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  Rogers Basic  APN Settings   Settings Details APN rogers-core-appl1.apn Username wapuser1 Password wap Rogers Core  APN Settings   Settings Details APN rogers-core-appl1.apn Username n/a Password n/a Note: For Android smartphones, input the following MMS settings to ensure MMS functionality. MMSC http://mms.gprs.rogers.com MMS Proxy 10.128.1.69 MMS Port 80 Rogers LTE  APN Settings A compatible LTE device is required for these settings to function correctly.   Settings Details Name Rogers APN ltemobile.apn MMSC http://mms.gprs.rogers.com MMS Proxy 10.128.1.69 MMS Port 80 Username Not required Password Not required     Rogers Internet  APN Settings These settings are to be programed to a wireless device for GPRS functionality on the Rogers Wireless Network. Note:   GPRS allows for HTML browsing on the smartphone browser.    Settings Details APN internet.com Username wapuser1 Password wap   Rogers MMS  Settings   Settings Details APN media.com Username media Password mda01 MMS Gateway Address 172.25.0.107 MMS URL http://mms.gprs.rogers.com MMS Proxy 10.128.1.69     Rogers WAP  Settings   Settings Details APN goam.com Username wapuser1 Password wap WAP IP 1 208.200.67.150 WAP Port 1 9203 WAP IP 2 208.200.67.151 WAP Port 2 9201 Homepage http://rogers.mobi     Supported network frequencies  used on the Rogers network    Network Frequency Bands 2G (GSM/EDGE) 850, 1900 MHz B5, B2 3G (UMTS/HSPA)  850, 1900 MHz  B5, B2 LTE 700 MHz B12, B17 1700/2100 MHz (AWS) B4 2600 MHz B7   For more on using unlocked devices on the Rogers network click here or   here for bring your own device.          Set up a New APN on Android OS   Open   Applications/Apps. Select   Settings. Select   More Networks or More Settings or Wireless & Networks   (varies depending on model). Select   Mobile Networks. Select   Access Point Names. Click the   Menu   key. Select   New APN. Enter the following fields: LTE devices Name: Any name to identify the APN APN: ltemobile.apn MMSC:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 Non-LTE devices Name: Any name to identify the APN APN: rogers-core-appl1.apn or internet.com Username: wapuser1 Password: wap MMSC:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 Click the   Menu   key. Select   Save. Ensure the new APN is selected from the   Access Point Names   screen            Set up a New APN on Unlocked Apple devices   Note:   this feature is only available on unlocked iPhones. Most iPhones will have the APN preset by the carrier and will not require manual set up. Click   Settings. Select   Cellular. Under   Cellular Data   section, enter the following fields: APN:   rogers-core-appl1.apn   or   ltemobile.apn   (if you have a LTE compatible iPhone) Under the   MMS   section, enter the following fields: APN: media.com MMSC:   http://mms.gprs.rogers.com MMS Proxy : 10.128.1.69 Restart the device.          Set up a New APN on Balckberry  OS 7.0 or Earlier Open the Home screen. Select   Options. Select   Device (varies depending on model). Select   Advanced System Settings. Select   TCP IP. Place check mark in the box next to APN Settings Enabled. Enter rogers-core-appl1.apn or internet.com in the APN feild. Enter Username for APN: wapuser1 and Password  for APN : wap Press the   Menu   key. Select   Save.          Set up a New APN on Blackberry  OS10   Open the Home screen. Select   Settings. Select Mobile Network. Select Network Connections. Select   APN.  Enter the following   details  APN Settings: Access Point Names (APN) :  rogers-core-appl1.apn or internet.com Username: wapuser1 Password: wap Tap Save. Open  the  Home screen . Select   Text Messages. Select  the dots   ... Select Settings Select Text Messages. Select   MMS. Select   Advanced Enter the following details: APN Settings APN :   ltemobile.apn or  media.com MMSC:   http://mms.gprs.rogers.com MMS Proxy : 10.128.1.69 Tap Save.           Set up a New APN on Windows  Phone   Note:   Two types of APNs can be set up through these steps, internet APN for internet browsing and data or MMS APN for sending/receiving of picture messages. From the   App List   select   Settings. Select   Cellular. Select   Add Internet APN   or   Add MMS APN. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap MMS Settings APN: media.com Username: media Password: mda01 MMS Gateway Address: 172.25.0.107 MMS URL:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 Click   Done.       Set up a New APN on Symbian  OS   Note:   Two types of APNs can be set up through these steps, internet APN for internet browsing and data or MMS APN for sending/receiving of picture messages. From   Menu   select   Settings. Select   Connectivity. Select   Destinations. Select   Access Point. Select   Add Internet APN   or   Add MMS APN. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap MMS Settings APN: media.com Username: media Password: mda01 MMS Gateway Address: 172.25.0.107 MMS URL:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 Click   Done.       Set up a New APN on Classic  Devices   Note:   These steps are how to program the APN settings on most classic phones. Go to Menu. Select   Settings. Select   Connectivity or Configuration. Choose   Preferred access point/Internet Profiles/Internet Access/Access Points   or   Packet data. Select  Settings   or Edit. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap
