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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Required Personal Info?

Hello,I recently contacted Rogers Business to pay my bill and was offered a tablet for $5 a month. I accepted the offer and subsequently received an email stating I needed to provide certain personal info that Rogers has never asked for before - SIN ...

awade1 by I Plan to Stick Around
  • 12 replies

Resolved! Getting through to Rogers Direct Support.

It's been 3 days since I'm trying to reach out to Rogers Direct customer support with no luck. 3 days!!! Every time I get "All our agent are currently busy..." and disconnect. It's been 48 hours since I've submitted a request online to change my wire...

Galian by I've Been Around
  • 15 replies

Changing number and port out old one

I just moved from the St. Catharines area to the Kingston area. I haven't changed my number yet. I have two questions: 1. Do calls I make to the local Kingston area get charged as long distance because I have a St. Catharines phone number? 2. If I ch...

gabeluci by I Plan to Stick Around
  • 8 replies

Problems with Business self serve

As of late i've been having some issues with Business Self Serve. Yesterday all my accounts got kicked out of my account, so I had to reauthenticate with account number and postal code, and now it won't let me re-add my second (Office) account to my ...

email address

Hi Our busines recently got a new automated system for our phone line from Dramis telecommunications. Becauseof this we havechanged all our services with Rogers....we were with BellAliant for years before. They hooked up our Rogers modem for us but n...

foyerlisa by I've Been Around
  • 1 replies

completed a hardware upgrade but never got charged

I upgraded to the iPhone 6S on Sept 25th through my corporate emloyee pricing plan but i was never charged any fees on my invoice. This is my second invoice since my upgrade, so the upgrade fee should have been charged by now. I initially did the upg...

keper1984 by I've Been Around
  • 2 replies

Business / Corporate plan

What are the features included on your plan and how much do you pay monthly? ***Edited Labels***

nonoe by I Plan to Stick Around
  • 1 replies

Resolved! Question about price match

Does Rogers still support price match?! I went to the Calgary 7th Ave store and they told me NO. I then found this page: that says Rogers price matches. I called the same...

Change personal account-> business account

Friends of mine (A and B) just started up a business... Friend A is already with Rogers for her cell, is eligible for upgrade and interested in iPhone 6s. Friend B has been contract free on Telus since June, and also interested in iPhone 6s. What I w...