We have a black screen but have sound. Are able to change channels and same issue. When using the TV features the screen is fine, only issue is when using Rigers Xfinity. Changed HMDI ports. Changed HDMI cable. Powered down the box. Same results. Sug...
The Xfinity set top box will randomly freeze up and go to a blank screen, the box doesn’t even respond to the remote. For a split second the screen will say it’s unable to connect to the internet, but the gateway is a meter away from the xfinity box....
Hi,I have only started using my ignite box last week, and twice now when turning on the tv I get the “welcome” message, then directly to a blue screen.I have an LG tv that is about 4 years old.The past two times, unplugging the power from the ignite ...
My tv goes black every day and I have to unplug my tv to reset my box. Can I return my box to Roger’s for a new one or is there a way to fix this problem. ***Edited Labels***
On March 2 TV started blacking out intermittently. No picture no sound every couple minutes. Blackouts would persist for about 15 seconds then TV would resume. This kept repeating. TV screen then showed software update ongoing message, but problems ...
We have 2 tvs and 2 Rogers Ignite boxes. Both have the same problem. When watching Ignite Tv suddenly the screen goes black, no sound, for about 6 seconds, then resumes the program. This happens on both tvs. Checked connections, Cannot resolve th...
From Saturday evening (28/12) to mid morning on Sunday (29/12) in midtown Toronto.Hugely inconvenient and confusing trying to figure out what the problem was and how to fix it.No notice from Rogers!What happened?
Just attempts to load but never does. ***Edited Labels***
Hello, I have a 1-year old 55' Samsung UHD TV model RU7100 with latest software update installed. I had Rogers NextBox working fine on this TV for many months. I upgraded to Ignite TV and the technician installed the newest TV box and it worked fine ...
After almost a week of frustrating issues with Rogers cable feed and new Elan/Ignite box and app, I am at a loss to figure out where all of my request to Rogers are going. Day 1: tv goes black after a few seconds, my Nextbox requires to be reset in ...
I received a notice from Rogers stating that the tv digital boxes with the model #’s starting with SA or PA would be decommissioned after a certain date and were offering to upgrade to Ignite Tv. Our condo has some sort of deal with Rogers for our ca...
All channels are in a state of ‘channel loading’. Have been experiencing this for the past few hours.Error code is XRE 03137 ***Edited Labels***
Occasionally when turning on the TV box, I get a blue/green box on the center of my TV screen. I've tried changing HDMI cables and going from wired or wireless but that doesn't seem to help. When the box works, the TV quality is fine and there does...
Why am I paying monthly fees for ignite tv when it only works for 10 minutes at a time before it freezes and blacks out? I’ve unplugged and plugged EVERYTHING, tv box, tv. I don’t know how many times I’ve restarted gateway. The internet works fine on...
3 days ago when i turned on my TV I had just a black screen with a blue screen occasional for 1 sec. reboot the box, it came on to say "Welcome...." but went black. Checked the hdmi cables and no change. Didn't have much time so I left it. Next morni...
since yesterday, Fox (ch 28 in my area) shows "The broadcaster is currently experiencing technical difficulties" All tech support want to do is reset my stbs which achieves nothing ***EDITED LABELS***
After 2 years of no problems & no changes to my configuration/network, one of my TVs keeps giving me a black screen after only a few minutes of watching. There were no issues prior to yesterday, and there are no issues with my other TV, my internet...
Anyone have any ideas? I'm only getting audio and a black screen on all channels. It's fine on my tv's . just my macbook. Works fine on other browsers. Re installed Chrome too and have latest version. Chatted with rep and he said he's never heard of ...
I am just getting started with my new Ignite TV receiver. To simplify the initial setup, I started by plugging my Ignite TV box directly into my TV. It works perfectly on all video settings. Next step was to introduce my Anthem receiver into th...
If I am watching anything other than cable such as Netflix or YouTube, every 5-10 mins or so the screen goes black and then restarts to cable. I have to wait for it to reset and then go back into the app to continue watching what I was watching. I ha...