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Change Existing Line:   1.  Sign in to your MyRogers account at rogers.com.   2.  Under the Usage & Services tab, select Wireless or Wireless Share Everything. If you have multiple wireless numbers, select the number you want to change the SIM card for.     3.  Under the Manage My Device section, select Change My SIM.     4.  Enter the old and new SIM numbers in the fields provided, review your changes, and select Continue. Your SIM card is now activated.       Activate New Line:   Your SIM card is already activated. Just insert the SIM card into your device to get connected.     Tip: If your device doesn’t connect to the Rogers network, please turn it off and back on.     Locate your SIM card number    The ICCID is the identification number of your SIM card. It’s the unique 20-digit number printed on the SIM card.       You can also find your SIM card number in your device settings: iOS   Android*   Tap   Settings Tap   General Tap   About Scroll down until you see the ICCID number. Open   Settings Select   About Device Select   Status. Your SIM card numbers can be found under ICCID. *Instructions may vary by device or manufacturer.        
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  What is   Rogers ™  Wi-Fi Calling? Wi-Fi Calling lets you make and receive phone calls, plus send and receive messages, wherever you have a Wi-Fi connection in places like basements, condos and tall buildings. With Rogers, you’re connected wherever your day takes you.   How do I turn on Wi-Fi Calling? Wi-Fi Calling is easy to use and simple to set up.   For Apple devices, go into your phone settings and do the following: Select Settings Select  Select Wi-Fi Calling Turn on Wi-Fi Calling Follow the on screen instructions if it is your first time doing this. The status bar will display “Rogers Wi-Fi” when Wi-Fi Calling is ready to use.   For Samsung devices, go into your phone settings and do the following: On the device home page, press the “Phone” icon Select “More” > Settings > Wi-Fi Calling If your number is not registered to Wi-Fi Calling, click the registration link and follow setup process Return to the Wi-Fi Calling page and turn the Wi-Fi Calling toggle to ON. The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.   Do I need a specific device or plan to use Wi-Fi Calling? Yes. To use Wi-Fi Calling, you will need the following: A monthly postpaid voice and LTE data wireless plan (prepaid customers are not eligible) An LTE SIM installed in your device A compatible Rogers device, including one of the following: iPhone 5c, 5s, 6 or 6 Plus, 6s, 6s Plus or SE with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation Samsung Note 5 with software version 6.0.1 or later installed. (other Android devices coming soon) LG G4 with 6.0 or later installed The Wi-Fi Calling feature enabled on your device   Your compatible device must have been purchased from Rogers. If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.   If you have a non-Rogers Android device, Wi-Fi Calling will not work   What type of Wi-Fi connection do I need to use Wi-Fi Calling? To use Wi-Fi Calling, you need access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some Wi-Fi connections may not support Wi-Fi Calling.   Does Wi-Fi Calling use data from my wireless plan? No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) apply in accordance with your internet service provider.   To give you a sense of how much internet data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data over a Wi-Fi connection.   How is Wi-Fi Calling billed when I am in Canada? Incoming calls and messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.   Outgoing calls and messages sent over Wi-Fi Calling while in Canada will be billed as follows: Calls/Messages to Canadian numbers   will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply. Calls/Messages to non-Canadian numbers   will be billed according to the rates outlined in your wireless plan or current pay-per-use wireless rates.   Note: You may incur additional long distance charges and/or international message charges if your VPN, DNS or internet provider is set to a country outside Canada.    How is Wi-Fi Calling billed when I am travelling outside of Canada? If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges: Incoming calls and messages received from anywhere in the world Outgoing calls and messages made or sent by you to a Canadian number   Roaming and/or long distance charges will vary depending on the roaming option you have on your account. If you have: Roam Like Home TM : Outgoing Wi-Fi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi calls and messages made or sent within that 24-hour period will be Roam Like Home-rated. If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi calls or messages to a non-Canadian number will be deducted from the limit included in your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on apply.   If you do not have Roam Like Home or a Travel Pack or roaming add-on, your outgoing Wi-Fi calls and messages to a non-Canadian number will be billed according to roaming pay-per-use rates.   