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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122004 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30055 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119260 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7305 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Long Distance Plan/Rates

What is the per minute rate for USA long distance calls for the standard long distance plan ? ***Edited Labels***

Jimmyb3767 by I've Been Around
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  • 1 replies
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Changing number and port out old one

I just moved from the St. Catharines area to the Kingston area. I haven't changed my number yet. I have two questions: 1. Do calls I make to the local Kingston area get charged as long distance because I have a St. Catharines phone number? 2. If I ch...

gabeluci by I Plan to Stick Around
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Resolved! International Calling Rates

Why is it IMPOSSIBLE to locate the calling rates for calling internationally from my Cell Phone...?!? After EXTENSIVE digging, I was able to find a page where I can see the rate for the wireless HOME PHONE, but nowhere is there information for Cellul...

knotaklu by I've Been Here Awhile
  • 31540 Views
  • 7 replies
  • 0 likes

Does texting to US with unlimited texting cost money?

I'm part of a share everything plan with unlimited texting, and I was wondering if it cost money per text for sending texts to my friend in the US. I haven't been able to find anything about it anywhere else so I'm hoping this is my best bet. ***Edit...

Resolved! Wireless Voice Bonus Plans - Check when it ends!

If you have a Rogers bonus plan I just wanted to let everyone know that you should check to see when it ends and put that date in your calendar. I had a bonus plan: Unlimited National Voice Talk and Text on one of my cell phones. It lasted a year. Un...

User14 by I'm a Trusted Contributor
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Resolved! Confused: Long Distance

Can someone please explain the long distance part above. Did I go over my limit of 250 long distance minutes by 23 minutes? ***edited labels***

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ameenshake by I've Been Around
  • 1462 Views
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Roaming Scam?

Before I will label it an outright scam, let me describe our experience: we are vacationing in Europe. Since we value connectivity, we carry a laptop, an iPod Touch and an iPhone. I also have an independent European cell phone. I turned off iPhone ce...

RBloch38 by I've Been Around
  • 2015 Views
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Resolved! 2016 Wireless Home Phone versus Wireless Cell Phone

I am just curious about the 2 options: Wireless Home Phone (WHP) and Wireless Cell Phone (WCP). The Wireless Home Phone plan is only $30/month for Unlimited Canada-wide Calling. The WHP uses Rogers wireless network, so does the WCP, so I assume they ...

PCao by I Plan to Stick Around
  • 2220 Views
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Resolved! 2016 Cable Home Phone, Tracking of Long Distance Minutes

I could not find answers anywhere so I am posting here. I have Cable Home Phone with $5 add-on for 500 minutes of North America long distance. 1) Without having to call customer service, is there an easy way for me to track/see online the number of l...

PCao by I Plan to Stick Around
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Resolved! long distance warning on calls .... thing of the past?

So does this text that I got 10 minutes ago, mean I now have no way of finding out what my local calling area is till I get my bill ? I can sit at my desk currently and if I face one way it is long distance and if I face the other it's not and it cha...

barndoor by I'm a Trusted Contributor
  • 4285 Views
  • 15 replies
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Resolved! Facetime got confused with Long distance

Hi, I just received a huge long distance bill. I frequently talk to a friend overseas using facetime. By mistake I must of hit his mobile number in Latin America (the number we use to connect with Facetime). When placing this call I received no warin...

Cholo by I've Been Here Awhile
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Resolved! Group Text = MMS?

I was charged 20 bucks this month for sending US/Intl video/pictures. I have unlimited texting to the US/Int'l as part of my plan. After beating my head against the wall with chat support for over an hour, the only thing I can deduce (he would not co...

Erix by I've Been Here Awhile
  • 7578 Views
  • 10 replies
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Resolved! Long Distance Ring

Since moving to Rogers Home Phone, we noticed that we get a unique, longer ring for long distance calls. However, we've noticed that this ring is confusing our answering machine. Specifically, it thinks the long distance ring is 2 rings each time, an...

robtoe by I'm a Reliable Contributor
  • 4428 Views
  • 3 replies
  • 0 likes

Change plans if moving?

I currently live in Vancouver and I have a family plan. I am moving to Victoria in September and I wantred to know if any phone calls I make in Victoria to other people in Victoria will count as long distance since my phone is registered to the Lower...

stomanik by I've Been Around
  • 721 Views
  • 1 replies
  • 0 likes
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