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Speed dropped on my internet service

I got IGNITE INTERNET 300-UNLIMITED and as of today the speed dropped drastically.  I used to get 700 Mbps and today it will barely reach 90.  Is there an outage or problem with the service?  I reset all my equipment and there's been no improvements....

Can't achieve more than 850mbps with xb7/CGM4331COM

Hey, I was offered a rogers package and I wont get into the sale technique used, but anyway I received the CGM4331COM modem on a Ignite 1500mbps package. I have a rather complicated home network with about 6 computers and a file server that are all w...

otakunorth by I plan to stick around
  • 4649 Views
  • 34 replies
  • 0 likes

Stuttering TV and high packet loss in games

Hi folks - Over the past couple months I've been having issues with our internet (I'm not sure but it seemed to correspond with an upgrade to the 1.5 gbps plan). I've already contacted support and they sent a contractor to the house who replaced a co...

Mkrbc by I'm here a lot
  • 1370 Views
  • 8 replies
  • 0 likes

Shoddy Connection/No Connection Toronto

Brand New Ignite 3 days ago. Same issues as older modem. All week I’ve been having what started as intermittent connection and now now connection yet a Green Light flashes away.!I unplugged and reset many times. Yesterday morning in woke up had a cal...

LPToronto by I've been here awhile
  • 702 Views
  • 2 replies
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No Internet in the L6C area for over 12 hours.

Chatted with tech support numerious time. No update provided. Are they really working on the resolving it before start of business tomorrow? To be more specific, L6c in Markham is around Kennedy and major Mackenzie area       ***Edited Labels***

alok1 by I've been here awhile
  • 410 Views
  • 1 replies
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Are these signal levels ok?

Hello all, for the past 2+ weeks I've been having Internet issues and was told that it was due to "bad signal levels". A technician came over a few days ago and did his thing. He told me that our signal levels should be fine now. It was good for 1-2 ...

Markham1 by I plan to stick around
  • 2195 Views
  • 12 replies
  • 0 likes

Resolved! Ethernet connection using Ignite Pods 2.

Not sure if anyone else has asked this question but here goes.  I have a wired connection to my Ignite hub using one Ignite Pod.  On the admin page the DHCP server is providing IP's on the 10.0.0.1 subnet.  When I hard wire my computer to a port on o...

Lar by I've been here awhile
  • 985 Views
  • 2 replies
  • 0 likes

Powerline and Wifi - Connecting Access Point via Powerline?

Does anyone have experience (good, bad or otherwise) in using an old router as an access point but connecting the AP via a PowerLine adaptor.   I have an XB7 (Arris) and a 1.5 GB internet plan but the stability (not strength per se) my wireless conne...

DrMike by I'm a trusted contributor
  • 422 Views
  • 1 replies
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Porting all emails

We have finally done it and canceled our Roger services once and for all but now I'm tasked with forwarding my emails from my inbox. I have well over 500 emails to forward, the technician told me the easiest way to do this is find a YouTube video but...

Pgb777 by I've been around
  • 955 Views
  • 4 replies
  • 0 likes

Fedup with ROGERS INTERNET POOR CONNECTION

Hello Rogers Team,   I am using Rogers Ignite Internet services @ Kingsmere Cresent, Scarborough, M1M3B2. I am writing today to complain of the poor service I received from your company from April 11- Present. It's 3 WEEKS now I don’t care if this ha...

finujohn by I've been around
  • 746 Views
  • 4 replies
  • 2 likes

Gems of War no longer accessible on Rogers Internet

I have a steam game I have been playing daily for years, Gems of War. Today, it now is giving me the error "Cannot resolve destination host" when trying to get into the game. I get this on both my pc and my mobile phone when it is on wifi. If I disab...

Rillithain by I've been here awhile
  • 654 Views
  • 4 replies
  • 0 likes

Getting faster speeds out of my Ignite Modem via network switch

Good afternoon everybody,    I have recently gotten a Rogers Ignite Gen3 modem and currently I am getting roughly 100mb/s download speeds while plugged into a network switch in my house. It is my understanding that in order to get faster speeds I wou...

JonnyG by I plan to stick around
  • 2801 Views
  • 11 replies
  • 1 likes

Gateway Connection

Is this normal I've have a Ignite 1.5Gb and only getting 900 down. any help will be great. Thanks.   IndexLock StatusFrequencySNRPower LevelModulation Downstream Channel Bonding Value 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ...

infinity8 by I've been here awhile
  • 851 Views
  • 4 replies
  • 0 likes

Ignite management through app

Hello,I can't fully manage my Ignite modem. When I try to log into the app or use the web interface I get this error:It looks like you don’t have Ignite WiFi yet. Check out our bundle options here.Is there anything I can do to correct this?Thanks!

Ignite Dropping Connection

Having been moved onto Ignite for internet and tv, since they would no longer support our cable box,  I would like to know why the so-called "most reliable internet" goes down almost every day? Not for long periods (except today for 35 minutes), but ...

Jlyn by I've been around
  • 506 Views
  • 1 replies
  • 0 likes

MOCA setup problems...

Hello: Thank you everybody that posted on the subject, I did a little bit of reading following the different strings but I am still struggling... I have a very bad wireless internet ('70s condo...) and need reliable service for work. I have a hitron ...

waswithbell by I plan to stick around
  • 4493 Views
  • 24 replies
  • 0 likes

Latency Issues for last 2 weeks

Hi there,   I've had severe ping spike issues for the past 2 weeks since upgrading to the Ignite 1.5 GigaBit plan from the 1 GigaBit plan. No equipment nor cables were changed, only the plan was upgraded. I've tried contacting chat support who's told...

ivanlee13 by I'm here a lot
  • 695 Views
  • 1 replies
  • 0 likes
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