Can I make an emergency Wi-Fi call to 9-1-1 while travelling within Canada or the U.S.? Yes. If you plan on using Wi-Fi Calling while travelling throughout Canada or the U.S., make sure to update your emergency address to your most likely location for your device in your phone’s settings. Your emergency address is the one that will be given to emergency services if you call 9-1-1.   We recommend making emergency calls over a mobile network.   What happens if I try to make an emergency Wi-Fi call while outside of Canada and the U.S.? Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.   When will my device use Wi-Fi Calling versus the mobile network? In most cases, when you have access to both the mobile network and Wi-Fi Calling (e.g., you have a Wi-Fi connection that is strong enough to be useable), your device automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.   For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, if you have an older version of iOS, your device will automatically default to using the mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.   For Android phones, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, you may change your settings on your device to switch the default setting to the mobile network.   How do I switch between the Wi-Fi network and the mobile network during a call? In most cases, when you move between Wi-Fi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network’s range for the duration of the call. However, if you have a VoLTE-enabled device and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit   rogers.com/coverage to see where you are covered by our mobile network.   Are there any wireless service features that will not work with Wi-Fi Calling?   Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling: Data blocking Advanced Call Manager Teletypewriter Rogers One Number TM Alternative Line Service Wireless Priority Common Voicemail UMA Hotspot Datacom CS Data FAX and USSD services   You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more please visit the Rogers Community Forums.   Do location-based calls work with Wi-Fi Calling? Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).   What if I am having trouble activating the Wi-Fi Calling feature on my device? If you have trouble activating the Wi-Fi Calling feature please visit the Community Forums.   How can I activate VoLTE on my iPhone 6s or 6s Plus?  If you have already activated Wi-Fi Calling, then you’ll need to go to your settings and turn Wi-Fi Calling off and on again to activate VoLTE services on your device. If you have not yet activated Wi-Fi Calling and want to activate VoLTE, follow these steps: Go to   Settings   and select   Phone. Toggle Wi-Fi Calling to ON. Follow the instructions on your screen if it’s the first time you’re hooking it up.   Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.     Wi-Fi Calling Terms and Conditions
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  Are you setting up your wireless voicemail for the first time? Did you forgot your current voicemail password? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Setting up your Voicemail and Personalized Greeting First, hold down the ‘1” key on your phone’s keypad . Enter in the 4 digit passcode that was provided to you in a text message when you initially activated your device or added voicemail to your plan. The default is the last 4 digits of your phone number. Enter in the 4 digit passcode that was provided to you in a text message when you initially activated your device or added voicemail to your plan. The default is the last 4 digits of your phone number. Resetting your Voicemail Password Login to your MyRogers account and select the number associated with your device. Select Update My Voicemail password. Enter your new password and tap submit.
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  Set up your Visual Voicemail:   Tap   Phone   on the home screen and then tap   Voicemail   in the lower right corner. The first time you access this screen, you’ll be prompted to create a voicemail password between four and 10 digits. You’ll be prompted to record your greeting. Do so now. Tap   Save, re-enter your password and tap   Save   again.   How to record or change your custom voicemail greeting:   Tap   Voicemail   and tap   Greeting. Then tap   Custom. Tap   Record   and then record your greeting. When you’re finished, tap   Stop. To listen to your greeting, tap   Play. When you’re satisfied, tap   Save.   How to set a default voicemail greeting:   Tap   Voicemail   and tap   Greeting. Tap   Default   to select the default greeting. Then, when someone calls, they’ll hear a standard message that includes your phone number.     How to Access your Visual Voicemail:   Tap the   Phone   icon on the home screen and then tap   Voicemail   in the lower-right corner. Your voicemail messages will be displayed. Tap on a message and press the blue   Play   button to listen to the message. Want to delete a message? Swiping right to left will bring up the   Delete   button. Want to return a call? To call back, tap on the   green   Call Back   button that displays when a voicemail message is selected. Need contact info? Hit the   blue arrow   on the right to display the contact information for the person who left the voicemail.
