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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Upgraded Internet Package and Smart Home doesn't work

Hello, We updated our Internet package today to the 250 unlimited package so we received a new modem, the Hitron CGN3ACSMR. Wireless and speeds work great. We also have the Smart Home Monitoring system and before we upgraded, we had the SMC modem. It...

Tager by I've Been Here Awhile
  • 5 replies

Resolved! Speed question

OK, so I have the extreme plus unlimited with the SMCD3GN modem, would I benefit if I upgrade to the Hybrid 60 and the advanced modem ? I am also using an Asus RT-N66U for wireless. Thanks for any advice. ***edited labels***

carlb by I Plan to Stick Around
  • 2 replies

Chromecast - SMC3DGN

I am having some trouble connecting my Chromecast to Rogers SMC3DGN router/modem. Has anyone had any luck connecting to the chromecast or should i start looking for a third party router? ***edited labels***

jsonx by I've Been Here Awhile
  • 2 replies

Resolved! Letting a second router through the SMCD3GN

I currently have an SMCD3GN router through Rogers. I am connecting a Cisco 891 to it, using the SMC as the external WAN. For examples sake, let's say the internal IP on my SMC is The 891 has an IP connected to the network...

Corbeau by I Plan to Stick Around
  • 21 replies

SMC Networks Modem/Router

I am having difficulty connecting a SmartTv to the Rogers SMC router/modem. The TV connects to the wireless but not to the internet. I have been able to connect the TV to my iPhone in personal hotspot mode, so I don't think it's the TV. I've tried tu...

barold by I'm Here A Lot
  • 5 replies

Resolved! Please help... I'm having a range problem with my SMC D3GN...

First off, I am not very tech savvy so any help you give me is wonderful. I did buy a range extender but like many posters was unable to connect with the SMC and after exhausting D-Links support returned it to them. At the Rogers store, they tell me ...

Resolved! SMC D3GN Update

Does anyone know of a firmware update, looking to safly flash the cable modem. ***edited labels***

Pure_Mature by I Plan to Stick Around
  • 2 replies

Internet disconnects while gaming/skype?

Hey everyone so basically my internet has been having this issue for months now. Whenever i play online games and have skype running at the same time( in a skype call with friends) my ping skyrockets and eventually my internet diconnects. This may ha...

Armochamp by I've Been Here Awhile
  • 4 replies

Resolved! Can my router cause my phone to drop wifi connection?

I have the SMCD3GN. I have never noticed any major issues with it. I did go through a small period of time where it would reboot often but that's about it. I think I've only reboot it manually about 10 times or less over the last 3 yrs. Anyway, my is...

lundon44 by I Plan to Stick Around
  • 6 replies

Who else makes 24x8 cable modems/gateways

When I googe "24x8 cable modem" the bulk of the hits are for Hitron so it looks like they have a big lead in this market. There is a story about the SMC Veloxite D3G2408W from CES a couple of weeks ago. There is a link which mentions that some of Cis...

wayner92 by I'm a Reliable Contributor
  • 11 replies

Lost Sync on SMC modem/router ... Failing the "Registration" step?

Hey guys. Lost sync on my modem last night, still off today. I've already called and booked a tech, but he won't be out until Saturday and, y'know... INTERNET! I was curious... I used to do tech support for Rogers, but it was over a decade ago, so I'...

tigeraid by I Plan to Stick Around
  • 7 replies

Internet disconnects. Weird issue?

So my internet keeps disconnecting every hour. Sometimes it will resolve itself, other times I would have to restart my computer( if that didn't work I would have to disconnect the router and reconnect but that would only be a temporary fix). I curre...

Armochamp by I've Been Here Awhile
  • 5 replies

Resolved! SCP fails with Rogers modem

I have recently installed Rogers Hi-Speed internet and a Cisco DPC3825. Since this switch from BELL DSL to Rogers I have been unable to download weekly backups from my off-site linux server using the SCP protocol. I get an error "Corrupted MAC on inp...

jimlongo by I'm Here A Lot
  • 10 replies

Resolved! Can't get in SMC8014WG router

I've been trying for days to get into my SMC8014WG router, I've tried every username and password 'cusadmin' and 'password' and other combinations but its not letting me enter and I've even reseted it a couple of times but I can't get in I NEED HELP ...

adamsclauds by I've Been Here Awhile
  • 3 replies

New router doesnt help(SMC)

I have an SMC-D3GN modem from Rogers that my family bought from them. We've had consistent problems with it. mainly the wifi. The distance that the connection goes is awful. Like, the box is on one said of my house and just down the hall I get 1 bar ...

Resolved! SMC 3DGN in Bridge Mode - Problems with router

Hey guys, So I was having problems with my previous setup with the SMC 3DGN and my Linksys WRT400N so I decided to put the SMC into bridge mode using advice I found here. Everything seemed to work great. However, after a couple days I started getting...

Upload/packet wireless?

Hey guys I know I've made a post before about my situation. I've played around with settings and came to the conclusion its rogers end or a node somewhere failing. I don't pay a tech to tell me it's my end. I live in the basement and the SMC-RRR rout...

brad102 by I Plan to Stick Around
  • 1 replies

high packet loss in Old Ottawa East

Last night my packet loss was so high I couldn't even post here. Today, the packet loss is low enough that I can post, but still pretty poor. This my pinging the default gateway this morning and afternoon" PING ( 56(84) byte...

gweg by I Plan to Stick Around
  • 4 replies