Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! 1.5gbps service less reliable than 100mbps?

Hi i recently got Ignite 1.5gbps internet service and I'm finding the speed to be inconsistent and that i have semi-frequent internet disconnects. Previously i has 100mbps service through a reseller that was rock solid using the same cable lines. I h...

Georgr by I'm here a lot
  • 1762 Views
  • 9 replies
  • 0 likes

Internet disconnects when PC tries to connect

Hi everyone,We are having a strange issue. We have had Rogers ignite for years and a few months ago upgraded from the 500mbps package to the 1gbps package. A tech came out to install a new modem and replaced part of the line. Everything has been good...

constant disconnects - 10 at a time some days

I have been having daily disconnects (both wifi and ethernet), daily for the past couple months, seems to be getting worse.  The issue resolves itself in some time and there is no rhyme or reason when the disconnects occur. - modem light usually flas...

image.png unnamed.png unnamed.png unnamed.png
kf9 by I've been here awhile
  • 821 Views
  • 3 replies
  • 0 likes

Rogers Tech Disconnected Our Service Causing Interruption

Our internet went down on Friday.  Rogers tech came out Monday morning.  Easy fix because to their surprise, another technician ran a temporary cable from the cable box to another neighbour's house to fix the issue on that same Friday.  Only problem ...

1.jpg 2.jpg 3.jpg

Ignite Gateway Gen2 XB7 modem keeps disconnecting randomly

Just upgraded to the latest Rogers offering, plus got a new aerial incoming cable, and the modem keeps disconnecting and reconnecting a few times per hour. Connection goes down, and immediately starts reconnecting, generating a disconnection of abo...

321321321 by I've been here awhile
  • 909 Views
  • 3 replies
  • 0 likes

Wifi Dropout on Ignite Modem

I upgraded to an Ignite modem in January and ever since have been experiencing frequent wifi drops on my networks. These last a few seconds, never very long, but they lose browser connections, and interrupt downloads, blog updates, and videos. They h...

ichadwick by I plan to stick around
  • 501 Views
  • 1 replies
  • 0 likes

Internet & Cable TV Service Interruptions

Why am I getting "disconnected from server"  messages when using Rogers internet today. Why is my rogers TV also going black screen ?. TV service just stops... the screen goes blank not even static screen shows, then it starts up again.  Service is v...

BobM1007 by I'm here a lot
  • 678 Views
  • 2 replies
  • 0 likes

Ignite internet modern block my devices

Very strange thing happened with my ignite internet. My few devices can't connect to internet during runtime. I changed DNS settings then works. I restarted modem, more devices can't connect to internet. I don't know why?   **Labels Added**    

BobbyON by I've been here awhile
  • 508 Views
  • 1 replies
  • 0 likes

Bridged Hitron Modem - Asus Router Goes Offline Randomly

I have a high end asus router and a Rogers Hitron modem (in bridge mode). My asus every few nights will randomly go down (wired and wireless). Only way to get the router back up and running is to unplug the Hitron and router.Any suggestions on what t...

Klempford by I plan to stick around
  • 2471 Views
  • 21 replies
  • 0 likes

Resolved! Delete old cellphone from Rogers home network

I replaced my Samsung S9 cellphone, but it still appears as a "connected device" on my Rogers home network (Gateway modem).  Using the Ignite WiFi Hub app on my new cellphone, I tried to remove the old one from my network, but I could not find the se...

hunterpiper by I plan to stick around
  • 605 Views
  • 1 replies
  • 0 likes

Short DHCP lease from Rogers causing brief internet disconnects

Hi There,   I currently have a case escalated with @RogersHelp, but the twitter team suggested I ask here in the community if anyone else has or noticed this problem. The problem I'm having is that Rogers is issuing a DHCP lease that is only 1 hour l...

gisuck by I'm a reliable contributor
  • 3567 Views
  • 3 replies
  • 0 likes

Internet keeps dropping

We have Rogers Ignite and have 150 Mbps download / 30 Mbps upload. Before switching to Rogers Ignite (Rogers acquired Compton Communications) we very, very rarely ever lost our internet connection. Now it is happening more and more frequently, quite ...

Random Internet Disconnects/Modem Flapping

I'm not sure what to do anymore, I've been having this problem ever since I've switched over to Ignite for Internet, TV and Phone.The internet randomly disconnects and I lose TV and Phone too. Checking the modem it's the same sequence of events every...

Sall by I'm here a lot
  • 1648 Views
  • 10 replies
  • 0 likes

Cancellation Fee for Home Internet

Please stop cheating !!!!   I enrolled through rogers home internet 10 months ago and now they have asking for $500 as cancellation charges for this useless connection.    *** Edited Labels ***

TJ231 by I've been around
  • 1431 Views
  • 1 replies
  • 1 likes

Intermittent Disconnection Issue with Ignite

I've recently switched from old Rogers system to ignite. Had no issues with internet before the switch. Since switching to ignite I have intermittent disconnection issues while working. Skype calls dropping and disconnection from a VPN. Sites won't l...

Craigkatie by I've been here awhile
  • 2210 Views
  • 7 replies
  • 0 likes

Connectivity/Interruptions

Is anyone else experiencing random delays and interruptions in their connectivity for home TV and Internet?     **Added Labels**

RichUlett by I've been around
  • 982 Views
  • 5 replies
  • 0 likes

Extreme Packet Loss and Intermittent Latency Spikes

As the title suggests, my internet has recently been so slow that it is pretty much unusable. Can't load a single webpage without the connection either dropping or taking 5 minutes. I've dealt with this issue many times in the past before so I'm well...

kenzite by I've been here awhile
  • 636 Views
  • 1 replies
  • 0 likes

Resolved! Intermittent disconnects - CODA-4582U

I have been experiencing intermittent disconnects of internet service for a few minutes at a time and have replaced the CODA-4582U with no improvement. The modem is is bridged mode and after reading some of the other posts I believe there may be a si...

OttawaDave1 by I've been here awhile
  • 74113 Views
  • 238 replies
  • 0 likes
Labels