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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Rogers Online Protection not Authorized to Run/Expired?

Today my Rogers Online Protection stopped working stating "Rogers Online Protection has expired! You are no longer protected!" and the Security Widget says that it is not authorized to run. Help? I am running Windows 10, ROP Basic. I need help ASAP! ...

chrism22 by I'm Here A Lot
  • 7 replies

Resolved! Robo call about a virus

Hi, I've just received a robo call from "Rogers" ??? about one of my computers being infected with a virus. The message indicated that my service may be suspended, and that there are more details in my email inbox. Can't find said email so I'm assumi...

Robak by I've Been Here Awhile
  • 4 replies

Resolved! External web site vs Internal Company Web site

https://bmo.taleo..... Applying on BMO website as an external candidate, I received a message which looked like a message for internal BMO staff. The job description read "This job description is in the process of being loaded into my hiring. Please ...

gmcommunity by I Plan to Stick Around
  • 8 replies

I had my computer fixed...

.... remotely and they told me my internet line is infected with a virus. What can I do? ***edited labels***

rex4967 by I've Been Here Awhile
  • 5 replies

Resolved! Banner Ads - Go Away or I Will

Buried in ads! Since yesterday morning I have been inundated with ads - they just keep popping up. Even writing this message I've been interrupted four times so far. I'reset Adblock and done whatever else I can think of . . . no luck. If anyone else ...

Knowmad by I've Been Around
  • 3 replies

Roges Online Protection on non Rogers ISP?

Hi Guys I am just wondering if the Rogers Online Protection only runs on PC's on the Rogers ISP? I had 2 Laptops stolen in a breakin last month, Police cought the guy but the laptops were gone, I just happened to check my ROP Teck Expert page on my n...

eamon by I've Been Here Awhile
  • 3 replies

Rogers Online Protection Upgrade

I received a pop up informing me to rogers online protection needed to be updated. I clicked on the update button and now I have no sound on my computer, my screen saver is set to run a photos slide show and now that will not work it just shows a bla...

JudyM by I've Been Around
  • 2 replies

The dreaded your license key has expired message

After talking to at least 8 different technical support persons from Rogers who claimed to have fixed the problem and didn't, I figured it out myself. Basic protection takes a long time to load. If you get the message it just means you have to wait l...

Cannot uninstall previous version of Rogers online protection

Hi, I had a lot of problems since I tried to download the free version of the new online protecting, Rogers TechXpert. I cannot download basic version. It wants me to remove the old version but when I say yes, I get the error message "An error (-5005...

123giro321 by I've Been Around
  • 2 replies

Rogers TechXpert

Is anyone else getting a message that they have to update their rogers online protection. If not it will be done automatically in 15 days. I tried the link to update and a box popped up that showed what I already had plus something called Rogers tech...

Resolved! Is the Cisco gateway affected by OpenSSL Heartbleed bug?

I heard from the news that Cisco and Juniper routers are also affected by the Heartbleed bug. Could someone from Rogers confirm that the routers come with your service is affected? If yes, what has Rogers done to protect our information? ***edited la...

fukeong by I've Been Around
  • 1 replies

Resolved! Anti Virus License Key expired

So Since Feb 3rd I've had issues with the new update from Rogers Anti Virus. it says License key has expired. There is a ticket open with Rogers, but I want to know if anybody else has an answer. Rogers has removed it, installed it, reinstalled it ma...

theblue12 by I'm Here A Lot
  • 22 replies

Resolved! Rogers Online Protection - weird "mandatory" update message

I got a popup that placed itself and remained in front of all windows until I closed it. Rather large-ish 3"x2" claiming that Rogers Online Protection is in need of a 'mandatory' update in order to continue using it, and if I did not update it now, i...

jand_ottawa by I Plan to Stick Around
  • 9 replies

Resolved! Rogers is a monopoly

I was using rogers internet security, but then bought a computer with windows 8, which rogers security does not support. ended up buying Norton for all the computers in my house. uninstalled rogers security, but they kept charging me for it, spent co...

Tim67 by I've Been Here Awhile
  • 4 replies

Online Protection blocking SSH?

So I've been trying to SSH into my server and I noticed that Rogers Online Protection CONSISTANTLY blocks port 22 when anything tries to use it. I've tried allowing the program, I've tried setting the firewall to allow port 22 in advanced settings, n...

marksteele by I've Been Around
  • 1 replies

Resolved! Rogers detected a BOT infection in my laptop

Good day to everyone. Yesterday, I got a phone call from Rogers that one of my laptop is currently infected by a BOT infection and they have to temporarily disconnect my internet if the problem isnt resolved by tomorrow at 12:30pm. I did 2 full scans...

erik_88 by I've Been Around
  • 4 replies

IRC Bot/Virus threat

HelloI have received a call from Rogers today informing me that one of my computers has viruses and its affecting their network. If I don't fix in 48 hours, the Internet will be shut off.What should I do other than run a virus scan?Ps. I have 6 compu...

Mrmikes by I've Been Here Awhile
  • 1 replies