MyRogers & Rogers Apps
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MyWiFi App - Connection Issues

I recently had a new modem installed in my home and now the my wifi app doesn’t work at all. It just tells me when opening the app that it cannot connect to the modem at this time. I am completely on wifi when doing so. I’ve called tech support on th...

MEESEEKS by I'm here a lot
  • 4523 Views
  • 9 replies
  • 0 likes

Resolved! Accessing Ignite TV on iPad

I have updated my IOS on iPad to 14. I’ve sign in to my Rogers account, have reinstalled app, rebooted modem and nothing helps. my iPad is the only device I can’t access the app on. Rogers tech support and customer service cant/won’t help. Wont open ...

hjjjjj1 by I've been here awhile
  • 3923 Views
  • 6 replies
  • 0 likes

Unable to use self serve options

Every time I want to make changes to my tv package, I get a message that states "Sorry, we are unable to load the data". It doesn't matter if I click add channels or change bonus channel. I have tried chrome, edge and firefox. Tried it from my phone ...

Disney plus star

Hello!So since Friday august 27th, I have not been able to use my Disney plus star account on my tv or my phone. I have a roku box and it works on that, now I’m using the same wifi but my roku is giving me a different up address than my phone and tv....

Natasha23 by I've been here awhile
  • 1298 Views
  • 4 replies
  • 0 likes

MyRogers App - No Internet Connection

I have uninstalled and reinstalled MyRogers. I have restarted my phone twice. Everytime I open the app it says no internet connection and won't let me login.     ***Edited Labels***

JABKW by I've been around
  • 834 Views
  • 1 replies
  • 0 likes

No notifications received with parental control on

Hello,My setup is enabling parental control on all devices. All these devices are not receiving notifications from any social media software or email (whatsapp, Instagram, gmail, Outlook etc..). If I switch to 4G, notifications are immediately receiv...

jamilnour by I've been here awhile
  • 1234 Views
  • 3 replies
  • 0 likes

Ignite WiFi Hub - Scheduled downtime not working

I have downtime scheduled on my kids iPhone and iPad and it’s not working... even though my ignite app says the downtime is schedule; I continue to see my kids able to access the internet on their tablets. It worked when I first set it up for a day o...

Andy1977 by I've been around
  • 5368 Views
  • 30 replies
  • 0 likes

Ignite Wifi HUB Assigned Devices Showing up as Unassigned

We have created profiles and assigned devices to users.  This lasted about 5 days when all of the devices then showed up as not assigned.  They cannot be assigned back to users.  I then discovered that they ARE still assigned, somewhere, because time...

Don_Ca by I'm a senior contributor
  • 3950 Views
  • 18 replies
  • 0 likes

Ignite TV App - Recorded Video Picture Quality

Recordings watched through the Ignite TV app are displaying poorly most of the time on my Samsung devices. Fuzzy and pixelated, like it is not playing in full HD resolution.Pausing and waiting a minute before playing does not help, if it starts poor ...

Garminbozia by I've been here awhile
  • 3456 Views
  • 10 replies
  • 0 likes

Unable to login to multiple TV Apps

Hi. How do I refresh permissions so my apps work? None of my AppleTV or FireTV apps work (e.g. CNN Go, Global, Sportsnet, etc.). They apps say that I do not have their service through my provider. Rogers Tech support says the issue is with all the ap...

schlotzy by I've been here awhile
  • 1157 Views
  • 1 replies
  • 0 likes

Resolved! Ignite TV App not playing on demand video

When I try to play video from the Starz channel for example using the ignite app I get a connection error TVAPP-00406 sorry we are having trouble retrieving this video. If your internet is otherwise working please try a different channel or program. ...

nighthawk by I plan to stick around
  • 1862 Views
  • 2 replies
  • 0 likes

Rogers Smart Home app only works with Data

Hello,   This issue has been there for at least 2 years now (probably more). A LOT of people complain that the app does not work at all and I am fairly certain it's because of this issue. I have tried this on multiple different Wifis (i.e. my home, s...

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samaursa by I've been here awhile
  • 1011 Views
  • 3 replies
  • 0 likes

MyWiFi App - Pause Feature Not Working

Hi there, The app has worked well up until this past week. Now it randomly unpauses the devices that I have paused throughout the night (ie the kid's devices), which totally defeats the purpose. Is there a known issue pertaining to this? or an update...