Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...
My Bill last month, paid on Feb. 22/22 was for $169.49. Today I received a bill due on Mar. 23/22 for $224.94. Nothing on my account has changed. WHY HAS MY MONTHLY BILL INCREASED BY $55,45? ***Added Labels***
We recently travelled out west to Seattle for the holidays and were pre-registered for Roam Like Home. We have seven lines with Rogers. While in Seattle the phone call would not work. We had a emergency to call our travel insurance company in Canada ...
I have searched my bill and account high and low to find where it would say when my financing credit will end and still have no idea. I’ve seen on the forum that it can be found in the fine print of your bill but I’ve read every part of it. I realize...
Hello, where can I access my past bills for Rogers. ***Added Labels***
On November 28th, 2022 I canceled my internet service by phone and sent back my device, on December 4th I paid my last bill, but today I received my internet bill about $140 it's higher than before and what is this fee？ ***Edited Labels***
I recently moved to a condo community where the condo fees cover Rogers service. However,I keep getting billed directly. I've spoken at least three times to agents in bulk accounts who keep saying they have fixed the problem, but now I've received an...
Rogers refuses my overpayment *** Edited Labels ***
If your current bill is: -$XX. Does the (-) denote a credit on the account? I retty sure it must as I constantly end up overpaying throug bank. ***Edited Labels***
Travelling to Florida for 8 weeks. Just wondering what is the best option to take for using cell phone other than Roam like home as it looks very expensive to do when you have two phones. Is Canada-US wide text and data plan a good option? any other...
Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that *** Edited Labels ***
I have returned the equipment but I still received the email asking me to return it. I am so confused. ***Edited Labels***
I have had many problems with ignite, 2 weeks ago I spent 2 hrs on phone with the tv blacking out & turning off by itself, finally decided to send me a new black box that of course never came &that’s been about 2 weeks This week I have a problem with...
Hi, I was offered a BYOD plan from Rogers with great incentives. I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my pho...
Whats wrong with rogers l cant get ahold of them no service for 3 months but there still charging me fot it *Added Labels*
So I'd been with Rogers since I got my first phone in 2014, and after paying over $90/month while financing my phone I figured I'd see if I could get something cheaper after I paid it off. Especially since my service only worked about 50% of the time...
there Does anyone know how to reduce Rogers's Internet/TV bills significantly? We seem to be hitting around $185 month and watch about 10 - 12 channels - more or less the same as we did when it was all analog... and yes ok there is streaming whic...
Me and my husband have been trying to talk to a billing person to resolve a billing issue from the Home Monitoring dept, but other than being placed on long holds with no resolution. We are so frustrated. This has been going on for almost 2++ weeks. ...
I talked to an agent to adjust my plan. Basically to get a better price since I’ve been with Rogers for awhile. She said a price to me and agreed on it but when I received an email confirmation from Rogers, that’s not the amount I am expecting. Accor...
Just wondering if I can change the date they charge my card, I would prefer to have it taken out closer to when I get paid instead of a couple days prior to payday. Thanks! ***Added Labels***