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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Adding a third TV?

We have two TVs and two cable boxes going from two of the 4 outputs on an amplifier in the basement. We want to put a third TV in the basement. Do we have to add a third cable from output 3 to a third cable box? Or, is there a way of connecting the t...

User14 by I'm a Trusted Contributor
  • 5 replies

Cable TV Reception Issues - How to Fix?

My TV in the upstairs of my house gets very poor reception and signal quality. Some of the basic channels i receive on other tv's in my house i can't even get upstairs. I suspect this is do to quality of the coax from the basement where the cable ent...

ronwfuller by I've Been Around
  • 1 replies

Resolved! Installation of Home Phone Service without using existing jacks

Hello, I have Rogers internet and cable TV. I am thinking of adding the home phone service as well. I live in a condo and would like to have the phone modem installed in my unit without touching the existing phone jacks structure. My plan is to simpl...

lem1 by I Plan to Stick Around
  • 1 replies

Resolved! extra TV outlet

i was wondering if anyone knows if it is possible to have an extra TV outlet added that would be apprx 150feet from the house..can rogers run a cable from my in house splitter to an outside building that is apprx 150 feet away :-)...if this is possib...

hiho by I Plan to Stick Around
  • 6 replies

How to split cable for addtional service

Hello all, Can't seem to locate answer to this question in the forum. Here goes; Have Internet and Home Phone with Rogers. Added TV recently. Since all was already wired, I advised Rogers I did not need tech to come out and install. I went to hook up...

Rogers home phone service

I switched from Bell to Rogers last weekend June 4. I noticed a definite deteriation of sound quality. My friends on the other end does not notice any thing different, but at my end, I hear a lot of hissing sound or white noise that is quite annoying...

ny0918 by I've Been Around
  • 6 replies

Resolved! Mass Confusion over Rogers DTA50

Okay..first..I have a Explorer 8300HD with Rogers running in my living room..if I buy a DTA50 box outright...can I send signals spliced from that one unit to 4 other TVs in my house..and is there a monthly charge? How much? Or how do I have TV signal...

Mikeej8 by I Plan to Stick Around
  • 5 replies

New installation

I just received phone, TV, and internet from Rogers. I had an existing threeway splitter as I had three TV's. The installer used the same splitter and one loutlet for the internet, one outlet for my two HD TV's ( used another twoway splitter), and th...

robp1956 by I've Been Here Awhile
  • 6 replies

Running coax via conduit at house

No idea where to start on this one so I thought I've give this board a try. Right now, as is typical, our coax feed comes from the pole to our electrical mast, comes down along it, ziptied but exposed, and finally runs into the grey box. For security...

BFlow by I Plan to Stick Around
  • 1 replies

Resolved! Digital Adapter Missing Channels

Good morning, I'm on phone call #6 trying to sort this out, and would appreciate some help if anyone else has been through this. I have a digital adapter, and I originally received channels #1-70ish while on VIP. I recently switched to Extra Plus, an...

mednorth by I'm Here A Lot
  • 46 replies

Resolved! Wi-Fi modem causing issues with home phone

On Wednesday Rogers came in to set up a new wi-fi modem to my desk computer and now my rogers home phone is making a pulsating noise on it. Can hear it through the dial tone and when speaking to someone. People on the other end cannot hear it. Very l...

ladybird by I've Been Here Awhile
  • 4 replies

Moving cable outlet

Hello, I want to move the current cable outlet to a different location (without having to use yards of cable cord). Is there a way that I can move it from it's current location to another location - how much will Roger's charge me for this? ***Edited...

Jenny414 by I Plan to Stick Around
  • 27 replies

Digital adapter malfunctioning

I have 7 free Rogers digital adapters in my home, one for each TV set and I've had to have three exchanged and have two more that are acting up..the screen goes snowy...turning itself off for a few seconds, then coming back on. It will do this quite ...

splitting cable

I have a few cable outlets throughout my house. I would like to take the cable that runs specifically to my family room and connects to my Nextbox PVR and split this to add on a modem/router. Is this possible? What type of splitter can I use? Do I ne...

Disappointed with installation of basic cable/high speed internet.

I had just recently had my basic cable and high speed internet hooked up this last Friday. I was very excited to have everything hooked up due to the fact that I had just recently moved into a new apartment with my fiancé and two kids. I had in visio...

Eddy-ong by I've Been Around
  • 3 replies

Resolved! Rewiring inside home services?

I'm internet only. I need to get some cabling moved due to renovations. Not much, just relocating a portion of the run. Is this service available, what's a typical wait time, and does it cost? Thanks. ***Edited Labels***

gt40mk2 by I Plan to Stick Around
  • 1 replies

Resolved! Digital Adapter ordering

My cable on one of the TVs that was set up by Rogers when I moved in went out and is sayign I require a digital adapter. When i tried to order one from the site it's saying I'm uneligable. i do have a cable box for my main TV but this was the extra T...

Falloutnerd by I've Been Here Awhile
  • 26 replies

Resolved! old style cable box

I have an old cable box, probably 10ish years old, can I hook it up to the kids tv downstairs? they don't need all the HD options and stuff, just looking for basic channels. And how do I accomplish that if possible? ***Edited labels***

vfmj by I've Been Here Awhile
  • 3 replies