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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

CGN3ACSMR in gateway mode no longer working with my own router

Hi all, Exchanged old CGN3 modem for the new "Rocket" modem CGN3ACSMR. My ASUS router stopped working with it when Rocket modem is in residential gateway mode. I used to have the following network setup (before modem exchange): Rogers Network => CGN3...

temuri416 by I Plan to Stick Around
  • 6 replies

Resolved! Wired connection block Kodi addons stream

I noticed that when connected my nexus player with the wireless. Everything is going smoothly with Kodi. But, when connected directly to the modem,I not able to download addons or respiratory ***Added Labels***

wahab by I've Been Here Awhile
  • 5 replies

Resolved! Rocket Modem and Asus RT-N-12 router

Hello, I was talking with a client services agent over the phone in regards to upgrading my internet. We are currently on a package with 80GB express package and we are going over because my wife is now working at home and we recently discovered thos...

Resolved! IP Location issues with ASUS AC68U

I'm using the CGN3 in bridge mode with an ASUS AC68U router, and it looks like the router's WAN IP address is sending out mixed geolocations. A bit of background: When the NHL revamped its GameCentre app & website at the beginning of February, I star...

OTT01 by I've Been Here Awhile
  • 3 replies

Resolved! Rogers CGN3ACSMR Modem vs Asus RT-68u

Hi, I recently got rogers CGN3ACSRh modem. However I have an ASUS rt-68u router at home. I was wondering if it was going to be advantageous to turn off the wifi in the rogers modem and just use the Asus router as wifi for home ? Will there be a speed...

Phonepeople by I Plan to Stick Around
  • 25 replies

Resolved! Asus RT-AC68U Upload Statistics

Recently, I've been noticing that my Asus RT-AC68U has been reporting unusual transmission (upload) and reception (download) statistics. As recently as yesterday, it reported downloads of 8.19GB and uploads of 6.62GB, for a total of 14.81GB. When I c...

jimboden by I'm an Advisor
  • 16 replies

Resolved! Hitron CGN3 refuses to negotiate 1Gbps in bridged mode

Hi, I have a CGN3 in bridged mode combined with an Asus RT-AC87U router. No matter what I try the CGN3 negotiates 10/100. This results in download speeds of 89Mbps when I have ignite 250. When I connect my laptop directly to the modem I get the 1Gbps...

qwerk007 by I Plan to Stick Around
  • 25 replies

Resolved! Cloud storage - what's your solution ?

I currently have a 1TB drive connected to the ASUS RT-AC68U router as my AiCloud drive. However, I am concerned about the security of having a drive that might provide an access to hacking my router and hence my home network. I am thinking of two alt...

malam by I Plan to Stick Around
  • 4 replies

Resolved! Beware of Asus RT-AC68U Firmware Update

When I logged into my Asus RT-AC68U today, I was asked to perform a firmware update. I've done a couple before, so thought nothing of it. I applied the upate and ended up at a screen with 3 blue tabs on it. I forget the names offhand, but when I clic...

jimboden by I'm an Advisor
  • 34 replies