I am not sure if this is the correct board to post this but I am posting how very disappointed I am with Rogers Ignite service. I have lost internet which means we have lost our phone, our TV and our internet (all of our computers). I contacted servi...
Hello all, In desperate need of some help with ping and latency issues on a hardwire ethernet connection and WiFi. For the past two weeks, I have had unbelievably unstable ping and latency while playing rocket league to the point where it is almost u...
Internet is really bad, so is our TV, constant pixilating. Our internet goes down daily, sometimes for a few minutes other times hours. Recently I changed our TV package. That is a long story as I had to make 3 attempts and a lot of frustration wit...
I live in Collingwood Ontario. I had a Gb wifi service installed two weeks ago. Immediately, within minutes, of the installation technician completing the install I had problems. I can’t stream tv for more than 5-10 minutes without the service droppi...
Our wifi goes on and off all day long. Constantly dropped from Zoom. Television watching is a nightmare. Many technicians sent but the problem is never solved. So tired of poor internet service. ***Added Labels***
Cable and internet is down for 2 hours. What happened? When is the ETA for restoration? Both went down this morning at 9:30 AM September 22, 2022 in Glen Cairn Kanata.I called this morning and service doesn't know.Btw I am using my Bell cell phone. ...
As the title suggests, my internet has recently been so slow that it is pretty much unusable. Can't load a single webpage without the connection either dropping or taking 5 minutes. I've dealt with this issue many times in the past before so I'm well...
Hi All,I am looking to replace my Rogers Modem and ideally, optical node with my Ubiquiti EdgeRouter 4.Presently I am unaware of what purpose the Optical Node provides and if it can be replaced by using a SFP directly into the ER4. I am aware of the...
Hi all, I'm having a super odd problem. Generally in the mornings between 8-10 am we lose internet connectivity (not wireless or ethernet) on the network. The modem has a green flashing light during this time. The modem is a hintron ignite modem / ro...
I've been having issues with my Ignite modem restarting for months... I've been through probably 6 modems. I've had techs come to my house on multiple occasions. Check the lines swap modems and cables, etc. Nothing works. It always happens again. I g...
Greetings, Firstly, thank you to those who continue active discussions; google does find you and, in turn, has helped me with my technical issues (well some of them). I am affected by internet download speed going to single digits about 7pm EST u...
Our Rogers internet has been dreadful for the past few weeks, cutting out frequently and very very very slow speeds. Got help from Rogers who got us to restart the Hitron modem and suggested a mesh service to boost the signal in the house (which, giv...
I am wired, with the gigabit package and all of the sudden have gotten constant ping spikes for over the last few days. I haven't been able to play any games online because the crazy ping spikes and latency make it completely unplayable. My speeds ar...
I use cloudflare as my preffered DNS provider but Rogers isnt routing it to the nearest data centre in Toronto. The results from 1.1.1.1/help shows that Rogers is routing the traffic to Chicago data centre and not to the Cloudflare data centre in ...
I have not been getting my full speeds lately. Started about last month. We usually get 500mbps down and 20mbps up. Recently our speeds fluctuate a lot and are not very consistent but it is mostly our upload speed. We had really bad issues not long a...
Not sure if this should go under "internet" or TV" but I'll switch if not aloud here.So I'm new to Rogers (switched from Bell finally) and my Ignite STB (Xi6-A) connects to 5 GHz wifi but gets no TV signal.I can manually connect to the 2.4 GHz band a...
I have been with Rogers with 10+ years, have their phone service, wifi/internet, and cable. We have always had some issues with the internet but most problems were eventually fixed by unplugging the modem. We recently switched to 4K/Ignite in the new...
So until a few days ago, I was a Fido customer but I have been experiencing internet service that is highly degraded for over a month. Customer service could detect this from their end and every technician that came in confirmed this issue was coming...
Hi Rogers Community,I upgraded my home internet package and received a new xb7 modem two days ago. After using it for a day I found the latency was very high and unstable, leading to a bad gaming experience, so I decided to restart the modem. I resta...
I can't get my MoCA network to work. I have Gigabit Internet. I have coax outlets in every room and looking to take advantage of it. All of the coax cables are RG-6. The ethernet cables are either CAT6 or CAT8. I have the following equipment: Actiont...