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Resolved! CODA4582 - MyQ Internet Gateway Ethernet Connection

MyQ Internet Gateway Unable to Connect to Internet While Directly Plug Into Modem   Hi,   Here is some basic info on my set up: Modem: Hitron CODA-4582UInternet package: Ignite Gigabit Device with issue: Chamberlain MyQ Internet Gateway Additional ro...

billy9 by I've been here awhile
  • 12096 Views
  • 18 replies
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Resolved! Another latency complaint

  C:\Windows\System32>tracert www.google.com Tracing route to www.google.com [2607:f8b0:400b:803::2004] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 2607:fea8:55dc:9a00:9604:e3ff:fea2:6203 2 53 ms 22 ms 23 ms 2607:f798:804...

wutwhy by I'm here a lot
  • 1056 Views
  • 10 replies
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Internet outage

Internet has been out for more than an hour. On mobile data I see no reports of outages in my area, but when I call in a prerecoded message says they are aware of the maintenance outage.     ***Added Labels***

JimJamb by I've been around
  • 1995 Views
  • 2 replies
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Every morning, my internet connection has dropped.

For the last few weeks my internet is out every morning and requires a hard reset. I have done a few internet searches and this seems to be a common problem but there are no clear answers. I cannot find a clear answer on this forum and other users ha...

e16mls by I've been around
  • 444 Views
  • 1 replies
  • 0 likes

no internet for days

havent been able to access my phone on any thijg because rogers is down and who knows when itll start working again       ***Added Labels***

sav3 by I've been here awhile
  • 242 Views
  • 1 replies
  • 0 likes

Internet keeps disconnecting

I tried unplugging modem and 3rd party router.This problem seems to happen more frequently. I am now entering the info into my phone (notes) - time/day of disconnection and duration.It went down Tuesday and now today. I don't recall how long it was o...

Pguy by I plan to stick around
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  • 1031 replies
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Modem issue

My Modem keeps buffering which then turns off and my TV screen goes black.  The modem itself seems to get really warn as well.  How long is a life span of a Modem mine is approximately 5 years old. I look forward to hearing back from you. Regards,Kar...

Hoops26 by I've been around
  • 251 Views
  • 1 replies
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Extremely high latency and slow speeds

I've been having these issues for the past few days. I'm currently on a 500mbps business plan, getting latency in the 800ms+, and speeds varying from 15mbps to 250mbps.Rogers support reps refuse to send out a tech because I don't have Ignite, so they...

rsrevo by I'm here a lot
  • 1012 Views
  • 8 replies
  • 0 likes

Ping spikes when gaming - last two months

Hi,   I've been having ping spikes while gaming for the last two months on a pc connected via ethernet. The lag isn't all the time but happens roughly 20% of the time while gaming. However it ruins the experience. I've tried changing ethernet cables....

tuny by I've been here awhile
  • 380 Views
  • 3 replies
  • 1 likes

Internet

Hello 3 times i called your customer services then transferred to technical support but noone could help us with internet issues.My husband and i bought iPhone 15 plus from you and signed contract for 2 years.But from transferring our provider from k...

Leyla91 by I've been around
  • 201 Views
  • 1 replies
  • 0 likes

Video call on Rogers Ignite internet

Hi all! We recently switch to Rogers ignite internet. Calling on whatsapp is becoming impossible as all we see is many pixels and not a whole image. Any suggestions?   *Added Labels*

Ltch by I've been around
  • 213 Views
  • 1 replies
  • 0 likes

Resolved! Random Connection Drop

I'm trying to help a friend out, just over a year ago she upgraded to 1.5G service and the new connection is been a complete headache.   After the upgrade she received a new modem and it constantly had issues with dropped connections intermittently. ...

Resolved! Significant drop in speed

Hi! Hoping someone from the Roger’s team can help me as we experienced an outage last week (before the DNS issue) and since then our speed has dropped tremendously (about 70mbps download consistently)I’m in Toronto using the Ignite XB7 modem   **Labe...

imjonathanx by I've been here awhile
  • 668 Views
  • 6 replies
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Resolved! Unable to Wireless Print After Changing to Ignite Modem

A little rant, but more so, reaching out for some WiFi help/advice.....   Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease  - including my Canon laser Printer, its listed as ...

leonjulie by I've been here awhile
  • 22971 Views
  • 55 replies
  • 2 likes

“Guest” Wifi

Hello!I have Ignite internet with the XB7 router, and I’m wondering if it’s possible to add an extra router I have and use that as a guest WiFi running in parallel to the main WiFi network?Are there any configuration changes I need to make on the gat...

Not connecting to Fire Stick or Extender

Hi there. We recently switched to Rogers Ignite.  The internet is working on our phones and iPads but not our Amazon Firesticks or Wi-Fi extender. The fire stick is connected to the Internet but Netflix and the Home Screen say we have no Internet. I ...

Rogers failing to address my constant downtime.

For the last week I've been dealing with Rogers and I'm really tired.   An issue that we identified Monday was a ridiculously too high signal at Distribution (30+, maximum should be that was causing latency spikes and no connection, despite a white ...

Nikose by I've been here awhile
  • 269 Views
  • 2 replies
  • 0 likes

Rogers DHCP server does not respond to renew messages

So following on from my hourly disconnect problems, after a lot of packet capture and testing, I can see that the problem is that the Rogers DHCP server does not respond to any lease renew requests at all, so after an hour the lease times out and the...

fourspoons by I've been around
  • 1016 Views
  • 5 replies
  • 1 likes
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