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slow speed after area outage

We had a area outage yesterday and it took some time before the service was restored.   This morning the connection seems to lag on all wired/wireless devices.   looking at the modem signals, I see that I only have 2 downstream channels listed: Index...

Alex4161 by I'm a senior contributor
  • 2144 Views
  • 4 replies
  • 0 likes

Spamhaus says IP and Domain Registration Blocked

This has been an on-going issue when I'm on Wifi for the past few weeks.  Sometimes I'm able to send/receive emails on Outlook and Apple Mail and other times, I am not.  I have tried restarting my router, changed passwords, etc...I only found out TOD...

writergal by I plan to stick around
  • 1576 Views
  • 3 replies
  • 0 likes

Resolved! WAN dropping for 1 minute each day

Long ago I had intermittent connection issues with Rogers. My old thread is here:   https://communityforums.rogers.com/t5/Internet/Internet-goes-down-for-5-minutes-once-to-twice-a-day/m-p/379125#M38504   Since then I moved, and for almost 2 years I'v...

automaton by I plan to stick around
  • 6762 Views
  • 28 replies
  • 0 likes

Connectivity to Dazn

When watching Dazn the game freezes and starts. As the game continues it gets much worse as in freezing every 10 seconds,     ***Added Labels***

bswinkler by I've been around
  • 1802 Views
  • 3 replies
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Rogers Ignite - Internet and TV losing connection several times per day

I switched over to Ignite many months ago and have the Rogers 500u plan. I have my main computers (2) connected by ethernet and other devices (laptops etc) via WiFi  including many smart home bulbs and hubs etc. When I set up the system I checked the...

DrMike by I'm a trusted contributor
  • 6360 Views
  • 37 replies
  • 0 likes

Internet and Wifi Disconnecting Daily

Hello, need assistance with an on going issue since Rogers Ignite was installed over a year ago. Internet, phone and TV are all using the Ignite service, and I am experience daily drops in Wifi. When Wifi disconnects, it will last about 5 minutes, TV...

RRwest by I've been around
  • 6676 Views
  • 27 replies
  • 1 likes

XB7 - IoT Devices Connection Issues

I hope someone can help me here...   I switch my old rocket modem to this new Ignite Wifi Gateway (2nd Gen) XB7 (White) Modem.  I've set up my Wifi SSID name the same, and wifi passowrd the same, hoping every devices can be smoothly connected to the ...

liangvic by I've been here awhile
  • 5319 Views
  • 17 replies
  • 1 likes

Question About Modem Relocation

Coax cable move question. The Rogers cable feed that comes into my house is in the basement. My house is tall so my wifi signal drops substantially on the upper floor. I’d like to have the modem on the main floor 2 stories higher. The supply feed cab...

NW2 by I've been here awhile
  • 12695 Views
  • 14 replies
  • 0 likes

Internet is down...Is my modem the issue?

All I get is a orange off and on when I know it is suppose to be green. I have tried unplugging it and plugging it in but it does not work, either that or my internet is turned off. What to do?     **Labels Added**

iPhone Won't Connect To Ignite WiFi

Some devices wont connect to wifi.Our tv, Google mini and a cell phone connect easily, but our iPhone won't connect. It sees the network and the password is inputed correctly but it still says it's unable to join. Please help     **Labels Added**

Bancroft30 by I've been around
  • 1924 Views
  • 1 replies
  • 0 likes

Ignite WiFi Modem - Flashing Orange Light

Hi I got my ignite modem this morning and was trying to set it up but the light just kept flashing orange it didn’t change to white like it said it would, when i contacted customer support they said the order hadn’t been marked as delivered is there ...

Resolved! Too many devices - adding an additional router?

Hey guys,   So I've started facing momentarily slowdowns on browsing, WiFi connection drop/reconnection cycles in various parts of the house, Alexa taking it's own time to reply, etc.    Naturally, when I called Rogers, they said your Hitron CGN3 is ...

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Yourname by I plan to stick around
  • 30316 Views
  • 19 replies
  • 0 likes

Ignite XB7 Gateway Dropping Connection.

I just had the Ignite XB7 installed with the 1Gb service. Tech ran all new lines right from the pole to the gateway.  No splitters just a straight run. One would think I would be getting good service but the internet connection is dropping constantly...

rnormore by I've been here awhile
  • 3419 Views
  • 11 replies
  • 0 likes

XB7 Gateway Modem and "Bad Gateway Error" only on My MacBook Pro

I recently installed Rogers Ignite Internet with the XB7 Gateway.   All of my PC computers (three) have no problems; however, not so with my MacBook Pro.  It connects fine to the Wifi and I am getting a very strong signal 200+ mbps.  However, browsin...

tmb5 by I'm here a lot
  • 2761 Views
  • 15 replies
  • 0 likes

Wifi Connection Stopped Completely

Hi, im in waterloo my wifi connection stopped suddenly and im not able to work ... in the line waiting for the call center to answer my call for 59 mins now! Rogers customer service is really bad!     ***Edited Labels***

Question about Coax wiring of newly bought home

Hello! I recently purchased a house after a life of living in apartments :).   I have a question about the wiring of the house. IT seems that the Rogers coax line comes in through the basement. That basement is also on the other side of the house fro...

Qubit by I plan to stick around
  • 6940 Views
  • 11 replies
  • 0 likes

Streaming (Netflix, YouTube, Prime, Sirius XM Music) won't load

A few weeks ago, while listening to Sirius XM, it simply stopped with a message "internet cannot be verified".  Since then, Sirius, Netflix, Prime, YouTube all take so long to "buffer", it times out with a message "no internet connection" though when...

PJMB by I've been here awhile
  • 1531 Views
  • 4 replies
  • 0 likes
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