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Follow these steps to activate an eSIM card. Business customers must go through Rogers Direct for an eSIM Card. Consumer-Regular customers must go to a participating Rogers or Fido retail location to perform a SIM swap or activate on a BYOD / BYOP line. Important: You need a Google Pixel 3a or Pixel 3a XL with Android 9.0 or later. Make sure you have an internet connection (WiFi or LTE). Go to Settings > Mobile Network. Tap Add Carrier. Use your phone to scan the eSIM voucher (QR code). If the code does not scan, clean your lens and try again. If the eSIM card does not activate, restart your device and try again. If the problem persists, enter the eSIM Card details manually.  
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What is ‘Dual SIM Dual Standby’ (DSDS)? 'Dual SIM Dual Standby' allows you to have two phone numbers on a single iPhone to make and receive voice calls, and to send and receive SMS and MMS. This means you can have two local numbers or use the second line when travelling internationally. On iPhone XR, Xs and iPhone Xs Max 'Dual SIM Dual Standby' is a combination of a physical SIM card and an eSIM. What is an eSIM? The eSIM is embedded into the device without the need to insert a physical SIM card.   Can I activate my iPhone with eSIM on a contract? Unfortunately, no, at this time eSIM is only available through No Tab / Bring Your Own Device plans. If you wish to have a contract to lower the upfront cost of the device, you must activate with a physical SIM card. Can I activate a non-iPhone eSIM device? Yes! We currently support the Google Pixel 3a and Google Pixel 3a XL. Please see, Activate eSIM on a Dual SIM Google Device for more details! If you are attempting to activate an eSIM on a non-certified device (device we don’t support) we can’t guarantee the following: Comprehensive technical support That all your features will work as intended That we would have specific plans for your device, and leveraging current plans may result in unexpected billing or functionality issues (e.g. no voice feature, no PPU voice rates, etc.) How can I tell which phone number I’m using? Each line has a default name “Primary” and “Secondary”. Calls For any outgoing calls, a Primary or Secondary will display on your iPhone. For any incoming calls, the first letter of each label (“P” or “S”) will display on your iPhone as an indicator so you can identify each line. Messages For outgoing messages, you can choose between Primary and Secondary number For incoming messages, it is a single inbox and there is no “P” or “S’ label  In the   Cellular Settings   of your iPhone, you can create your own labels for each line. For example, you can name your lines “Work”, “Personal”, or something else. If I have data on both lines, which data bucket will I use and be billed for? Both lines can support data services; however, you can only access one line’s data bucket at a time. You can set and change the default data bucket through your iPhone’s “Cellular Settings” Your data usage will come out of the data feature you have defaulted to in your iPhone’s “Cellular Settings”. For example, during work hours, you can use the data from your “Work” line, and after work , you can switch to your “Personal” line. For more details, please see the Apple support page. You will continue to receive data usage notifications from Rogers when using a Rogers line. Can I use data while on a call? You can only use data while on a call made or received on the same line that you have selected for your data usage. For example: if you are on a call on Line 1 and your data is set to Line 1 as well, you can use data while you’re on the call. However, if you are on a call on Line 1 and your data is set to Line 2, you cannot use data while you’re on the call. You can access Wi-Fi on either line regardless of which line you have selected for your data usage. How will I be billed for voice and messaging? Voice and messaging are calculated according to the rate plan of the line used for each activity. With Dual SIM, you have the choice of which phone number to use for each call and text.   Are both lines connected to the network at the same time? Yes, both lines are connected to the network at all times. However, when you are on a call on one line (Line 1), the other line (Line 2) automatically goes on standby mode. This means, if someone tries to call you on Line 2 when you are on a call on Line 1, you will not receive a call waiting notification for the incoming call. Instead, that call will be directed to your “Line 2” voicemail if setup. This has implications for 9-1-1 calls. If you call 9-1-1 from Line 1 or Line 2, and the call has either ended or abruptly disconnected, do not use the other line until the 9-1-1 operator calls you back. What happens when I roam? Just as you can choose which line to call, message or use data from while in Canada, you can do the same while you roam. You will continue to receive roaming notifications for each of your individual lines; however, they will appear in the same messaging app. It’s important to pay attention to the line indicator (i.e. Primary or Secondary) in the message app so you can tell which line you are using for roaming, especially if you have different roaming features on each line. If you’ve been using only 1 of your 2 lines to roam (calls, messages, data, etc.), you will be charged roaming on that line. If you answer a call, text or if you use data on the other line, you will also be charged roaming charges on that line. All roaming rates are charged as per the individual rate plan on each line. Will E9-1-1 and T9-1-1 work on both lines? Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller’s number and approximate location will be provided, regardless of the line used.   Are Business / Enterprise accounts eligible? If so, how are they be billed? If you have an enterprise or corporate cellular service plan, check with your company's telecom administrator to see if they authorize the activation of a new line using an eSIM on the corporate account to be used on the Dual Sim device. The billing of the lines on Dual Sim compatible devices is dependent on the plans selected on each respective line and they will appear on the invoice of the account used for the activation. Currently, on Consumer accounts at Rogers, you can only activate a Dual Sim compatible device at a participating Rogers store. Please see our Blog post, here to find the nearest location to you! 
