Resolved! (-) Billing Amount
If your current bill is: -$XX. Does the (-) denote a credit on the account? I retty sure it must as I constantly end up overpaying throug bank. ***Edited Labels***
Forum Posts
Roaming Options While Travelling in the U.S
Travelling to Florida for 8 weeks. Just wondering what is the best option to take for using cell phone other than Roam like home as it looks very expensive to do when you have two phones. Is Canada-US wide text and data plan a good option? any other...
Resolved! MMS DETAILED USAGE
Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that *** Edited Labels ***
Resolved! Returned Equipment
I have returned the equipment but I still received the email asking me to return it. I am so confused. ***Edited Labels***
Customer Service
I have had many problems with ignite, 2 weeks ago I spent 2 hrs on phone with the tv blacking out & turning off by itself, finally decided to send me a new black box that of course never came &that’s been about 2 weeks This week I have a problem with...
Billing Issues
Hi, I was offered a BYOD plan from Rogers with great incentives. I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my pho...
Billing
Whats wrong with rogers l cant get ahold of them no service for 3 months but there still charging me fot it *Added Labels*
Accepted a winback offer, got charged for a regular account.
So I'd been with Rogers since I got my first phone in 2014, and after paying over $90/month while financing my phone I figured I'd see if I could get something cheaper after I paid it off. Especially since my service only worked about 50% of the time...
Reducing Costs
there Does anyone know how to reduce Rogers's Internet/TV bills significantly? We seem to be hitting around $185 month and watch about 10 - 12 channels - more or less the same as we did when it was all analog... and yes ok there is streaming whic...
Resolved! Home Monitoring?? Ghost department
Me and my husband have been trying to talk to a billing person to resolve a billing issue from the Home Monitoring dept, but other than being placed on long holds with no resolution. We are so frustrated. This has been going on for almost 2++ weeks. ...
Billing
I talked to an agent to adjust my plan. Basically to get a better price since I’ve been with Rogers for awhile. She said a price to me and agreed on it but when I received an email confirmation from Rogers, that’s not the amount I am expecting. Accor...
Change Billing Date
Just wondering if I can change the date they charge my card, I would prefer to have it taken out closer to when I get paid instead of a couple days prior to payday. Thanks! ***Added Labels***
Resolved! Re: Vacation suspension of Internet/TV service
Hi, My mother had to extend her stay in another country due to health issues and I would like to know whether I can ask Rogers to suspend her TV/Internet services. Is this possible, what is the process and how much will I have to continue paying whil...
Unable to get Support via Phones or Live Chat
Trying to contact billing support or make an account change as my contract is up, but phone support is down. It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects. Chat support seems to be ...
Roaming charges different than on Rogers site or informed by representative
Prior to arriving in Costa Rica, I checked the website and spoke with a Rogers representative to confirm the $9.99 /day for 10MB i would be charged because I had a full schedule and would not have time to find alternative phone options for a few days...
Expired promos result in 70% increase in monthly bill and rep offered us a $4 discount
When we first signed up for our internet package, we were told the promos would expire in a year and if we called Customer Service would be able to reinstate similar promos to keep us around our expected monthly payment. Well the promos expired and o...
5GB Offer Missing From Bill
I WAS CALLED BY ROGERS WITH AN OFFER TO COME BACK TO THEM WITH AN ENTICEMENT OF AN EXTRA 5GB OF DATA TO MY 20 GB PLAN. I JUST GOT MY FIRST MONTHLY BILL FOR MY USAGE, BUT NO MENTION OF THE BONUS 5 GB. I WONDER WHERE IT WENT, OR WAS IT JUST A BAD JOKE...
Roaming charges
Billed roaming charges. Was not in USA. **Labels Added**
Cancelled my services in january 2022 and wss continued to be charged for months
I cancelled my home bundles home services in january . I paid services up to date and was continued to be charged. Contacted multiple times to have services refunded and after 5 attempts was told it would be fixed . Here we are almost a year later an...
customer retention
So frustrated! Been a loyal customer of Rogers cable/internet since I moved to Ontario 10 Yrs ago and 25 yrs with rogers cell. Switched to ignite tv last yr. Bundle is up for renewal in December. I just got quoted a 33% increase in price for same s...