Ignite TV™
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Resolved! Iginite TV Box loses network setting

I have to TV Boxes and one of the boxes losses my network setting every couple of days.  I have to go and find the wifi and set the password again and it works for another 2 days. I use my own router and have strong signals for both. I do not lose an...

maghamir by I'm here a lot
  • 3439 Views
  • 8 replies
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Resolved! User Profiles Available in Ignite TV App?

Hi:  Does the Ignite TV app support creating user profiles like Netflix?  Would be nice to be able to set up different favourites list for different users!  Thanks.  Gary     **Labels Added**

kpeglum by I plan to stick around
  • 3403 Views
  • 9 replies
  • 1 likes

Resolved! Lag of 20 second when switching channels

Everytime when changing channels theres a 20 second lag before the next channel comes on. Anyone experienced this.       ***Edited Labels***

AllanK by I've been around
  • 1262 Views
  • 1 replies
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Resolved! Self-install Ignite TV questions

Hi,   I have an offer to move to Ignite Services from my existing Rogers services and have some questions about the "Ignite Express Setup" listed: Is the equipment shipped or does a technician drop it off? How do I return the old equipment?Will there...

evanhams by I've been here awhile
  • 2835 Views
  • 7 replies
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Resolved! Same Favorites on All TV's?

I just installed Ignite and have 3 tv's in the house. I initially set up my "primary" tv and added my favorites. When I connected my other 2 tv's I saw that they were all showing the same favorites. I would like the favorites to be individualized/spe...

AJN_71 by I've been here awhile
  • 915 Views
  • 2 replies
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Pairing With Bomaker Soundbar

Anybody know how to pair a Bomaker soundbar with the ignite TV remote (XR11) ??  Have tried walking through the codes with 992, but haven't found one that works.       ***Edited Labels***

reed935 by I plan to stick around
  • 5459 Views
  • 4 replies
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Ignite TV website wants me to be in the US to view?

Hello,    I hope someone can help me. I spent an hour on the phone with Rogers tech support, only to be disconnected when the initial tech went to speak with a supervisor or level 2 support and put me on hold for 10 min.    The pics below should hope...

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Resolved! Wifi cameras need up address

I just installed the ignite gateway.and.im trying to set.up my wifi security cameras, I need the up address to install but all I'm seeing is 10.0.0.5 wereas before it was 192.168.0.xxx:80How do I find the proper IP address so I can install these came...

gordow by I plan to stick around
  • 626 Views
  • 1 replies
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Resolved! Ignite TV Mini Guide

This is a piddling kind of question but may as well ask since I am learning all kinds of features I never knew were there on my new Ignite setup. Just discovered that the right-arrow brings up the mini-guide, and see that there is an option to have i...

DrMike by I'm a trusted contributor
  • 3526 Views
  • 8 replies
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Ignite TV Audio Settings - Dolby Digital not Dolby Digital Plus

Good Evening,    Is there a way to set the audio to only be dolby digital, I have an HDMI switch with an optical out and it only allows for dolby digital.  However in the audio settings on the ignite box, I can do PCM or Auto which then defaults to d...

kurios by I've been around
  • 2294 Views
  • 1 replies
  • 1 likes

Unable to connect Ignite TV service to Plasma TV

Hi, I just converted to Ignite TV and the tech dropped off 3 tv boxes. I tried to hook one up to my 15 year old Pioneer Plasma TV (PDP-5060HD) that has its own media receiver box (which is the only way to connect to the TV panel through the Pioneer r...

Resolved! Power On Pin as Opposed to Parental Control PIN

Hello Everyone:   i hope someone reads this and responds. I've been looking for the feature that would allow a pin to be input to access the rogers ignite service. I have TV boxes that I want to lock out unless a PIN is provided. I've looked at the p...

Codexman1 by I've been here awhile
  • 1054 Views
  • 2 replies
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Ignite TV Yellow/Green Screen issue on RCA TV

Xi6-T ignite box-how to access video settings   I have the Ignite box Xi6-T which a tech installed today, swapping out the old box because my RCA 4K tv only displayed a green screen & no sound. It worked great when he installed it about 4 hrs ago, bu...

scouternorm by I plan to stick around
  • 10799 Views
  • 81 replies
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Resolved! Renaming an Ignite TV box

Our Ignite tv boxes had to be relocated to different rooms & I'd like to rename them on my app. There doesn’t seem to be a way to do that....?     **Labels Added**

jdcee by I've been here awhile
  • 1309 Views
  • 2 replies
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Resolved! "EHD" Samsung TV - Ignite TV Compatibility Issue

So I have a TV that was stuck in the middle of the HD revolution.  To be clear, this samsung has HDMI inputs and worked fine with our last cable box.     Also to clear other possibilities, I have a 4k TV directly beside it that I tested and it works,...

fatman by I'm here a lot
  • 3175 Views
  • 19 replies
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Resolved! XB6 Modem blocking Apple downloads and updates on my iPad

I came across an interesting issue with the XB6 this morning.  I tried to update some apps and do an Apple update on my iPad and when I click the update, it just sits there at requesting.  I am able to browse the web so I know I am connected.   Looki...

Alex4161 by I'm a senior contributor
  • 1491 Views
  • 3 replies
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Resolved! Hiding SSID on Ignite TV modem/router

Is it possible to hide SSID on Rogers Ignite modem? As per my knowledge, the only way to hide it is by putting it in bridge mode which disables it.   *Added Labels*

rookie8155 by I plan to stick around
  • 7370 Views
  • 12 replies
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Disable Arris XB6 Ethernet Ports?

I was wondering if there was a way to disable the Ethernet ports on the Arris XB6 modem? Trying to make it as “secure” as possible to ensure internet can’t be accessed when it’s not allowed to be I already disabled the WPS and I think the Ethernet p...

Resolved! Pairing Issue with TCL sound bar

Hi everyoneHaving issue with pairing the remote to an TCL sound bar ALTO 7 model. Is there way to roll though the codes until one works with the device. The device is not even on the list for section.     **Labels Added**

Xi6 menu’s improper scaling?

Hello,I have a Rogers ignite box that is acting very strange. Video on all the channels looks great, however when entering any of the menus, including the guides most of the menu is completely off the screen and we can’t navigate the menus.I have tri...

Dkoz87 by I've been around
  • 778 Views
  • 1 replies
  • 0 likes