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If you want to add data to your account for the current billing cycle so that you don’t incur overage charges, see below for instructions on how to do this: Sign in to MyRogers on rogers.com or through the app. Select your Share Everything plan. Next to the data tracker, click + for Add data this month.  Follow the instructions to purchase more data through text message. 
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Wi-Fi Calling FAQs     UPDATE:    Your compatible device must have been purchased from Rogers/Fido. If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.   You may experience an error message like this:       What is Wi-Fi Calling? Wi-Fi Calling lets you call and text in more places so you can stay connected with friends and family. You can call and text wherever you have a Wi-Fi connection in places like basements, condos and tall buildings — places where you may have had trouble getting reception before.     Do I need a specific phone or plan to use Wi-Fi Calling? Yes. To use Wi-Fi Calling, you will need the following: An iPhone 5c or above (must be purchased from Rogers or Fido) with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation The Wi-Fi Calling feature enabled on your phone Wi-fi Calling Ready Account Voice and Data plan with LTE enabled   Please note that prepaid customers or customers with voice only plans can’t use Wi-Fi Calling.     What type of Wi-Fi connection do I need to use Wi-Fi Calling? To use Wi-Fi Calling, you must have access to a public or private Wi-Fi connection. The connection must meet the minimum required download and upload speeds to support voice calls; some Wi-Fi connections may not support Wi-Fi Calling.     Does Wi-Fi Calling use data from my wireless plan? No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) may apply in accordance with your internet service provider. To give you a sense of how much data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data through a Wi-Fi connection.     How is Wi-Fi Calling billed when I am in Canada? Incoming calls and text or picture messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits associated with your wireless plan. Outgoing calls and text or picture messages sent over Wi-Fi Calling while in Canada will be billed as follows: Calls/texts to Canadian numbers will be deducted from the airtime and messaging limits associated with your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current Pay-Per-Use wireless rates will apply. Calls/texts to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current Pay-Per-Use long distance wireless rates.   Please note: You may incur additional long distance charges and/or international text or picture message charges if your VPN, DNS or internet provider is set to a country outside Canada.      How is Wi-Fi Calling billed when I am travelling outside of Canada? If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your wireless plan without incurring any long distance or roaming charges: Incoming calls and text or picture messages received from anywhere in the world Outgoing calls and text or picture messages made or sent to a Canadian number   Roaming and/or long distance charges will vary depending on the roaming option you have on your account.   If you have: Roam Like Home TM   Outgoing Wi-Fi Calling calls or text or picture messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi Calling calls and text or picture messages made or sent within that 24-hour period will be deducted from the Roam Like Home allocation.   If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi Calling calls, text or picture messages to a non-Canadian number will be deducted from the limit associated with your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on will apply.   If you do not have Roam Like Home, or a Travel Pack or roaming add-on, your outgoing Wi-Fi Calling calls, and text or picture messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.? If you plan on using Wi-Fi Calling while travelling throughout Canada, make sure to update the emergency address in your phone’s settings, as that’s the address that will be given to emergency services if you call 9-1-1. While using Wi-Fi Calling in the U.S., you may be able to call 9-1-1, however, we do not support U.S. emergency addresses so you will need to verbally tell the dispatcher where the emergency is located. We recommend making emergency calls over a mobile network.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while outside of Canada and the U.S.? Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. won’t be connected. You can make emergency calls outside of Canada and the U.S. only when they’re made over a mobile network.     How do I switch from using Wi-Fi Calling to a mobile network and vice versa? While in Canada, your phone will automatically connect to a mobile network instead of Wi-Fi Calling if both are available. However, while roaming, your phone will automatically connect to Wi-Fi Calling instead of any mobile network if both are available. You will need to remain in your Wi-Fi or mobile network’s range in order to continue your call; if you move between the two connections, the call will be disconnected. Visit   rogers.com/coverage to see where you are covered by our mobile network.     Are there any services that will not work with Wi-Fi Calling? Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling: Data blocking Ringback tunes Advanced Call Manager Teletypewriter   You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more, please reach out to us here in the Community.     Do location-based calls work with Wi-Fi Calling? Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).     What if I am having trouble activating the Wi-Fi Calling feature on my device? If you have trouble activating the Wi-Fi Calling feature, try using Apple’s   support page   or reach out to us here in the Community.     How do I turn on Wi-Fi Calling? Wi-Fi Calling is easy to use and simple to set up. Go into your phone settings and do the following:   Select   Settings Select   Phone       Turn on Wi-Fi Calling. Follow the on-screen instructions if it is your first time doing this.         The status bar will display “WiFi Rogers” when Wi-Fi Calling is ready to use.
