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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Can't find any multiplayer games online.

I've recently switched to Rogers, and ever since then I haven't been able to find any VS/HUT games at all in NHL 17. EASHL works fine, as does drop in. I'm connected through wired, and I've opened ports, tried setting a DMZ, and just can't seem to fi...

cupquakez by I Plan to Stick Around
  • 22 replies

CGN3 Madden 16 PS4 Issue

Me and a friend are having an issue with Madden 16 and I think its because we both have the cgn3 modem.Basically we can't play against each other online, tried calling ea and they said its an isp issue. My ps4 is Nat 2 and I'm told it needs to be Nat...

Habsfan1988 by I've Been Here Awhile
  • 5 replies

Resolved! Hitron CGN3ROG - can't forward port 8080

I have a Hitron CGN3ROG, software version I am trying to set up port forwarding to my PS3. Everything seems to work except for port 8080, which is allocated by Rogers for administration use. Port 8080 seems to be used by a number of (signifi...

gfolkard by I've Been Around
  • 1 replies

hitron rocket modem connectivity issue with Xbox one live

I upgraded to the 100mbps ignite package and installed the new rocket modem. I have an Xbox one that is wired to the network and every time I go online on Xbox one games I lose connectivity to the server after 10 minutes or so...consistently. I never...

dg1010 by I've Been Around
  • 2 replies

Hitron CGN3 Firewall functionality

I am confused by the Firewall function of my CGN3 router. Look at the screen shot: I thought the Firewall functionality is about restricting LAN-to-WAN traffic since the router in "GATEWAY" mode automatically...

gugu7 by I've Been Here Awhile
  • 1 replies

Resolved! UDP port open for VPN using Hitron CGN3

I need to access a VPN through UDP port 49000. The VPN support believe my issue in not being able to get through is that I need to open up access to UDP port 49000. I can get through on another VPN group to the same firm, but it uses UDP 10001. I tri...

IllAdvised by I Plan to Stick Around
  • 5 replies

Rogers Modem NAT problems / gaming ?

Dear Rogers Community Members, I have tried many modem option with different speed upgrades to eliminate my ongoing issues with Rogers Internet connection lags during playing games. As far as i know Rogers well known for LAGS in gaming. I dont believ...

oparlaoz by I'm Here A Lot
  • 72 replies

Hitron CGN2-ROG Open Port for VPN

I tried to open port 47 for VPN PPTP. It shows on the opened list, but if I check it with port scan tool, it actually doesn't open, and VPN using this port doesn't work as well. Anyone has experience how to make sure this port 47 can be opened proper...

dongkl by I've Been Here Awhile
  • 9 replies

Resolved! Rogers CGN3ROG - Configuration / Port Blocking / Synology Server

My cable modem died last month, so I upgraded to Rogers "top-end" cable modem - CGN3ROG - what a terrible experience. I'm now on my 3rd replacement in a month as diagnosed by Rogers tech support as "hardware issues". Anyway, a persistent issue I'm co...

bcharters by I Plan to Stick Around
  • 3 replies

Resolved! CGN3 and Nest

Anyone know how I get the CGN3 to let me Nest Thermostat past it? I have all the port forwarding setup, but it's not letting it out. Anyone able to get it working with out paying the Rogers TechXperts for it? ***edited labels***

DaveB74 by I'm Here A Lot
  • 17 replies

Installing security camera system with internet access need help

Hello: I am using Rogers internet at home with Rogers Wi-Fi Modem no switch installed. Now, I am trying to install a security camera system NVR to this Rogers modem via network cable. I have the following questions. 1. How to open port 80 for outside...

larry1 by I've Been Here Awhile
  • 2 replies

Resolved! Port issues

I am trying to sort out my SIP issues on my phone system and have found out that my port 5060 appears to be blocked. CGN2 setup as Residential Gateway UPnP is off Test site (Sheilds Up) When... Firewall is turned...

putting open nat connectoin for both xbox 360 and xbox one.

This router is the most complacted rotour i ever had to use. first it doesn't allow me to use the same name more then once secound it doesn't allow me to log into the same ip address using both systems. Both ports are the same for both systems. 88 UD...

Deltax5 by I Plan to Stick Around
  • 15 replies

Resolved! Hitron CGN3 Port Forwarding

Hi everyone, I got a brand new Hitron CGN3 modem from Rogers yesterday and I have been trying to set up port forwarding. First off, please tell me if anyone has every done it successfully. I have a feeling that port forwarding might not be working at...

grulex by I've Been Here Awhile
  • 126 replies

Resolved! I need help with the DMZ and opening my NAT

I got a new modem/router from rogers within the last week, and when I go into the DMZ and add what i want to add into that it works fine i have no problems adding it to the DMZ. Within a day or a few hours i would say the NAT goes from Open back to m...