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Forum Posts

Ignite TV & Service Interruptions: Scarborough Area

For the last 3 days, everyone on my street has had an area outage for some time and unstable signals.   I have opened up 3 tickets and each time I get a message that the issue is fixed which is a lie as clearly it is not.   C188128338 MAY 30 C1881966...

Alex4161 by I'm a senior contributor
  • 1067 Views
  • 5 replies
  • 0 likes

Rx Issues in Area?

Hi all,  Since last week, I've started to get really bad lag spikes while gaming. I'm getting this on all PCs in the house (connected via ethernet direct to modem). Internet speeds and latency are fine when checking speedtest, but every so often the ...

Hayk by I've been around
  • 549 Views
  • 1 replies
  • 0 likes

No Service - Stouffville

For real, I live in Stouffville, internet here always have issues… my modem always randomly “updates” while I’m using the internet, signal drops and get back out of nowhere and now another outrage…It’s not raining, is not snowing, there is zero reaso...

Totally Unreliable Service

The reliability of Rogets service doesn't appear to have improved since they disrupted the entire country earlier this year. For the tenth time this year, I've list internet etc for an entire day. Rogers are oblivious to the needs of people who earn ...

Bobparsons by I've been here awhile
  • 1812 Views
  • 8 replies
  • 1 likes

Ignite Service down

My system always goes down, they say they need to send technician over to look at my cables and equipment, yet the only one in the neighborhood with this same service and equipment experiencing issues!I swear they cut me off on purpose to come in for...

Cg19666 by I've been around
  • 407 Views
  • 1 replies
  • 0 likes

Resolved! Home WIFI down in Lowertown (Ottawa)

Hi,Does anyone know why there's a disruption in internet service in the Lowrrtown area of Ottawa?Thank You!Christa     **Added Labels**

Cnoel81 by I've been here awhile
  • 375 Views
  • 1 replies
  • 0 likes

Email Down

It seems like there a system wide issue with email accounts not working. Why is there no communication from Rogers visa the web site or twitter to let us know what’s going on?   ***EDITED LABELS***

mjn5440 by I've been around
  • 17750 Views
  • 78 replies
  • 15 likes

No internet

My internet just stopped working. I am trying to reach technical support and find out from the automated service that there’s work being done in my area and so there is service interruption.I received no prior warning-notification of this. I work fro...

Adebaba1 by I plan to stick around
  • 397 Views
  • 1 replies
  • 0 likes

No Service - Feedback for Technician

After 5 years of my neighbor piggy backing off my cable they finally showed up to run a cable to the neighbours house. Well the neighbor  is happy now that the cable running to his house is buried. Wish I could say the same. The so called tech guys u...

jts1666 by I've been here awhile
  • 417 Views
  • 1 replies
  • 1 likes

Resolved! Random internet connection drop after upgrading to ignite 1.5gbps

Hello, I have recently upgraded from legacy to ignite bundle but I start having random dropped connection from time to time. During the connection drop period, light of the XB7 modem would go from white to amber to green then back to white. I have at...

internet is not stable

I am in the South West Kitchener area.  My Rogers internet was disconnected from time to time.   I logged the technical support ticket,  but the ticket was closed without any resolution or notice.  I was very upset with the internet service.    I wis...

geneatrim by I've been around
  • 1043 Views
  • 4 replies
  • 0 likes

Outage in Brampton

We have been experiencing an outage to our home internet connection since yesterday morning. It has been 36 hours and every time the customer support team is called, we get a new ETA for the fix to happen. Getting such prolonged internet outages in  ...

Rogers Tech Disconnected Our Service Causing Interruption

Our internet went down on Friday.  Rogers tech came out Monday morning.  Easy fix because to their surprise, another technician ran a temporary cable from the cable box to another neighbour's house to fix the issue on that same Friday.  Only problem ...

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Internet Still Not Working

When service will be restored. Email said 6hrs to 12 hrs yet it went byond that time frame. This reminds me Previous black out all Rogers lost power even 911 was not accessible hope Rogers install Redundancy back up system that will stop Future issue...

x35raptor by I've been around
  • 674 Views
  • 5 replies
  • 0 likes

No Internet in the L6C area for over 12 hours.

Chatted with tech support numerious time. No update provided. Are they really working on the resolving it before start of business tomorrow? To be more specific, L6c in Markham is around Kennedy and major Mackenzie area       ***Edited Labels***

alok1 by I've been here awhile
  • 425 Views
  • 1 replies
  • 0 likes

Internet outages for a week

So internet is having interruptions, but outages more like it, everyday for the last week. I work from home and loss everything when it goes out like this. FIVE DAYS IN A ROW NOW. No one will give a explanation or time frame this will be continue. Th...

Monique4n by I've been around
  • 424 Views
  • 1 replies
  • 0 likes

Service Interruption in Orillia

How much longer before the outage problem in Orillia gets resolved? It has been over 30 hours!!   *Added Labels*

Mahrose by I've been here awhile
  • 675 Views
  • 3 replies
  • 0 likes

Internet Maintenance Notifications - Feedback

Rogers once again is unreliable. Why does the Senior Leadership commit to making things better; they overpromise and under deliver!!Our wifi has been intermittent yesterday & today. I called and spoke with a live agent who mentioned the issue will be...

Lil69 by I've been around
  • 542 Views
  • 1 replies
  • 0 likes
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