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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Promo Pricing on Standalone Internet

Feels like Rogers cheated me. I really don't know if this is the right page to vent out my anger.. but here goes.. I have made attempts to get in touch with Rogers but have not succeeded. I am not happy with the service Rogers is providing me. i know...

hnitalia by I've Been Around
  • 5 replies

Customer Service Issue With Price Plan Change

I am EXTREMELY DISAPPOINTED by Rogers customer service. I called Rogers a few times a week ago looking for a new phone plan with data. The agents all offered me the same phone plan which was not available online. I told the agents that I would think ...

celialiang by I've Been Around
  • 5 replies

Resolved! Add MLB

I want to add MLB to my package       ***Edited Labels***

Resolved! No More Shared Data Plans...?

We just came off of a 2 year shared data plan. My wife has a phone, I have a phone. We share the data, 6GB. We were paying for the phones over those 2 years. Now, after 2 years, they're paid off. However, Rogers thinks that it's an awesome idea to ke...

Misled by Rogers rep and grandfathered plan mistakenly removed!!

I called Rogers this morning to inquire about getting a new cell phone. I have a "grandfathered package" (5 GB Loyalty Wireless Plan for 57.00 before taxes). Because I'm not eligible for an upgrade, I have to pay outright for the new cell I want, a S...

Mia6 by I've Been Here Awhile
  • 2 replies

Resolved! Edge tab plan query

I purchased a s10 plus on a edge40 tab with 50gb data.Can I later switch to 10 or 20 Gb?Or get the 20 dollars is calling included plan in the future? While on contract? *Added Labels*

parthvipin by I've Been Around
  • 4 replies

Resolved! Share Everything plans gone?

Hello, I am currently on a share everything plan with 3 lines. The contract on the second line is up and I need to get a new phone for that line. Is it still possible to get a phone upgrade on the share everything plan or would I need to switch to a ...

Resolved! Office of President Closed my Case without Calling me

Contacted retention as wife and I received very generous offer through our employer for new phone with a similar plan for slightly ($15) more per month per line. Wanted to see if there was anything that Rogers could do as I have been with them for qu...

Asdhhfdd by I've Been Around
  • 2 replies

Resolved! New Services

Hello,After requesting my account be cancelled, my services stopped working on June 12th. On June 13th, I received an email where you illegally billed me for new services without my consent. How do I have these services reversed? ***Added Labels***

Resolved! Account access

In January, your CSRs granted access to a male to an account with an obvious female name. He then proceeded to downgrade my plan, change the address and then order himself a thousand dollar phone. Four months later, multiple chats/phone calls still h...

jeztash by I've Been Around
  • 1 replies

Resolved! How do I cancel my smart tab plan?

So I've the 50 dollar a month smart tab talk/text/500mb plan with the 10 dollar 1GB data add-on with Rogers, 75 a month (after taxes and fees) for a whopping 1.5GB of data, 1000 call minutes and unlimited texts. Thing is, I upgraded my phone last Aug...

Customer loyalty but Rogers loyalty?

Hello, I would like to first start this off first by saying that I have been a Rogers Wireless customer since 2002'ish and have never jumped ship, despite the questionable service I have received in the past. Every time I have to deal with addressing...

Josh_ by I'm Here A Lot
  • 87 replies

Resolved! LTE stopped working after price plan change

Yesterday I moved from a Share Everything plan with 2 lines to two separate plans using a corporate rate. On one of the lines, LTE then stopped working and no amount of restarting data services and the phone will change that. Any ideas how to resolve...

sf1983 by I've Been Around
  • 1 replies

Resolved! Being Overcharged For Internet Service

Hi. I am being charged $80.99/month for Rogers Ignite30 with 125GB data cap and a modem from 2011. I can live with that data cap for now and manage with the modem with the help of an extender, but the price I'm paying for this is unacceptable. Anyone...

unun4848 by I Plan to Stick Around
  • 1 replies

Is this how Rogers' subcontractors package phones?

After having a less than satisfactory experience with Retentions/Customer Relations, I decide to do a hardware upgrade online on Boxing Day without any Rogers staff interventions. I decided to go with a Samsung Note 9, valued at $1,200 which I will b...

peterg2 by I Plan to Stick Around
  • 9 replies

Resolved! Upgrading multiple lines via Self-Serve

Hi, I currently have 2 wireless lines on a Premium tab. The main line has a device balance and the 2nd line is currently on no-term. I want to upgrade both lines to Ultra and get new hardware. However, I'm not sure how I go about doing both online at...

rizzo1 by I've Been Here Awhile
  • 5 replies

Resolved! Hardware Upgrade - Shipping & Plan Change - In a strange situation.

My current phone is Blackberry Z10 which I got back in 2013. Well, the year is 2018 and I figured I'd finally upgrade. So, after browsing the store, I decided on Samsung A8. I was on a basic talk & text plan at 25 CAD per month and upgraded the plan ...

Dean1980 by I've Been Here Awhile
  • 6 replies

Refund for plan upgrade I had not requested

I cancelled two lines in May and later realized that Rogers switched the third remaining line to a Shared Everything plan (it was a basic talk and text line before). I contacted Rogers to revert the line to a talk and text line since I had never requ...

pinguino29 by I've Been Around
  • 3 replies