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Massive Ping Spikes

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.   Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.   Same for Wired and Wi...

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Resolved! Unable to Wireless Print After Changing to Ignite Modem

A little rant, but more so, reaching out for some WiFi help/advice.....   Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease  - including my Canon laser Printer, its listed as ...

leonjulie by I've been here awhile
  • 35885 Views
  • 57 replies
  • 2 likes

Wifi goes down intermittently

Wifi has goes down all day everyday for the last 2 weeks. They sent a tech to my house 3 times and replaced the modem. Tech showed me on his phone that the signal is "flapping" 400 times a day. I work from home. This is unacceptable. The tech said it...

amaceta by I've been here awhile
  • 389 Views
  • 1 replies
  • 0 likes

Cannot connect surface pro 4 to wifi

Switched back to Roger’s from bell and now my surface pro will not connect- says:can’t connect to this network. Tried connecting only to 2.4 vs 5, no luck. Help!   ***ADDED LABELS***

Athena2 by I've been around
  • 369 Views
  • 1 replies
  • 0 likes

Internet disconnecting every night between 2am to 3am EST

Ever since 2 months or so ago, my internet has been dropping around 2am-3am EST and comes back very shortly. Called rogers and they say that's their regular maintenance hours and is normal. I live in the North York area, anyone experiencing this inte...

Is my modem obsolete?

Hi, Newbie here with 0 tech knowledge.  I seem to have internet, but cannot get my wifi to connect.  Is my Hitron tower modem failing? I am assuming the modem is what connects the internet to the computer .It's old, I am old, LOL I am paying alot for...

LilLulu by I've been here awhile
  • 550 Views
  • 2 replies
  • 0 likes

Having trouble with my smart plugs and smart Lights

Cant login on lgnite wifi,where do you go?used  10.0.01 my password does not work,my google home works,I just don’t know what’s wrong with my smart plugs and lights.   ***Added Labels***

Hello12342 by I've been here awhile
  • 10370 Views
  • 19 replies
  • 0 likes

Resolved! Internet/WiFi disconnect intermittently

Hi, We experience intermittent Internet/WiFi disconnections. It was fine until this month. During my 30-minute meeting, it disconnected three times. The WiFi on my laptop is totally fine when I work in the office. Is there any way to troubleshoot and...

VinceC333 by I've been around
  • 930 Views
  • 1 replies
  • 1 likes

Help with MoCA setup understanding

Hello All,   I apologize in advance if this has been answered before (I have gone through a ton of posts here and other forums) but had questions that I'd be grateful if answered for complete understanding. I just moved to a townhouse and unfortunate...

hb3593 by I plan to stick around
  • 6117 Views
  • 22 replies
  • 0 likes

Is my Ignite router wi fi 5 or 6 05 ?

Hi! I have a rogers ignite service and of course a router supplied by Rogers. The question - is it wifi 5 or 6? How do I find out?         ***Added Labels***

password by I plan to stick around
  • 922 Views
  • 3 replies
  • 0 likes

Ignite Internet is not work on certain devices

I installed my Ignite modem yesterday, it worked well on my Mac, phones, and tablets. But it didn't work on my PC. I tried ethernet and wifi, and it shows connected but I cannot reach any website or download anything. I just transitioned from Bell, a...

JustinSh by I plan to stick around
  • 5567 Views
  • 19 replies
  • 0 likes

Wifi Pods

I have 1.5 Gig package with Rogers, XB7 router and have been using 3 of those pods that are supposed to extend coverage. I was having connection issues (teams meetings where I dropped out/frozen) so started to investigate - the Ignite App was actuall...

dgrh52 by I've been here awhile
  • 1303 Views
  • 3 replies
  • 0 likes

Signal weakened.

My neighbour recently had a temporary cable. It has since been replaced and my signal no longer reaches my bedroom. I can literally see the modem from my bedroom door. I don't have a big house so there's not a lot of footage.I have trouble in all roo...

suelou by I've been around
  • 625 Views
  • 1 replies
  • 0 likes

WiFi constantly disconnecting

In an apt building and we all have rogers with our rent.  WiFi  goes off maybe 20x a day.  (will probably disconnect while typing this) It's unacceptable.  On the phone they keep telling me it's my computer problem that the signal is fine.  STILL una...

User_5555 by I've been around
  • 2051 Views
  • 2 replies
  • 0 likes

Resolved! Wifi is so slow on pc compared to phone.

My wifi on my pc with/without ethernet is super slow im averaging over 50 ping on games and it randomly spikes up. Also theres some pros and cons with using ethernet and without con of using ethernet for me its that the download speed are super slow ...

Leo123321 by I plan to stick around
  • 8253 Views
  • 35 replies
  • 0 likes

Resolved! relocating modem

currently my modem is in the basement and i would like to relocate it to the main floor since the wifi wont connect to my pc upstairs the only way i can see it could be relocated would be for rogers to run an out side line from my current entry point...

hiho by I'm an enthusiast
  • 2065 Views
  • 2 replies
  • 0 likes

Samsung S20 slow internet using WIFI 6

Hi! We have 1gbps ignite wifi but my wife's S20 FE is always having slow connection at home.   Her connection is showing WIFI 6 but getting similar to 3g speed. This problem only happens when connected to our home wifi. It's fine in wifi on other pla...

zyferneo by I've been around
  • 2477 Views
  • 6 replies
  • 0 likes
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