color bar animation just kept repeating for 5 minutes so I closed my web browser and logged into the app on my phone. Tried making a payment and it failed there...
Hi, we are paying $269.70 on two iPhone 12’sCan I return the phones back and stop the services completely? Also, we are unable to pay anymore. What happens then? **Labels Added**
My mother was offered a promo via text from rogers and it even showed it on her MyRogers account. The new promo showed the price with a "Wireless Plan -$10/mo" in the price breakdown to make the new plan the same as the existing plan. She has a scree...
My billing cycle starts every 4th of the month - i canceled my services on the 8th of September. I did not pay the full amount as i heard a lot of issues about the refund. How can i pay the pro-rated amount.?? I've been calling CSR almost everyday,...