I cancelled 2 Rogers accounts in the last few days. Cell phone account closed over the phone on November 14. Shortly after I saw the account posted CANCELLED on the MyRogers web page. Home services were cancelled November 20, but still show acti...
I have been writing to bring the unfair charges made to my account. Rogers made calls for roam like home and msgs when i was travelling abroad. I have not signed up for those services. I have removed rogers simcard and inserted other country’s sim ca...
I'm on Disability and very careful about my phone usage. I have NEVER made an international, long-distance call on my cell phone. But this month's bill indicates that someone texted and called a number in Simi Valley, California and talked for over...
Hi there, First my story: At the beginning of March I let myself convince by a Rogers field agent at my door to change Home internet providers. I was promised a reduced monthly fees, a free second month and waived installation fees. He also mention...
Hi, so i just bought a new phone plan and I can't sign up to MyRogers, it says that my emial ain't registered, but i received all the initials emails. Don't know what to do, I can't pay my initial bill so my phone doesn't even work. ***Edited L...
I'm hoping this reaches someone or anyone that has any power to help me. It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...
I cancelled my service in December, returned the equipments in December, but Rogers charged me for almost $400. I called more than 10 times, finally received an email on Jan 25th saying the charges will be reversed, yet we called after and after and ...
There are problems with my account that need fixing. I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer. I went to the on-line chat thing and it told me it would...
How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...
I am 81 and not in good health and my wife cannot use the computer. Rogers has now made paperless billing mandatory and I can't find a way to still get a paper bill if I am unable to access my computer. I am fully aware that Rogers doesn't care about...
I moved to an area in Quebec from Ontario where I could not transfer my home internet because Rogers did not service the area. I had no choice but to cancel and go with a new company. I have transcripts proving that I would not be charged the “early ...
I called to consult when my contract will be end, the agent told me it is Oct 8th 2023 . Currently there is no promotion, my service fee will go back to no discount which will double the bill from $67 to $130. Thus, I called back on Oct 13 to cancel ...
I entered into a contract with Rogers for data and device financing for a total of $72 and some cents every month. However I have never gotten a bill of this amount from inception, but always been in the region of $74 and $75 this month.I am told par...
I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...
Need to change my visa number as the old number was compromised ***Edited Labels***
Hi!I recently checked my credit reports from Equifax and Transunion and discovered that Rogers is only reporting my payments to Transunion.I’ve called Rogers about this and no one was able to help me. I also called Equifax and the customer service re...
June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract. Was made to wait 2 hours in the sto...
It has been almost one month since I contacted the customer service multiple times. On Jan 15th I accidentally sent 3000$ to an inactivated previous account. The bank confirmed the transaction. Sent the retrieval notice on behalf of me, to Rogers but...
Has anyone else seen the Billing Period shrinking, my bill has been generally due on the 17th of the month and as late as the 20th, I see it is now on the 13th. Weekends have nothing to do with it. Is this the way of gaining an extra billing period...
We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...