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Forum Posts

Internet Latency/Ping is Terrible

Hello,  The latency/ping of my home (wired) internet has been terrible over the last few weeks. I am getting random ping spikes every 20 seconds or so when gaming and on video conference call. It is extremely frustrating, my ping would randomly go fr...

Pocheng by I've been here awhile
  • 649 Views
  • 1 replies
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Ongoing poor connection - Support/technicians aren't helpful

I've been dealing with poor connection speeds, outages, and packet loss for almost two years that I've lived in the L3T postal code. I've had at least 5 technicians visit my house and contacted Rogers support numerous times. Lately, I've been contact...

jpersaud by I've been here awhile
  • 661 Views
  • 2 replies
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Ignite Gen 2 won't wireless connect to XBOX 360 or PS 3

Anyone know how I can help my son connect wirelessly his XBOX 360 to our Ignite gen 2 modem?we have always been able to connect wireless (old BELL modem, previous Rogers modem all connected wirelessly no problem)The x360 sees the modem, 4 bars showin...

penski by I've been here awhile
  • 1503 Views
  • 4 replies
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Unplayable ping gaming

I got Rogers ignite 1gig 2months ago, I game on PC quite a lot. Around 5 nights a week around 9pm-1 or 2pm plus sometimes during the morning/day also.The 1st month of being on ignite I had 0 issuesSpeeds were high ranging from 300-600 and my latency ...

JEGT by I've been here awhile
  • 1114 Views
  • 2 replies
  • 0 likes

Latency Spikes in PC Gaming

Hello, I am experiencing intermittent high latency between modem and ISP at the first hop.  How might one escalate this to Rogers and or further diagnose this issue? Intermittently, I get between 120-500ms latency spikes that last a few seconds in on...

AaronMT by I plan to stick around
  • 3594 Views
  • 6 replies
  • 0 likes

Brutal latency/ping Recently

I am wired, with the gigabit package and all of the sudden have gotten constant ping spikes for over the last few days. I haven't been able to play any games online because the crazy ping spikes and latency make it completely unplayable. My speeds ar...

t27c by I plan to stick around
  • 120738 Views
  • 956 replies
  • 1 likes

High Latency in the Evening

Hi guys, for the past two months I've been experiencing high latency with my connection around 7-11pm, and my Internet gets pretty slow compared to what I get during the day. I am on the Gigabit plan with Ignite Internet, when running a speed test du...

Branden_ by I've been here awhile
  • 3445 Views
  • 4 replies
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Need help with ongoing packet loss issue

My Setup Running a CODA-4582U in bridge mode, connected to an ASUS router providing both wired/wireless connectivity to home devices.  Both my home and work PCs are wired, as are my PS5 and XBox One.  The rest of the family (wife and 4 kids) each hav...

Effayy by I plan to stick around
  • 2492 Views
  • 5 replies
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Packet loss when Games/Working from home

At this point I'm unsure how too approach this problem.   The family has been through 3 tech's at this point, multiple times saying it's not an issue on their end. We've been told over the phone that they don't see any packet loss what so ever, howev...

Xbox one and nhl 21 high pings

in the last month or more on the xbox one playing nhl 21 we expereince lots o high pings and lots of player delay and guys feel heavy and slow very sluggish so i have ran a few tracert tests can anyone tell me if there is anything that will cause thi...

Lag while online gaming (CSGO/valorant)

Hi,   I am reaching out in hopes someone may have some insight into my issue. Ever since getting ignite about a year ago, I get weird lag while playing FPS games. Hard to describe but basically it takes a second for things to register, example if i s...

LL14 by I've been around
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  • 1 replies
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Lag with Wireless Turned On

All,   I was wondering if anyone can help.  My son and I each play online games.  He plays Fifa and I play Path of Exile.  It seems that we both get major lag and stuttering in game play.  We have Gigabit service and we are both connected via Etherne...

bob99991 by I'm here a lot
  • 5916 Views
  • 14 replies
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Cannot access Blizzard games and some websites

Getting an error message that usually happens when there is a local ISP issue.  Assuming other Rogers users are not able to connect to battle.net or Blizzard games.   *** Edited Labels *** 

Issues with port forwarding a gaming server

Hello, I am trying to setup a Minecraft server but I am having issues with connecting to it via my public IP address. The game server itself is up and running on my PC and I can successfully connect to it via my minecraft client by using my local IP ...

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HEAVY Intermittent disconnects

I have had the top internet package(1Gbps) with Rogers since the middle of May of this year and it has not worked without frequent intermittent disconnecting yet. So far I have spent approximately 45 hours on the phone and have had 7 visits from regu...

awall90 by I've been here awhile
  • 2504 Views
  • 6 replies
  • 1 likes

Resolved! Should my CMTS latency look like this?

I was trying to diagnose online gaming rubberbanding problems I've been experiencing only lately.  While using PingPlotter, I noticed this pattern for my latency at f798:80c (I THINK this is the CMTS?)Image of PingPlotter graph :   Is it normal for ...

hop2latency.png
MrOuellet by I've been here awhile
  • 3903 Views
  • 5 replies
  • 0 likes
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