Having trouble with my smart plugs and smart Lights
Cant login on lgnite wifi,where do you go?used 10.0.01 my password does not work,my google home works,I just don’t know what’s wrong with my smart plugs and lights. ***Added Labels***
Forum Posts
Resolved! Adding More Wired Ports on Ignite Modem
Is there any way to add more Ethernet ports ( e.g via a 3rd party switch) to my current 4-port Ignite router without disruption to any of my other services (TV)?Thanks, **Labels Added**
Ignite 1.5 Gb service: Horrible latency spikes on evenings and weekends
Hi, I'll start with my configuration, then I'll detail my issue: Service: 1.5 GbModem: Technicolor CGM4981COM revision 2.0Connection: Bridged; all machines connected via Ethernet, and the test machine I've been using to collect statistics is dir...
Ignite internet: multiple outages over past few days
Hi,Looking for advice on how to get the proper team to look at this (since first level tech support, during multiple calls and chat sessions over the years always simply act as a “road block”).Modem: Technicolor CGM4981COM in bridge modeStarting a we...
Resolved! Download speed has be reduced by more than 50%
I subscribe to the Ignite Internet 1.5 Gigabit service and typically get 2.0 Gbps download speed.On Friday Feb 2, 2024 my system did a speedtest at 2:45a.m. and my speed was 1.99 Gbps at 2:51p.m another test was done and it was down to 983 Mpbs. Sinc...
Unable to connect Microsoft Surface 3
Hi, we switched back to Rogers yesterday from Bell and we last had Rogers for Ignite Internet in June or July 2023, so not terribly long ago. However, now I can't connect my Microsoft Surface 3 to the WiFi. I tried the band steering trick and turned ...
Service Outage - Waterford, Ontario
This is the second major service outage in past two weeks. What is going on? At this point i want a crefit on my bill! ***Edited Labels***
Resolved! CODA4582 - MyQ Internet Gateway Ethernet Connection
MyQ Internet Gateway Unable to Connect to Internet While Directly Plug Into Modem Hi, Here is some basic info on my set up: Modem: Hitron CODA-4582UInternet package: Ignite Gigabit Device with issue: Chamberlain MyQ Internet Gateway Additional ro...
Not getting the speeds I was promised.
Just got upgraded to XB8 and 1.5Gb service and performed a speed test from various providers and definitely not getting the speeds I was promised. @Rogers is this how you upgrade clients internet service hoping the end-user wont check the service ...
Customer Service Feedback
Rogers sent me a 5G wireless modem which is unusable because Rogers provides no manuals and no technical support for it either in the box or on-line. Rogers has also failed over the course of a week to connect me with a technical resource to help me ...
MAC Filtering
Hello, I've got 2 devices (3D Printers) that will no longer connect to my wifi. The manufacturer has reviewed log files and they suspect that my router might be filtering the MAC addresses and not allowing the devices to connect. I'm not super tech...
Online Gaming Latency
Hello all, I live in New Brunswick (Carlingford to be exact) and do a lot of extremely competitive online gaming for large amounts of money in competitive play. Most recently the game I play is NHL 24. When I connect to the "East" server, I run a...
Rogers & PlayStation Issue
Currently on Ignite 1 Gbps plan. Modem is an XB7 and I use that equipment (don't have my own third party router). Seems that since the end of January I've been having issues connecting to online play with either my PS4 or PS5. Every time I have to lo...
Resolved! Are faster upload speeds planned?
So I have Ignite 1.5 Gbps plan, but only with 50 Mbps down. I was wondering if Rogers has any plans to upgrade their upload speeds at all. Bell is offering symmetrical on all their FTTH plans, and I am curious if Rogers will ever match it. *** Edi...
Moca with Ignite
Hello. I recently got the new ignite bundle with 1.5 gigabit and the white gateway modem. I made an inquiry several months back and @Datalink provided a ton of knowledge which made some things clearer to me. But with the ignite setup we had to change...
Every morning, my internet connection has dropped.
For the last few weeks my internet is out every morning and requires a hard reset. I have done a few internet searches and this seems to be a common problem but there are no clear answers. I cannot find a clear answer on this forum and other users ha...
What is going on with ping and latency on Rogers network?
I switched from Teksavvy VDSL 25/10 to Rogers 1.5gbps fiber several months ago. I was very surprised to find a significant increase in latency across almost every game server I play on. This is also taking into account my previous VDSL line had a fir...
Extremely high latency and slow speeds
I've been having these issues for the past few days. I'm currently on a 500mbps business plan, getting latency in the 800ms+, and speeds varying from 15mbps to 250mbps.Rogers support reps refuse to send out a tech because I don't have Ignite, so they...
Port forwarding on the ignite router/modem
before you tell me to download the ignite app... no... just no... i shouldn't have to launch an app on my mobile phone to control a setting in my internet router/modem when im already sitting on my computer in my modems admin panel, i didn't have to ...
Ping spikes when gaming - last two months
Hi, I've been having ping spikes while gaming for the last two months on a pc connected via ethernet. The lag isn't all the time but happens roughly 20% of the time while gaming. However it ruins the experience. I've tried changing ethernet cables....