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Can’t Detect WiFi Network on a Dell Laptop

NEED SUPPORT FOR DETECTION WI-FI NETWORK.  I can scan for many available Wi-Fi connections nearby, but not that at my house. Vice versa, my network appears on all other devices and works properly. Some details about my laptop: Dell Vostro purchased i...

PHAM8899 by I've been around
  • 1496 Views
  • 2 replies
  • 0 likes

No internet

How com there no internet on my laptop when the phone's okay and then check the sitting on the laptop and everything's on   *Added Labels*

F1B2S333 by I've been around
  • 444 Views
  • 2 replies
  • 1 likes

In Search of Router

Hey all! I’m looking to expand into my own router as I’m trying to solve an issue with the team & this is one of the suggestions that I want to try. I haven’t looked for a router in probably close to 10+ years and would love to know what would be the...

Joel13 by I plan to stick around
  • 1600 Views
  • 9 replies
  • 3 likes

Resolved! How to Access DHCP Settings

Interesting issue I'm having.  My wireless devices are on one IP block: 192.168.0.x whereas my wired devices are on block 172.16.12.x and of course they can't communicate.  The only DHCP I have is my Rogers Ignite device.  Signing in as admin I can't...

AwesomeRob by I've been here awhile
  • 954 Views
  • 1 replies
  • 0 likes

Devices not showing up

My modem - router does not show any devices connected when I know there is.have tried resetting all devices ?     **Labels Added**

Wees by I'm here a lot
  • 810 Views
  • 3 replies
  • 1 likes

Connecting Ignite WiFi Pods via Ethernet

Can I connect Rogers Ignite Pods to the Modem via Ethernet to improve connection speed?   The tech who installed my Ignite originally told me if I ran ethernet between the modem and the pods, then any devices connected wirelessly to the pod would hav...

2.4 switch to 5g

I have a tablet connected by 2.4g, but some things streaming from my tablet is choppy, would switching to the 5g help with the choppiness?If so how would I go about changing it? Some apps require the 2.4 such as my security camera so I don't want to ...

gordow by I plan to stick around
  • 862 Views
  • 3 replies
  • 0 likes

Resolved! Change default IP address

Hello I’m moving from bell to Roger’sI have dozens of smart home devices under 192.168.2.1… instead of resetting them.. I’d like to just change the default IP address to be the same as what I had on Bell.. and hopefully all devices would connect .. I...

mzn by I've been here awhile
  • 3182 Views
  • 1 replies
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5GHz network goes down on XB7

Hi everyone, I upgraded to Ignite 2 weeks ago and have been using the XB7 in normal configuration with a single SSID for both 2.4 and 5 GHz networks. I've been popping into 10.0.0.1 periodically to check on my devices to see what's connected to which...

Hwaiting by I plan to stick around
  • 1059 Views
  • 4 replies
  • 0 likes

How to Prepare for a Modem Upgrade (XB6 to XB7)

I am preparing for a Rogers tech to come tomorrow to swap my XB6 with an XB7 to better meet my 1.5 GB Ignite Plan. My questions relate to what happens to all my connections and existing settings once the new modem is activated.   I will w...

DrMike by I'm a trusted contributor
  • 1766 Views
  • 8 replies
  • 0 likes

Ignite internet modern block my devices

Very strange thing happened with my ignite internet. My few devices can't connect to internet during runtime. I changed DNS settings then works. I restarted modem, more devices can't connect to internet. I don't know why?   **Labels Added**    

BobbyON by I've been here awhile
  • 443 Views
  • 1 replies
  • 0 likes

Resolved! Delete old cellphone from Rogers home network

I replaced my Samsung S9 cellphone, but it still appears as a "connected device" on my Rogers home network (Gateway modem).  Using the Ignite WiFi Hub app on my new cellphone, I tried to remove the old one from my network, but I could not find the se...

hunterpiper by I plan to stick around
  • 556 Views
  • 1 replies
  • 0 likes

Wifi Connectivity Issues

Our Ignite Wifi has and continues to be horrible. Everyday I’m having to resort to rebooting the modem, rebooting all the connected devices and hope for the best. It was really good for a long time and very reliable but now it’s horrible. Dialup woul...

tdm_55 by I've been around
  • 353 Views
  • 1 replies
  • 0 likes

Unable to see wifi name

Hi All, Got a new wifi connection, installed modem and able to connect to mobile and TV. However, windows 10 PC is not able to detect and show new wifi name. Verified that all drivers are updated, rebooted PC, rebooted modem, did network reset.   Any...

ManasaM by I've been around
  • 482 Views
  • 1 replies
  • 0 likes

Having Issues Connecting TVs & Printer to Internet

Hi,I'm having an issue with connecting to the internet on my TVs and printer. When I try to connect to the internet on my TV it does one of three things 1) connects and works for awhile, then eventually disconnects while watching 2) connects while I'...

Llj03 by I've been around
  • 716 Views
  • 2 replies
  • 1 likes
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