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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Post-Shomi premium offerings

i signed up for a new contract in April 2016. As part of this, i received Shomi for free for 2 years. However, as we all know, Shomi was no more as of November 2016. Rogers therefore owes me an additional 17 months of premium content. In December, i ...

spaniard29 by I've Been Around
  • 2 replies

Resolved! Shomi Cancelled _ Where's The Free Netflix Offer?

A letter was sent to me several weeks ago pointing out that due to the cancellation of Shomi I would receive a free 6-month Netflix membership. What's happened? No further communication has been received. *Edited Labels*

pmcsplaza by I'm a Trusted Contributor
  • 51 replies

Cannot play any rogers on demand TV shows or movies

For about a week now SHOMI and Rogers on demand takes forever to load any shows then it will display titles but not play any. I have powered off and on the netbox to no avail. ***Edited Labels***

topendz by I've Been Around
  • 3 replies

Resolved! No more NHL/Shomi free in the Ignite plans

Well, it appears that Rogers has done it again. None of the Ignite Internet plans include NHL GameCenter Live or Shomi anymore. How nice of them! ***edited labels***

Navigator update - Shomi and on-demand not working

My receiver is the 8642hd (a rental). Like others, all my recordings were deleted during the update and I'm missing the settings menu so I can't turn off parental controls. This problem is different and that is the reson for the new thread. When I tr...

lem1 by I Plan to Stick Around
  • 27 replies

Resolved! internet package

I recently spoke to Rogers representatives about ignite 100u package and i had some questions regarding the shomi and rogers gamecentre that is included in the ignite 100u package. Unfortunately no one could give me a sure answer. These were my quest...

alis by I'm Here A Lot
  • 1 replies

Season 3 Vikings Disappeared

I cannot find Season 3 or 4 of Vikings. It has disappeared from History. I can find 1&2 on Shomi. Does anyone know where to find Vikings Season 3? ***Edited Labels***

Byrnsie by I've Been Around
  • 7 replies

Current season "Revenge"

Seasons 1,2 & 3 of Revenge are available via shomi, but where can I find the current season 4 episodes on the rogers cable channels? I can only find the last on aired; I believe it is 10 .... Help. Please and thank you ***Edited labels***

m_t by I've Been Here Awhile
  • 6 replies

Shomi Playback Error Code: vpm-045

can anyone help. ordered shomi and cant seem to watch movies i thought i could watch them on computer but do i need to have them hooked up to tv? and if not why would i not be able to watch movies> i get an error code vpm-045 thanks ***edited labels*...