Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Slow Speeds

Rogers upgraded my speeds to 1.5 Gb the modem is hardwired to tcplink AC11000 .I log into router run speed test from router I get 720 Mbps consistently .Not seeing anything close to 1.5 kind of a marketing scam if they can’t offer the speeds advertis...

User0549 by I plan to stick around
  • 3558 Views
  • 10 replies
  • 0 likes

Ignite Service down

My system always goes down, they say they need to send technician over to look at my cables and equipment, yet the only one in the neighborhood with this same service and equipment experiencing issues!I swear they cut me off on purpose to come in for...

Cg19666 by I've been around
  • 390 Views
  • 1 replies
  • 0 likes

Resolved! Home WIFI down in Lowertown (Ottawa)

Hi,Does anyone know why there's a disruption in internet service in the Lowrrtown area of Ottawa?Thank You!Christa     **Added Labels**

Cnoel81 by I've been here awhile
  • 355 Views
  • 1 replies
  • 0 likes

No internet

My internet just stopped working. I am trying to reach technical support and find out from the automated service that there’s work being done in my area and so there is service interruption.I received no prior warning-notification of this. I work fro...

Adebaba1 by I plan to stick around
  • 381 Views
  • 1 replies
  • 0 likes

Resolved! Random internet connection drop after upgrading to ignite 1.5gbps

Hello, I have recently upgraded from legacy to ignite bundle but I start having random dropped connection from time to time. During the connection drop period, light of the XB7 modem would go from white to amber to green then back to white. I have at...

Unable To Access Web Server

I just upgraded my setup to the XB7.  Everything seems to be OK except my web server, which I can no longer access. I have an Apache web server (v2.2 - yeah I know it's old) running on one of my computers.  It only servers some test and pictures o fa...

os3rules by I plan to stick around
  • 1361 Views
  • 8 replies
  • 0 likes

Unstable unusable internet for over 6 months and no help

The internet at home has been unstable and laggy for a long time especially when gaming. It also constantly goes on and off at home. Four Tech visits and they said it was a maintance issue and it would be fixed within one week. After two weeks no upd...

Resolved! Has Rogers upped Internet speeds?

I have Rogers Ignite 300 internet service with a Hitron CGN3 gateway.  I just checked my bill and it says "Ignite Internet 300 - Unlimited" .  I believe that service was marketed as 300/20, but over the last few years when I would run speedtests I wo...

wayner92 by I'm a reliable contributor
  • 541 Views
  • 2 replies
  • 0 likes

Unstable internet, high ping/ping spikes.

I have done everything I possibly could to try and get my internet issues resolved. This issue mainly persists when I try to play games on my PC connected to an Ethernet cable. It is impossible to play any game without ping spiking and rubber banding...

chenguoxin by I've been here awhile
  • 1263 Views
  • 3 replies
  • 0 likes

Ignite 500 download/upload speed

So Rogers installed the Ignite 500 service at my house a couple days ago. When I connected to the modem (XB8) I was only getting about 80/90Mbps download on both wire and wireless with the Rogers speedtest. The installation tech claims there is no is...

Iamnotmarty by I've been here awhile
  • 1820 Views
  • 4 replies
  • 0 likes

Resolved! Ping issues ethernet.

Just got the 1.5gb plan at a basement address with the xb7 modem. I play various games mainly LoL but i notice my ping will go from anywhere 22 to 35 to sometines 60. As of the last 3 days it's been around 35-60 always game to game. But i noticed ini...

Xantiquity by I've been here awhile
  • 621 Views
  • 1 replies
  • 0 likes

Setup XB7 (Gen 2)

Hi All,   I just got a XB7 router and I want to set it up correctly.  I have not yet hooked it up and I don't plan to until I can figure out whether it will work for me or not.   Firstly, can I change the Private LAN base address?  From what I have r...

os3rules by I plan to stick around
  • 1571 Views
  • 9 replies
  • 0 likes

No service

44+ hours since installation appointment, 12:00 July 27, 2023, and still no service. Contemplating contacting Bell and resuming services with them.   **Labels Added**

Ron2005 by I've been around
  • 468 Views
  • 1 replies
  • 0 likes

Internet disconnects when PC tries to connect

Hi everyone,We are having a strange issue. We have had Rogers ignite for years and a few months ago upgraded from the 500mbps package to the 1gbps package. A tech came out to install a new modem and replaced part of the line. Everything has been good...

Rogers - I found your Network Issue

Seems all the technicians know about this issue, but tech support keeps denying it.When I pay for gigabit and get 110 Mb - wired, you do have an issue!     **Labels Added**    

rogers box.jpg
AwesomeRob by I've been here awhile
  • 386 Views
  • 1 replies
  • 0 likes

constant disconnects - 10 at a time some days

I have been having daily disconnects (both wifi and ethernet), daily for the past couple months, seems to be getting worse.  The issue resolves itself in some time and there is no rhyme or reason when the disconnects occur. - modem light usually flas...

image.png unnamed.png unnamed.png unnamed.png
kf9 by I've been here awhile
  • 777 Views
  • 3 replies
  • 0 likes

CODA 4582 (OUTDATED?)

Im on Gigabit Internet and have had no issues with the connection for years now. I realize 1gb D/L is probably actually 75% of that, but its been working well ( except i've lost my 2.4 ghz wifi ),  but the 5ghz is fine. As a gamer most connections ar...

Bilko by I plan to stick around
  • 526 Views
  • 1 replies
  • 0 likes

A valid government website is blocked

Hello,  The Canada government website - https://cic.gc.ca which redirects to https://clegc-gckey.gc.ca after login, is getting blocked in my laptop. The following error is shown "Security check failed For your protection GCKey employs security checks...

internet is not stable

I am in the South West Kitchener area.  My Rogers internet was disconnected from time to time.   I logged the technical support ticket,  but the ticket was closed without any resolution or notice.  I was very upset with the internet service.    I wis...

geneatrim by I've been around
  • 988 Views
  • 4 replies
  • 0 likes

Outage in Brampton

We have been experiencing an outage to our home internet connection since yesterday morning. It has been 36 hours and every time the customer support team is called, we get a new ETA for the fix to happen. Getting such prolonged internet outages in  ...

Labels