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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
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  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30084 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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  • 4 replies
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Rogers can’t cancel my Spotify add-on?

So I’ve called into Rogers twice to cancel my Spotify add-on, and they aren’t able to remove it from my account, forcing me to pay $10/month.In the meantime, my significant other upgraded to Spotify family for a discount. But now we’re stuck paying m...

Yandl by I've Been Around
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Is Texture available through Rogers anymore

Is Texture available through Rogers anymore? I just wasted about 20 minutes on with a Rogers chat operator. This morning I was reading magazines through Texture. This evening the app is saying I need to subscribe. I have previously received Texture t...

dalziel66 by I Plan to Stick Around
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Resolved! Spotify free 2 year period ending

My 2 years of free Spotify is coming to an end next week, if I keep those on the account (currently 2 wireless lines registered with Spotify access) will each account be charged $10/mo? If so I will likely just cancel it and move to the $15 family pl...

davej13 by I Plan to Stick Around
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Resolved! How do I enable multiple users with the Texture Package?

Under the share everything plan, where we've have two lines, there is a Spotify Premium Subscription for each line. Is it possible to enable the same setup for Texture, so each line can have their own personalised Texture experience versus each line ...

johnfh by I've Been Here Awhile
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replacing Shomi with Spotify

I heard that Rogers has offered Spotify as a replacement for Shomi to those whose packages included free Shomi. How do I go about getting this offer? *Edited Labels*

mcouture by I've Been Around
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Cancelling a spotify subscription

As part of my share everything plan, I was given a 2 year trial to spotify premium. Myrogers says that this trial will last until sept 2017 but before then I want to now how I would go about cancelling the subscription so that I am not charged extra....

hleung123 by I've Been Around
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  • 54 replies
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Resolved! Can you get Spotify on your PC or Mac?

I have just begun my Spotify experience and had no problem up the account on my phone. But I was unable to download a Spotify app from the iTunes app store on my iMac. I often listen to music sitting at my desk and thought that Spotify would be perfe...

Yaronsue by I've Been Here Awhile
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Resolved! Spotify Premium not showing up in Spotify account

I have three Spotify Premium subscriptions through Rogers' Share Everything+ Plan, but one of them is not sync'ed with Spotify, even though it says that it is on the Rogers account page. The one that is not sync'ed used to be a paid subscription. We ...

Luca17 by I've Been Here Awhile
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Resolved! Forgotten Spotify Login

I changed telephones and now do not remember any log in for Spotify. I don't remember the password or the email address associated with the account. How do I fix this? ***Edited Labels***

Gmacwhite by I've Been Around
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Resolved! Cancelling a spotify subscription then signing back in

Hi, I recently had to change my Share Everything Plan to a different account number. I'm trying to re-register my spotify accounts. The directions here: https://support.spotify.com/us/article/how-to-cancel-subscription/plain mention this process Go t...

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Spotify Unavailable - Please try again later

Hello, I have 3 lines with my Rogers account. One of my line works perfectly with Spotify and my two other lines I have received this error message for 1 month now. I can't link them to the spotify account. Help please. Thanks ***Edited Lables***

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francislm9 by I've Been Here Awhile
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Resolved! Comment changer le compte Spotify ?

J'ai accès à Spotify inclus dans partagé tout+ , sauf que lorsque j'ai enregistré mes téléphones j'ai utilisé le même code d'utilisateur Spotify.. Et on ne se rend compte que c'est un erreur à ne pas faire une fois qu'il est trop tard. IL FAUT ABSOLU...

regg001 by I've Been Here Awhile
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Compte Spotify Existant

mon compte spotify lorsque je me suis inscrit au premium présentement votre employe que j ai appeler m avais dit qu il serai gratuit pendant 24 mois et il mon fait payer 12.99$ avec mon itune

pierrerh by I've Been Around
  • 6154 Views
  • 12 replies
  • 0 likes
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