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Resolved! Wireless Temporary Suspension

Can we suspend a cell phone that is not on contract and still keep the number       ***Added Labels***  

Grwiebe by I've Been Around
  • 15956 Views
  • 37 replies
  • 0 likes

Resolved! Cancel Service

Cancelling my account is impossible - am filing complaint with CRTC    I have rarely been so frustrated by a customer service experience. I went in person to return my modem and they would not accept it until I called cancellation services. Cancellat...

Resolved! Terminate Wireless Contract - Subsidy End Date?

Hi,I have taken apple mobile on 2 year contract with rogers. If i have to relocate and I want to terminate my contract, what would be the charges that I would end up paying?Thanks in advance   ***Added Labels***

Sushma by I've Been Around
  • 17036 Views
  • 11 replies
  • 0 likes

longest hold time

Whats the longest hold time that you have been on? Personally i'm at 1 hour right now since i talked to the first person and all i wanted to do was cancel a service that i've had for 5 years and not on contract. I'm kind of curious on how long it wil...

Yiptastic by I've Been Around
  • 8234 Views
  • 52 replies
  • 0 likes

Resolved! Does Rogers sell cell phone numbers to other companies

I can't remember what the fine print was when I signed up for my cell phone but did I give Rogers the right to sell my cell phone number to at least one annoying telemarketer/survery company  that is eating up my Pay as You Go balance even though I n...

bspeelz by I Plan to Stick Around
  • 7409 Views
  • 10 replies
  • 0 likes

Misled by Rogers rep and grandfathered plan mistakenly removed!!

I called Rogers this morning to inquire about getting a new cell phone. I have a "grandfathered package" (5 GB Loyalty Wireless Plan for 57.00 before taxes). Because I'm not eligible for an upgrade, I have to pay outright for the new cell I want, a S...

Mia6 by I've Been Here Awhile
  • 1048 Views
  • 2 replies
  • 0 likes

Resolved! Bill decrease after tab is paid?

Hi I'm curious to know if after my flex tab is paid and completed (i.e. my contract is finished), will my bill decrease by the amount that was going towards paying off the flex tab?   So if $18 a month was going towards my flex tab that was originall...

sheyi by I've Been Here Awhile
  • 11494 Views
  • 13 replies
  • 0 likes

Resolved! IGNITE bundles and add ons

I currently have Rogers Ignite 30 250 an dPremier Package with add ons which include International News and Fox News. I also have a bonus channel. I am considering switching to an Ignite bundle because my current promo ends the beginning of May. Does...

bg47 by I Plan to Stick Around
  • 2009 Views
  • 1 replies
  • 0 likes

Resolved! Need a Letter of Settlement for A Loan

Hello, I have an outstanding account was in collections now back with Rogers. I am trying to settle it but cannot get Rogers to send a letter of settlement.  This is required to release the funds to pay the outstanding balance.  Even if it says this ...

ninjatrout by I've Been Around
  • 1122 Views
  • 1 replies
  • 0 likes

Resolved! Amazing early cancel fee

I used small business internet service in NB from feb,2018.(85$/monthly)I moved in burlington ,ON 10days ago from NB.I have a friend who wants to transfer internet service in NB but my consultant recommand to me moving to toronto with my internet and...

royalblend by I've Been Here Awhile
  • 2417 Views
  • 4 replies
  • 0 likes

Rogers not honouring 2 GB bonus in contract!!!

So I got a 4 GB + 2 GB bonus plan with an S9 for new sign ups a couple months ago online. My first month I had 6 GB available, but in my second month I only had 4 GB. I waited until today to check my data because a prompt said that the information mi...

Resolved! Porting Rogers number to Fizz

Hello, I would like to ask if anyone tried to port Rogers number to Fizz? I have a contract with Rogers (just call and text, no phone) and I am using my own phone, so I believe I should not have any problem to port my number. However, Fizz sent me an...

ahxd005 by I've Been Around
  • 1841 Views
  • 2 replies
  • 0 likes

Employee Line Transfer - Subsidy Charged?

Hi,   I have an employee plan with Rogers. The number currently used is a number that needs to be moved out to another provider due to a family member changing jobs and requiring to keep that number. In this case, the number would have to be ported o...

mdominion23 by I've Been Here Awhile
  • 1939 Views
  • 3 replies
  • 0 likes

Cancel service while traveling abroad?

  I am an abroad student and I am now already back home. I found that is not necessary to use this phone number and all of this service in my country, so how can I cancel all the services in the next 3 months? In addition, what can I do to keep this ...

Resolved! Transfer of Responsibility

Can someone pls tell me what r the requirements to transfer wireless contract responsibility, ex. for how long the account must be active, any number of monthly bill paid etc...thanks   ***edited labels***

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