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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29502 Views
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Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 113907 Views
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

How is NHL live the same price as last season?

We are looking at a significantly fewer games this season (around 2/3), with more blackouts for Canadian teams (I am lucky to only have to navigate two blackouts a season, this year will be about 5). How does Rogers justify charging the same price fo...

micredable by I Plan to Stick Around
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Resolved! Switch Share Everything Plan to Prepaid

I have a share everything plan (Smart Tab with 2 lines). Can I switch both lines to prepaid and keep both numbers? ***Edited Labels***

Dxbyyc by I've Been Here Awhile
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Invalid SIM on working phone?

I was trying to change the SIM on one of our phones, and went through the online process, but once I hit submit I get an error that the CURRENT SIM is invalid? The current SIM seems to work just fine, and I've checked/re-entered the number a million ...

unityco by I've Been Here Awhile
  • 3063 Views
  • 3 replies
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Billing - Interesting lack of disclosure by Rogers

Hi Reader, Fyi - I was just billed $160 for less than one month unlimited internet usage package billing from Rogers. There goes my weekend and literally I do not have patience to deal with long waits on customer services. I think CRTC will be the be...

GSAL by I've Been Here Awhile
  • 1657 Views
  • 4 replies
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Blacklisted Address? Help!

Hello, I purchased a home in August. The previous person living in the home was a tenant that had Rogers. He apparently didn't pay his bill nor did he leave his equipment behind. While I was moving in July a Rogers guy came to the door and asked if h...

L1nx30 by I'm Here A Lot
  • 2529 Views
  • 15 replies
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Moving to new appartment with Rogers included in the rent.

Hi. In a few months I will be moving to a new appartment where Rogers is included in the rent. Now presently I have TV, Phone, Internet as a bundle. The TV and Home Phone are at basic level. But the internet is 30down 5up. Will I beable to retain the...

Helios1 by I've Been Here Awhile
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Resolved! Cancelling a spotify subscription then signing back in

Hi, I recently had to change my Share Everything Plan to a different account number. I'm trying to re-register my spotify accounts. The directions here: https://support.spotify.com/us/article/how-to-cancel-subscription/plain mention this process Go t...

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