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Forum Posts

Seeking Advice on Securing the Best Fido/Rogers Phone Deals

Hello Rogers Community,   I hope you're all doing well. I'm reaching out for advice on finding the best deals for Fido and Rogers for my phone, using my current phone number.   Here's a bit of background: I was initially with Fido and later switched ...

Pouyan by I'm here a lot
  • 712 Views
  • 1 replies
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Porting and Migration Issue From Shaw Mobility

I'm trying to take my daughters phone from Shaw to Virgin but there is an existing port from Freedom to Rogers because to the merger that is not allowing the porting to complete. Virgin tech says this needs to be cancelled for the port to go through ...

EWYYC by I've been here awhile
  • 761 Views
  • 4 replies
  • 0 likes

Resolved! Pixel 8 preorder bonus redemption

I preordered a Pixel 8 Pro and it arrived today. When I placed the order by phone I asked how I would receive the Pixel Watch 2 as part of the preorder. The service rep put me on hold to check and said I would receive a QR code with the phone which I...

Resolved! Older rocket stick

My husband has a rocket stick he has not used,cancelled a couple of years ago.Is he able to plug it back into a computer and resign back in or would he have to go to a store to get it working again?     *Added Labels*

chinook1 by I plan to stick around
  • 443 Views
  • 2 replies
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Very Happy customer

Koodos to Rogers ,a very happy new customer, from the sales agent Jimmy Baroi ,who was very genuine and attentive, in helping me get Rogers Rural Internet. Thank You Jimmy:) and I wish I got our installers name: He was very professional, patient and ...

roxjarvo by I've been around
  • 274 Views
  • 1 replies
  • 2 likes

First Bill Is Not the Price Quoted

I just received my first bill and the rate I'm being charged for our three mobile devices is not what I signed up for ($10 more per phone).  I have screen shots of the mobile package prices from the Rogers web site on the day I signed up, but Custome...

ssnino by I've been around
  • 324 Views
  • 1 replies
  • 0 likes

First bill a shocker!

Switched over from Telus and already feel I have been shafted. Being I recorded my entire conversation with the person I placed my order with, I know how it went down. I was told I was eligible for a free tablet, now have a device balance of 3 times ...

Nanaimo76 by I've been here awhile
  • 385 Views
  • 2 replies
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Unauthorized New Activation

HiSomeone added a line on my account as name of harjot singh And they order a iphone 14 pro max it was happen 7 sep when it happened i call roger representative right away on 7 sep that guy clear line from my account and he give case id and know i go...

Lack of Professionalism

Events happened because of lack of professionalism in Rogers:    1. After migrating my wife's number from Shaw to Rogers, I planned to switch mine from Bell to Rogers as well. 2. After placing an order and waiting for a week, I called to get an updat...

AliPorik by I've been here awhile
  • 405 Views
  • 2 replies
  • 0 likes

Resolved! New Line Offers

How long do you have to be away from Rogers to take advantage of offers that are only for new lines?       ***Edited Labels***

Likeitis by I've been here awhile
  • 354 Views
  • 1 replies
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Help with new home build

I am building a new house (old one was torn down). There are currently no cables coming into the house to support services. I have called many times, and no one can answer me on how or who to come and connect the cables from the telephone pole to my ...

Resolved! Switching to Rogers Internet Experience

I got a promotion email, and thought it's not bad, I give Rogers a try.  Ever since, it had been a series of phone call and text chat to try fix everything that went wrong with them!!!  Started with the router never got delivered, and the contract pr...

kayWT by I've been around
  • 577 Views
  • 1 replies
  • 0 likes

Unable to Activate Watch Cellular Plans

I have recently ported my phn plans from freedom mobile to rogers and I regret moving to rogers . I have spent 3 hours at the rogers stores to activate the apple watch cellular plan and activate wifi calling, but no luck . The store asked me call tec...

AlexH1827 by I've been here awhile
  • 407 Views
  • 1 replies
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Resolved! Bulk account problems

I moved into a condo that has an internet bulk service. I called to get my unit set up but the customer reps keep telling me they cannot find the account number. This is very frustrating because I know everyone in the building uses it and the formal ...

jeevyj by I've been around
  • 3394 Views
  • 2 replies
  • 0 likes

The use of bubble mailer for sending eSIMs

I recently had to transfer my mobile services from Shaw to Rogers.   When I received the SIM card, it came in an 8 x 10 in bubble mailer.  First of all, since this is an eSIM, there is really no need to waste a SIM card and no importantly, mailing it...

Casy1104 by I've been here awhile
  • 821 Views
  • 3 replies
  • 0 likes

In-Store Experience

Hello there, We came to Canada 2.5 months ago. Our English is poor; it's like none.I went to Rogers, located at the Pacific Center in Vancouver City Center, to ask for phone prices. I met with Brenden.   I wanted to see the google pixel 7 Pro. I'm no...

Winback contact

Hi RCF, I'm hoping you can help me out.  I got a call from Brian (?) back in March with a pretty good offer to switch back from Telus to Rogers.  At the time I wasn't sure if I was under contract with Telus so I asked Brian to call me back but he nev...

newestguy by I've been here awhile
  • 1192 Views
  • 1 replies
  • 0 likes
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