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Forum Posts

Name Changed without Permission.

Hi all,Several months ago, I submitted a legal name change for my account and everything was updated properly. But recently, after getting a new phone and 5G internet at a Rogers store, I noticed that my name has reverted back to the old one without ...

stray by I've been around
  • 104 Views
  • 1 replies
  • 0 likes

Billed for old Account

Hello,I was previously listed as primary on my fathers account before he died. I set up pre authorized payments of 185$/month for my family prior to all of us separating following the loss.I’ve been charged 740$ even after changing account numbers wi...

Adding level one authorized user

Hello, I am trying to add my son as a level 1 authorized user. Can someone confirm if he is and if he isn’t, can he be added? Thank you     ***Edited Labels***

Hajira by I've been around
  • 452 Views
  • 1 replies
  • 0 likes

Fraud from Rogers store Worthington Brampton

Hi I recently buy I phone 16 from Roggers’s store worthington Brampton on Boxing Day sale.The representative offer me $35 plan with $28 per month for phone for 24 months and also buy protection plane of 19$ with first 2 months free . He also charged ...

Can you set a Password or Pin to validate account changes?

With some of the news about scammer impersonating account holders, is it possible to set a verification password or pin that must be provided before there are any changes. For example issuing a replacement SIM, changing mailing address, etc?I assume ...

Lonely by I've been around
  • 807 Views
  • 3 replies
  • 0 likes

Two accounts

I have two accounts to. One was fraud activity the bank returned my money but hacker got away with it using Rogers for my extra account. But the first account even says internet,Tv,and phone other one says nothin?

Resolved! Transferring family plan number to my account

To whom may read this,I recently joined Rogers. My partner is in a family plan on Freedom Mobile. She is not the main account holder. I want to transfer her number to add to my line, without affecting the other family plan users (the ones on Freedom ...

MarcusT by I've been around
  • 902 Views
  • 2 replies
  • 0 likes
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