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Forum Posts

Internet and tv has been dropping out for months

Both my internet and  Ignite tv has been down completely, or working intermittently (dropping every five to twenty minutes) for a few  months now. I will probably have to wait for WiFi to re-appear just to post this, it is that bad. Lately it has bec...

salichad by I've been here awhile
  • 642 Views
  • 4 replies
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Ignite Router not connecting to some wifi devices

So this consistently happens with two types of devices in my home, that have never been able to connect to the Rogers ignite router.One is the Gosund smart plugs, and the other is a water monitoring and auto shut off device called Water Hero.Both tho...

Extremely slow speed downtown Ottawa

I've been having issues with intent speed for the last few days in Centretown Ottawa. My current internet package is 1Gbps and I usually get 300Mbps on my phone but for the last few days (since Friday) my speed has gone down to 4Mbps. I've rebooted m...

HamKhat by I've been here awhile
  • 481 Views
  • 1 replies
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How to file a Customer Compalint?

This is the second Rogers TV/Internet outage in 2 months, first outage 4 hr & second 90min. For Barrie city this is a wonderful experience when having family movie night. I see Bell Fibe service here is slightly better than dial-up (10MB) and satelli...

Mgalda99 by I've been here awhile
  • 1569 Views
  • 3 replies
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My troublesome experience switching from old modem to XB7.

Swapped out to XB7 running in bridge mode yesterday. It worked for 14 hours then the modem required a power cycle to get it out of a lockup at 1:30 am.  The old modem worked for years in bridge mode with no issues.Checked the event logs in the new mo...

5 days without internet

We requested to active our account in a bulky agreement. The technician came on Oct 21st and did the installation wrong. For instance, we found out later he didn’t plugged in the Ethernet cord from the fiber box to the modem. After I called Rogers mo...

Mwres by I've been around
  • 369 Views
  • 1 replies
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Issues with JUST World of Warcraft

We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...

Chris1997 by I've been here awhile
  • 1523 Views
  • 6 replies
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Resolved! Ignite from Legacy Questions

Finally forced to drop Legacy and go to Ignite internet, TV and home phone. Currently using an Asus RT-AX88U and the Hitron in bridge mode. The combination has been flawless. My plan is to continue to use the Asus Router. I have kept my home phone fo...

ITDummie by I've been here awhile
  • 1271 Views
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Rogers blocking my website flosgrill.ca - HELP Needed

hi Guys,   our website loads on all networks except Rogers and its partners. We are a small business and this is the second time we have had this issue with Rogers, How can Rogers help?   addresses are:   flosgrill.ca ordernow.flosgrill.ca     Lanre ...

lanrefo by I've been around
  • 312 Views
  • 1 replies
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WiFi keeps disconnecting

Rogers has been updating the internet in my area. It’s absolutely ridiculous. It’s been a week and the Wifi keeps disconnecting. Not happy customerEmbrun Ontario   **Labels Added**

JU99 by I've been here awhile
  • 505 Views
  • 2 replies
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Slow Speeds on Ignite Gateway

I recently set up my new Ignite Internet Gateway, and now my download speeds are way down to 50 Mbps, prior to setting up the new gateway/modem, I was getting 250 Mbps on average, so I asked the question do I still need to use my router ??   *** Edit...

bfishwick by I've been around
  • 475 Views
  • 2 replies
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Resolved! Internet Down

My internet is down I try reboot my router and still no internet .       ***Edited Labels***

SB01 by I've been around
  • 534 Views
  • 1 replies
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IGNITE GATEWAY KEEPS GOING OFFLINE - MODEM REPLACEMENT?

I have been with Rogers Ignite Wifi for a few years and I am currently experiencing poor wifi connectivity as it keeps going on and off numerous times. The Ignite Gateway keeps going offline! This has happened for over a week now. I believe it is due...

ok31 by I plan to stick around
  • 2291 Views
  • 3 replies
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Resolved! Rogers Ignite Gigabit - UNLTD throttled at 320 Mbps down 50 Mbps up

I've been a Rogers customer since the late 80's, have had this particular Internet service for at least 7 years, but have recently had issues with Internet outages. So I thought I should investigate what was happening and used http://rogers.com/speed...

jandrews by I plan to stick around
  • 809 Views
  • 3 replies
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Ignite Internet & my LAN

Hi All,   I just got my Rogers Ignite 1.5 GB Internet package, but I am not getting the speeds I was told I would get. Here is how my current setup is, and the speeds I am getting with downloads.   I have a LAN that uses 192.168.0.1 as my router's ad...

shedrock by I plan to stick around
  • 4986 Views
  • 34 replies
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Down again?

Ok, I'm trying real hard to be patient, but this is the second time in 2 days our internet has gone down and my data is very iffy. Anyone else having this problem?     ***Edited Labels***

Mji by I've been around
  • 280 Views
  • 1 replies
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DNS (reverse) PTR record

Hi, Does anyone know how to setup a PTR record for a static address? I have the Ignite for business Gigabit S1 plan with a static IP and would like to host a mail server. I tried talking with standard internet support and they don't seem to know what...

cybr by I've been around
  • 938 Views
  • 2 replies
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Speed upgrade do i get a new modem?

I am currently on 1gb internet with the Ignite WiFi Gateway Gen 2   does anyone know if i increase my speeds to the 1.5 or 2.5 if 1) I am provided a new modem or if my existing one can handle the speeds 2) Do i need a tech to come to my house and ins...

joejenkins by I've been here awhile
  • 12957 Views
  • 16 replies
  • 1 likes
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