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Service Interruption: Manotick, ON

We live in (Address removed by mod - Keep personal info private) for the last 3 Days We do not have internet in our home fiber unlimited internet and we work from home. Additionally in our motherland in Turkey we have our loved ones in earthquake und...

Diega by I've been around
  • 530 Views
  • 1 replies
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Bypass the XB7

Just got hooked up today with the GPON 1.5gbps symmetrical service. Coming over from Bell's FTTH service.  With Bell, I had fully bypassed the HH3000 and used all of my own hardware (Ubiquiti Unifi), looking to do the same here.   For hardware I'm us...

MRobi1 by I've been here awhile
  • 1810 Views
  • 4 replies
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Rogers Installation Technician Cancelled appointment on day of.

Today I had a scheduled rogers internet appointment booked for between 10am to 12pm. About 10:30am rolls around and I get a call from the rogers technician stating that he got the wrong work order. He cannot install my fibre internet. Told me I would...

GummyDonut by I've been here awhile
  • 920 Views
  • 4 replies
  • 1 likes

XB7 - WAN Aggregation

I have a GT-AX11000 and I am already using the bridge model. I am currently have a 2Gbps internet with the XB7. When I enable WAN Aggregation with my router, the user guide says i need to enable LACP-IEEE 802.3ad on my modem but I can't found it in t...

QPP by I've been around
  • 2543 Views
  • 4 replies
  • 1 likes

Resolved! Can someone explain this new 1.5 Gbps 'Fibre to the home' tier?

Just noticed this new Internet tier available in my neighbourhood? It claims to be 1.5 Gbps 'Fibre to the home' but I know for a fact that Rogers has not run 'fibre to the home' in my neighbourhood. Also, if this is in fact 'fibre to the home' why is...

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gcerullo by I plan to stick around
  • 19768 Views
  • 12 replies
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Is Rogers doing fiber upgrades in Kitchener?

Hello, Does anybody know if Rogers is doing fiber upgrades in Kitchener? I have seen Bell doing upgrades in Forest Heights and now they are stringing fiber cable on hydro lines in downtown and east Kitchener. On my walk today I saw fiber construction...

SQUARE7 by I plan to stick around
  • 2141 Views
  • 6 replies
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Fibre Tech Change to your Internet

I just got a call and email from a so called Rogers "consultant". Location: StouffvilleSaying "Rogers Markham PHUB Fibre Upgrade impacting the Internet Connection" and advising that I need to upgrade my plan to accommodate the upgrade. But I already ...

HBjai by I've been here awhile
  • 593 Views
  • 1 replies
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Resolved! How much to run Rogers cable to my address?

I asked this a few years back and was given a very high price to run rogers cable to my address. I was wondering if the price would be less now with all the FTTH being ran accross Ontario. What is the cost to run Rogers cable to my address. I believe...

Rhino3237 by I've been here awhile
  • 468 Views
  • 1 replies
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Resolved! Do the Nokia Onts need to be returned?

Hey,I recently moved units in my FTTH connected apartment building, and when the Rogers technician came to move over my internet service, he brought a new Nokia ONT to install. So now I'm wondering what I need to do with the old one in the other unit...

Resolved! 1.5 GB Network Map

Anyone know when the 1.5GB + network map will become public ? I live in Saint John NB and would love to know when the enhanced service will roll out in my area, after a few phone calls and enquires no one seems to know or be able to tell me what area...

technerd by I plan to stick around
  • 2004 Views
  • 1 replies
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Resolved! Faster upload

Hi! I had Ignite installed today, and it appears to be some hybrid fiber setup. Yellow fiber cable to a coax box to the modem. Despite the fiber, I'm limited to 30mbps upload. Anyone know if in these hybrid fiber environments Rogers has plans to allo...

cianfaranim by I plan to stick around
  • 908 Views
  • 1 replies
  • 0 likes

smartstream reliability and fiber

Noticed an upgrade option today, "Get an Ignite SmartstreamTM + Internet bundle for our most reliable & fastest fibre-powered internet. I have had extreme reliability issues with gigabit internet, so much so that I now reboot my cable modem nightly a...

drjohnst by I plan to stick around
  • 1139 Views
  • 2 replies
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Replacing The Rogers Modem and Optical Node

Hi All,I am looking to replace my Rogers Modem and ideally, optical node with my Ubiquiti EdgeRouter 4.Presently I am unaware of what purpose the Optical Node provides and if it can be replaced by using a SFP directly into the ER4.  I am aware of the...

nettech by I've been here awhile
  • 3215 Views
  • 6 replies
  • 0 likes

Fibre Optic Issue Affecting Home Internet Connection

Dear Rogers,This post is in regards with ongoing trouble issue with our home wifi internet connection. We got the connection installed on April 9th, 2022 . For the past 2 and half month it was working properly but in the mid of June, it stopped worki...

Ankpreet by I've been around
  • 677 Views
  • 1 replies
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Do I Need Coaxial Cables?

Do I still need coaxial cables in my home? We’re doing some renovations right now and the contractor offered to remove them. Bell has FTTH for TV and Internet but I’m not sure if Rogers is still on coaxial or not. ***Edited Labels***

geokilla007 by I plan to stick around
  • 5422 Views
  • 2 replies
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Fibre powered internet

I have just signed up for fibre powered but CSD was not able to explain well. Will I continue to use the coax cable for fibre? How many speed package can I choose from?   ***Edited Labels***

Mainstdq by I've been around
  • 927 Views
  • 1 replies
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How to get Fibre Connection Set up.

45 plus minutes , 4 transfers NO SOLUTION. I’ve been on the phone for almost an hour as I type this. I just want a tech to come in to set up internet in my home! The first guy came and said the call was set up for fibre not coax… why am I being penal...

Joeylin by I've been here awhile
  • 865 Views
  • 2 replies
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Looking to get new fibe infrastructure in a rural area

Hello,   I've recently moved to a farm property and no highspeed internet available. 800m away, my neighbour has Rogers fibe internet. I called Rogers several times and no luck. I'm looking to get to the infrastructure team to get internet connection...

mayooran by I've been around
  • 1035 Views
  • 2 replies
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Gigabit Passive Optical Network (GPON) and FTTH in NB

Moncton, NB has been getting some serious updates to their infrastructure lately with FTTH via GPON being available at more and more locations. A friend of mine who lives within a single digit postal code difference of me has it and is so happy being...

rwisenor by I've been here awhile
  • 2772 Views
  • 3 replies
  • 0 likes
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