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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Hitron CGN2 verrrry slow wifi for one laptop only

Hi, I switched to Rogers 2 days ago and bundled Ignite 60 internet, home phone and Basic tv services. I am having some wifi connectivity issues my 2009 Macbook Pro. I've been reading a ton of threads in this forum but nothing quite matches my situati...

artgirl by I Plan to Stick Around
  • 27 replies

Rogers Hitron CGN2 not working in bridge mode

Hello: Recently I have signed up for Rogers Ignite 30 service. Included in that is the Hitron CGN2 modem. I have my own wi-fi router which a Cisco Valet M10 running DD-WRT firmware. I did some reading on how to setup this modem in bridge mode as it's...

Resolved! Latency Issues with Hitron CGN3

I "upgraded" my internet service almost a year ago and was told that I had to replace the Hitron CGN2 with a CGN3. Well almost a year later and I can say that it was a big mistake. I am having no end of latency issues with the CGN3. I do get the 100M...

Grod1973 by I Plan to Stick Around
  • 62 replies

Resolved! CGN2 Bridge Mode. Do I turn of uPnP as well?

Hello all, I just got a new Netgear router (N750) for dirt cheap from a friend. I'll be putting it into bridge mode tonight with my CGN2 from Rogers. My quesiton is rather straightforward. Is it ideal to also uncheck uPnP from the diaglog boxes where...

RTCanada by I've Been Here Awhile
  • 6 replies

Internet downspeed problem, can't load pages or play games.

I'm using CGN2-ROGERS Hiltron modem that is bridged to a NETGEAR router model R6050 My Internet package is Hybrid Fibre 60 & TechXpert My UPLOAD speed maintains its speed at 10-11mbps but my DOWNLOAD is changing from 1 to 70mbps and causing huge lag ...

Resolved! Rogers high speed modem versus wi-fi modem

So, I currently have the 25 GB package. It has always been more than enough for me. But just this week I became aware of a 'new' 25 GB offering called Internet 5, way cheaper than what I'm paying now for my current 25 GB plan. I currently rent a high...

keltuc by I Plan to Stick Around
  • 20 replies

constant internet connection disconnection

About evey half hour my internet is losing connection to rogers, I can still connect to the router and all devices are dissconecting. this has been happeing for about 48 hours now.Router Info Model Name CGN2-ROGSW version version 1A Locatio...

Bridge or AP?

I am currently setting up a home thetre in my basement and would like to be able to connect my various devices (PS3, Wii U, Denon receiver) wirelessly. I currently have a Rogers "Enhanced Home Gateway" in bridge mode at my panel in the basement (abou...

davej13 by I Plan to Stick Around
  • 8 replies

Resolved! CGN3 vs Rocket modem WiFi signal strength

I am upgrading my wireless package and am about to hand in my older CGN2 modem. I have a choice of either the 'advanced Wifi' CGN3 or the Rocket modem. My main requirement is wireless coverage as I have the current modem on the main floor and the sig...

Kpare by I Plan to Stick Around
  • 36 replies

Internet Major Congestion Returns\Crap Signal

Hello i am on Hi-Speed Ultimate Unlimited\Nextbox VIP, I pay over 350 on cable and Internet a mouth. I would like if the Internet can be staple, not only usable when i am sleeping. Still getting pixelated/blocking on random hd channels on nextbox lik...

dizaster by I Plan to Stick Around
  • 27 replies

Resolved! connected to internet... BUT cannot ping out?

To all of you out there... I have an infuriating problem! Recently..last night.. I had the situation that I was connected to the internet but could not ping out? my computer or computers said that I was connected to the internet (via the Network and ...

baffledalot by I Plan to Stick Around
  • 8 replies

Hitron CGN2-ROG Open Port for VPN

I tried to open port 47 for VPN PPTP. It shows on the opened list, but if I check it with port scan tool, it actually doesn't open, and VPN using this port doesn't work as well. Anyone has experience how to make sure this port 47 can be opened proper...

dongkl by I've Been Here Awhile
  • 9 replies

Resolved! Modems + Rogers = Unhappy Customer

Man Im starting to hate Rogers there so over priced and the service is run by people who have no clue what there talking about I rent the Hitron CGN2 which is terribly unstable and slow (when rogers say the service is perfect and not being congested ...

mrsveder by I've Been Here Awhile
  • 10 replies

Resolved! Erratic Connections and Speed Levels

I just moved into Ajax area and have been having issues with my internet connections. The download speed goes from 28MBps and drops frequently to less than 2 ! Or loses connection !! I have a CGN2 Modem connected as a Bridge with an ASUS RT-N66U. I'v...

malam by I Plan to Stick Around
  • 27 replies

Resolved! CGN2 - One different looking modem

Rogers swapped out my old Cisco 3825 with their new Wifi modem, the one with the red dots. That modem looks like it came off the set of Star Trek the Original Series. Who designs these things?? LOL ***edited labels***

Brad_P by I'm Here A Lot
  • 1 replies

Resolved! Resetting CGN2-ROG to factory defaults

HEy everyone! and thanks in advance for veiwing and trying to help! My issue is that i just hard reset the router by holding a pin to the small button on the side for 25 sec or so. But now i cant log into the internet via my router and when i try to ...

Elias87 by I've Been Here Awhile
  • 5 replies

Resolved! CGN2 Modem/Router with Home Monitoring, using separate router

I have the Rogers CGN2 modem/router, along with Rogers Home Monitoring, and just bought a new router (Asus) to take over Wifi duties from the CGN2. I read here before (I think one of Gdkitty's posts, but I can't find it right now) that I should NOT s...

Duffman64 by I've Been Here Awhile
  • 5 replies