Ignite TV™
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Resolved! Accessing Ignite TV While in the U.S

I am in the US and cannot use Ignite TV even with a VPN. What seems to be the problem?We have a friend who can get all of their Bell programs. It seems to me that Rogers is a poor choice.   **Labels Added**    

gcg by I've been here awhile
  • 11812 Views
  • 7 replies
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Resolved! Recording stop times - 30 minutes max?

I noticed today that when setting a recording, we can no longer set the stop time to be more than 30 minutes. Why is that? When I tape a sporting event, like F1, many times they run overtime. With the Next box we could schedule for up to 3 hours over...

Resolved! IgniteTV no longer working on my Chromebooks

Hi, I previously had IgniteTV working fine on 2 Chromebooks (differents brands). Recently, it stopped working on both. I get an error message indicating "Your system isn't compatible with Ignite TV", Error TVAPP-00140. Given that at least one of my C...

slydude by I've been here awhile
  • 1831 Views
  • 3 replies
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Resolved! Amazon Music Unlimited

For all of you audiophiles...  Does the Rogers Ignite TV Box output Amazon Music Unlimited in Ultra HD format (e.g. is a high resolution file such as 24 bit/192 kHz available on Amazon Music Unlimited output by the Rogers Ignite TV Box in its native ...

gnkauff by I've been around
  • 953 Views
  • 1 replies
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Resolved! Intermittent sound issues with one of my two TVs

I have Ignite TV. I have two tvs with set top boxes One of them (Panasonic) has no problems so far. The second TV  (Samsung) is hooked up the same way as the Panasonic. However there is a problem with the sound that happens intermittently. The sound ...

rickpurdy by I've been around
  • 1907 Views
  • 1 replies
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Resolved! Ignite Tower Modem electrical connection

I used the online support chat to inquire about exchanging my Gen 1 WiFi Pods for Gen 2. Unfortunately the cost is $5/m, no thanks. The agent then asked if the Tower modem was plugged into a wall socket or powerbar. He went on to say something that I...

Bplayer by I'm a trusted contributor
  • 1288 Views
  • 1 replies
  • 1 likes

Resolved! XB7 in New Brunswick?

Is the XB7 standard in NB for Internet/TV bundles?  I have multiple devices in 2 rooms and would need 4 Ethernet ports (along with my existing switch) to get everything connected... if I get a modem with only 2 ports, I'd need to buy an additional sw...

pjrettin by I've been here awhile
  • 756 Views
  • 2 replies
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Resolved! IGNITE TV- POOR QUALITY

I am experiencing continued poor quality image and many screen freezes with Rogers Ignite TV. Do not change from your Nextbox platform. The quality of the image, in particular a hockey game, is of very poor quality and far from 1080p. I have experien...

brenteden by I've been here awhile
  • 3013 Views
  • 2 replies
  • 1 likes

Rogers Ignite tv box keeps cutting out every minute.

I have had Rogers ignite for over a year now and all was well. But since last week only 1 of my ignite tv boxes keeps cutting out every minute or two. All the other TVs in the house are fine, internet is fine, WiFi pods are all fine. It’s just the 1 ...

Don76 by I plan to stick around
  • 12157 Views
  • 8 replies
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IGNITE TV REMOTE NOT WORKING

IGNITE TV REMOTE NOT WORKING. CAN'T WATCH COVID-19 NEWS. I absolutely hate Rogers Ignite!!! Among the frozen pictures, the seven seconds it takes to change to another channel, and the unpredictable muting - now my remote won't change channels or do a...

Resolved! Big Time Lag with Ignite TV Guide!!!

I have internet no prob there..but if i go to the Guide it lags HUGE i can't get the channel to come up...it just sits there in the guide ...anyone else having probs     ***Added Labels***

Resolved! Ignite TV doesn't load with Safari 15 browser

Hi, guys,   I just update Safari browser to version 15.0 today on my Mac and ignite TV stopped loading. It only shows "now connecting to your entertainment experience". I have gone through all the browser menu items and none of the settings made it w...

imbimmer by I'm here a lot
  • 2044 Views
  • 4 replies
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Resolved! New Ignite TV Self Install

Looks like I will be doing a self install for a friend on Monday. This is a brand new building with Rogers fiber to the home.   So what does rogers use for the customer premise fiber termination to coax?    I am comfortable doing the self install. Ap...

Biollw by I'm a senior advisor
  • 16207 Views
  • 75 replies
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Resolved! Powering On Problem With Ignite Remote That Is Paired to A/V and TV

Hi. I'm not sure if my problem is unique to other posts about pairing Ignite, I did read a few and couldn't see it. I just got converted from digital to the Ignite bundle yesterday, a professional install where he did the pairing. There's a lot to ab...

dougjp by I plan to stick around
  • 4061 Views
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Resolved! XR15v2-RQ Ignite TV external device input issues

Hi everyone, I am having difficulty to get my external devices to passthrough hdmi signal using the rogers box.   My setup is, rogers ignite box is directly connected to the only HDMI port I have on my screen and is able to stream TV channels OK. My ...

vulture by I plan to stick around
  • 2401 Views
  • 3 replies
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Misc Troubleshooting Tips

For those of you who are experiencing issues with Ignite TV, and have run through the regular troubleshooting tips (reboot, check cables, etc), have a look at the settings on your TV.  I have a new Samsung TV and have found a few things that were not...

jjjjy7 by I'm a reliable contributor
  • 767 Views
  • 1 replies
  • 1 likes

Resolved! XR15 voice remote not pairing for voice

I am not able to pair the XR15 voice remote for voice commands to the Ignite TV stb.  The remote works as expected but for voice pairing. The instructions are followed as posted by at the Rogers online support page: Press and hold the Rogers and Info...

WPDK by I've been here awhile
  • 3826 Views
  • 3 replies
  • 0 likes

Rogers Ignite TV & Internet constantly disconnecting

Ever since late March our internet has been on the fritz. All wi-fi related activities (cable, TV streaming, internet browsing & gaming) are put to a screeching halt and is forced to reconnect more than several times a day. There are periods where th...

GregSim by I've been here awhile
  • 7389 Views
  • 23 replies
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Poor Ignite TV Box Wi-Fi Signal. Won't Band Steer to a Better Band

After Rogers installation my My Ignite TV Box was on the  5G band and it kept displaying  '"Poor Signal" message. I fixed that by manually putting it on the 2.4G network and it jumped to Excellent.  So even without pods the 2.4G is excellent.    I in...