Hello, I used to be a Rogers customer a few years ago so I do have an account on here, but now I'm trying to order Ignite 500u and every single time I get to Check availability it just "loads" forever, this is happening on my laptop, PC and phone so...
Does anybody know why a device that is connected to your network would not show up on the list of connected devices? On the wifi hub app I've checked under "Connected Device" as well as "Not Connected Device" list and the device in question does not ...
Hey everyone. What is going on with the Rogers Sportsnet new app? Ever since they changed the design, I am buffering constantly, and being kicked off the channel I am watching. Many errors in this new app. Rogers IT, please get this sorted! *Added ...
I recently had a new modem installed in my home and now the my wifi app doesn’t work at all. It just tells me when opening the app that it cannot connect to the modem at this time. I am completely on wifi when doing so. I’ve called tech support on th...
Hi, This started happening a few weeks now where I open the Rogers Anyplace TV app on my Google Pixel 3A. When I first start the app and select a channel, nothing loads (the blue coloured waves just keep cycling) and no error is presented. I have to...
I have updated my IOS on iPad to 14. I’ve sign in to my Rogers account, have reinstalled app, rebooted modem and nothing helps. my iPad is the only device I can’t access the app on. Rogers tech support and customer service cant/won’t help. Wont open ...
Every time I want to make changes to my tv package, I get a message that states "Sorry, we are unable to load the data". It doesn't matter if I click add channels or change bonus channel. I have tried chrome, edge and firefox. Tried it from my phone ...
Hello!So since Friday august 27th, I have not been able to use my Disney plus star account on my tv or my phone. I have a roku box and it works on that, now I’m using the same wifi but my roku is giving me a different up address than my phone and tv....
I have uninstalled and reinstalled MyRogers. I have restarted my phone twice. Everytime I open the app it says no internet connection and won't let me login. ***Edited Labels***
Hi, Recently, I have this issue. I noticed that for one channel, namely Fairchild TV, once in a while, recordings could only be played on the Ignite TV app for about 2 minutes or so. I tried it on 2 different Android tablets and 2 different iOS t...
My app won’t allow me to set my alarm, comes up as disarmed when it actually is armed. My camera comes up as failure in the app. Removed app and reinstalled no difference. App is consistently double beeping at me every 30-45mins with no errors on the...
Hello,My setup is enabling parental control on all devices. All these devices are not receiving notifications from any social media software or email (whatsapp, Instagram, gmail, Outlook etc..). If I switch to 4G, notifications are immediately receiv...
Sometimes when i tried to pause or unpause a device it does nt work just wait sign appears and i have to clode the app and start again sometimes more than twice. *** Edited Labels/Title ***
I have downtime scheduled on my kids iPhone and iPad and it’s not working... even though my ignite app says the downtime is schedule; I continue to see my kids able to access the internet on their tablets. It worked when I first set it up for a day o...
When I try to watch live tv with the app, viewing keeps being interrupted by Amber Alert that was resolved 8+ hours ago ***Added Labels***
We have created profiles and assigned devices to users. This lasted about 5 days when all of the devices then showed up as not assigned. They cannot be assigned back to users. I then discovered that they ARE still assigned, somewhere, because time...
Recordings watched through the Ignite TV app are displaying poorly most of the time on my Samsung devices. Fuzzy and pixelated, like it is not playing in full HD resolution.Pausing and waiting a minute before playing does not help, if it starts poor ...
I am a techie so I want a PRECISE answer to this question. What does Error 1009 mean? I have installed and uninstalled the app numerous times, I have cleared the data via the apps section. I have a sneaky suspicion it has to do with my GOD GIVEN RIGH...
I'm having a major problem with the android smartphone Rogers Ignite WiFi hub app version 3.19.0.2020010061612305, previous to this version I had no actual problems with the previous versions before October. It's not recognizing that I have Rogers Ig...
Hi. How do I refresh permissions so my apps work? None of my AppleTV or FireTV apps work (e.g. CNN Go, Global, Sportsnet, etc.). They apps say that I do not have their service through my provider. Rogers Tech support says the issue is with all the ap...