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Forum Posts

Interruption of the Internet

Within three days there are breaks with the Internet. Quite often. It lasts from a few seconds to minutes. Rogers wrote to the mail how to solve this issue?         ***Added Labels***

MELNIK by I've been around
  • 298 Views
  • 1 replies
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Synology NAS and Hitron Modem

I installed a Synology NAS at home as a remote backup , I had to disable the bridge in the Hitron modem, wifi works , but the Ethernet does not for the wired computers is there a workaround in this case ?     ***Edited Labels***

Bond0071 by I've been around
  • 481 Views
  • 2 replies
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Request to Bring Rogers into our Neighbourhood

I live in a small sub-division where it seems as though Rogers was "almost" made available (there is coaxial cables run) but for whatever reason was never completed.  I believe that Rogers is available on one of the main road arteries about 1.5km fro...

altown by I've been around
  • 299 Views
  • 1 replies
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Ignite TV & Service Interruptions: Scarborough Area

For the last 3 days, everyone on my street has had an area outage for some time and unstable signals.   I have opened up 3 tickets and each time I get a message that the issue is fixed which is a lie as clearly it is not.   C188128338 MAY 30 C1881966...

Alex4161 by I'm a senior contributor
  • 970 Views
  • 5 replies
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Unbearable High Ping Spikes

Ping would spike up to the thousands and it's been happening since march, it has gotten a lot worse now as it spikes by the SECOND     ***Edited Labels***

kenzite by I've been here awhile
  • 385 Views
  • 1 replies
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Why can't they get their cable out of the trees???

Rogers support/repair is now a neighbourhood joke and homes are moving to Bell.At the end of October 2022 a neighbour accidentally, by pounding in a stake, cut the main cable that runs buried down the street. As an emergency repair, they strung a cab...

No internet

How com there no internet on my laptop when the phone's okay and then check the sitting on the laptop and everything's on   *Added Labels*

F1B2S333 by I've been around
  • 464 Views
  • 2 replies
  • 1 likes

Consistent High Latency in the Evenings

Hi All,For the past few weeks, I've been having high latency in the evenings. The download speed is not the issue. Any latency sensitive applications such as voice/video calls, and gaming are incredibly frustrating to use in the evening.I've tried ma...

pronodo by I've been here awhile
  • 566 Views
  • 2 replies
  • 0 likes

Horrible ping spikes, Technician visits never fix it

For about 2 years now playing any online games has been a pain because of lousy round trip times, high ping jitter and inconsistency. I've reached out to Rogers multiple times, have had many technicians over and yet they don't solve the issue. Tracer...

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smodgers by I've been around
  • 382 Views
  • 1 replies
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Is it normal to have such High Ping to google?

I tried a few things: - Direct connect to the Modem - Bridge on - Bridge off - Connected the Modem directly to the incoming coax line lol.   I'm using my Unifi gear now, but like I said was all the same going rawdogging on the coax coming into the ho...

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TechChime by I plan to stick around
  • 566 Views
  • 3 replies
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question on possible exchange of ignite modem

I have experienced an increasing frequency of dropped connections to the internet on my year old ignite system. As the signal is quite good when it is working, I tend to suspect the modem as being the culprit, The dropped connections *seem* more comm...

DAJ3 by I plan to stick around
  • 619 Views
  • 2 replies
  • 0 likes

Speed Tests

  Upload Speed is Faster than Download Speed: Not just Rogers Speedtest but other Rogers sites and even Bell Cda not so fast at 49.2 down. Surprisingly Fibernetics clocked in at 355.23, CIRA in at 280. Guess there is a lot of Ignite TV activity usin...

230619 Rogers speedtest.jpg
FredGarvin by I plan to stick around
  • 1209 Views
  • 5 replies
  • 0 likes

Resolved! 1.5gbps service less reliable than 100mbps?

Hi i recently got Ignite 1.5gbps internet service and I'm finding the speed to be inconsistent and that i have semi-frequent internet disconnects. Previously i has 100mbps service through a reseller that was rock solid using the same cable lines. I h...

Georgr by I'm here a lot
  • 1668 Views
  • 9 replies
  • 0 likes
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