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XB6 gateway shows incorrect (really bad) DOCSIS stats

Hello community. My Ignite XB6 gateway has been showing horrendous DOCSIS stats for the past couple of weeks. Almost all DOCSIS channels are in the -16db range and SNR at around 34db. My upstream power levels are also all elevated at 52db. Yet I have...

toolcubed by I'm a senior contributor
  • 1843 Views
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Wired connections not working XB6 Modem

This morning none of my hardwired connections to my XB6 modem are working.  All devices connected by Wifi work fine.  I have tried resetting the modem and tried connecting two different computers as well as one of the Ignite TV boxes by ethernet cabl...

Local control of modem settings

I recently had some trouble with connecting a laptop to my wi-fi, and logged into the cable modem admin interface to make sure everything was as it should be.  What I found was that large sections of the admin interface are now locked out, displaying...

mskala by I'm here a lot
  • 1799 Views
  • 3 replies
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What modem am I supposed to get for the Ignite 50u plan?

Question in the subject line.    I got the XB7 modem and that isn't compatible with the 50u plan. Got a senior technician and he told me it's not compatible and I need a CGN3 modem.   Called Rogers, and they say Rogers no longer offers the CGN3 modem...

rnoobear by I've been here awhile
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Technicolor XB6 / XB7 -- Blank stats?!?

Have of you with a Technicolor XB6 or XB7 gateway ever seen anything like this in "Gateway > Connection > Rogers Network"?     I wasn't sure what to make of this when I first saw this on my Technicolor XB6 about two months ago.  (Initially, I only s...

Technicolor_XB6-blank_stats.jpg
-G- by Resident Expert
  • 2349 Views
  • 7 replies
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Correct modem for Ignite Gigabit service

Hey guys,   I signed up for gigabit ignite service however was given a Coda-4582u modem.  Is this the correct modem?  My Netgear Orbi supports link aggregation however I believe the Coda-4582U does not support it.  Should I request a modem swap for t...

mau108 by I've been here awhile
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Ignite WiFi Modem - Flashing Orange Light

Hi I got my ignite modem this morning and was trying to set it up but the light just kept flashing orange it didn’t change to white like it said it would, when i contacted customer support they said the order hadn’t been marked as delivered is there ...

Anyone using PIA's VPN with Ignite internet?

I'm considering switching from cable to Ignite, but saw the thread on probs using VPN's on the Ignite system ("Issues with Connecting to VPN w/ Ignite").  PIA works great with the internet I get with cable, called Ignite 75, but I expect it's differe...

Bob7 by I plan to stick around
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Resolved! subnet connectivity after ignite gateway implemented

Full transparency --- I consider networking a black art    Recently implemented the new Ignite Gateway and noticed IP addresses are now 10.0.0.xx    instead of 192.168.0.xxx  so not understanding why ?   I am having problems accessing various devices...

bluebeard by I've been here awhile
  • 2111 Views
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Resolved! Factory Reset Ignite TV Modem

I changed the password on my coRouter and I can't fir the life of me remember what I changed it to. I need to do a factory reset to erase the password and I am able to access my router settings once again.   *** Edited Labels ***

MJ3005 by I've been around
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Ignite modem constantly shuts down

My new ignite modem is sporadically going off usually seems to be at night.So I wake up to no internet and need to pull the plugs on my modem and switch and reset everything. The reset in the app will not fix the issue when this occurs.I thankfully h...

How stable are IP addresses: do I need a reserved IP?

Hi all,   I want to map several drives in my home network because the Windows 10 networking always seems flakey in my hands - resources that are there don't always show up etc. I have found that mapping network drives is far more reliable and actuall...

DrMike by I'm a trusted contributor
  • 2422 Views
  • 8 replies
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Rogers Ignite 300 Breaks Down Everyday

My rogers Wi-Fi ignite 300 goes frequently with a zero Wi-Fi network for few minutes to almost 1 -2 hours off at night. i changed it to 300 from 500 earlier as they stated that it will be more than enough for 6 devices to work smoothly. i am regretti...

danny73 by I've been around
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IP now registered to US Government. Why?

Edit: Since this keeps getting hidden when I edit to add information I am reposting it.Original:Um, my internet stopped working tonight.So, I did the classic modem reboot. But now my modem has a new IP address for the first time in, I think, ever? I ...

EtaCarinae by I plan to stick around
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  • 1 replies
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Sporadic WiFi Connectivity Issues

I have Rogers Ignite Internet service and it generally works very well.  I have two of the "pods" in the house.  One of the top floor (where my home office space is) and on the main floor.  The Internet gateway is in the basement.   My wife and daugh...

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