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Follow these steps to remove an eSIM (plan and number) from a dual SIM iPhone. This does not cancel the eSIM line. You must contact us to cancel your plan.    Go to Settings > Cellular. Tap the plan (number) you want to remove. Tap Remove Cellular Plan . Click OK , the plan is no longer available on the iPhone.  Important: This does not cancel the line; You will continue to be billed. Please contact us if you wish to cancel the line.
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Open your MyRogers app. You must be connected to the internet (either the mobile network or Wi-Fi) to perform a Speed Test. Be sure to check your connection before continuing. You must also have location turned on. Tap Support. Select Speed Test. Tap Start. Your download speed, upload speed, response time and network will display when the test is complete.
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These steps help a Data Manager or an account holder on a Share Everything plan set data alerts on rogers.com. Sign in to MyRogers on rogers.com. Click your Share Everything plan. Click Manage My Data. Toggle Turn on alerts for this number for the number you want to turn on alerts for. Use the slider to select the data amount for when the number will get a usage alert. Click Save .
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Follow these steps to change which number on your dual SIM iPhone is primary and secondary.   Go to Settings > Cellular.   Set your default number. On this screen, choose a number to be your default, or you can choose which number is to be used only for cellular data. Your other number will be your default. Use Primary as your default line: If you select this option, Primary will be used by default for voice, SMS, Data, iMessage, and FaceTime. Secondary will be available just for voice and SMS. Use Secondary as your default line: If you select this option, Secondary will be used for voice, SMS, Data, iMessage, and FaceTime. Primary will be available just for voice and SMS. Use Secondary for cellular data only: You might want to select this option if you're travelling internationally and you want to keep Primary for voice, SMS, iMessage, and FaceTime. This will allow you to use Secondary for data.
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Sign in to MyRogers  on rogers.com. Click your Share Everything plan. Click Manage My Data. Click the Data Access selector to pause or restore data. Note: If you are turning data off, you will see a confirmation screen. Select Turn off data to continue. If you are restoring data, there is no confirmation screen. When data is being restored, they'll get their access back immediately. When data is being paused, it is for the remainder of the billing cycle. They will get their access back once the new billing cycle starts. Both of these actions will send a message to the affected line holder and the account's Data Manager.
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You've just placed a new device order online and want to know how to keep track of when you'll receive it? Read on to learn about tracking your Rogers shipment.   How do I track my order?   We’ll email you with an update about your device or accessory as soon as we send it out for shipment. It normally takes 1 business day to ship out orders made on weekdays and 2 business days to ship out orders made on weekends and holidays. If you don’t see an email from us by then, check your junk or spam folder just in case. Your shipping confirmation email will include a tracking number and a link to the shipping company’s website so that you can check the status of your device shipment whenever you need to. However, it may take up to 24 hours after your device or accessory leaves our warehouse for the tracking status and scheduled delivery date to be updated on the courier’s website.   How long will it take for my order to be shipped to me?   All orders processed before 3 p.m. ET Monday to Friday will be delivered within 3 to 5 business days (excluding weekends and holidays). Shipments within major metropolitan areas can be delivered as soon as within 1 to 2 business days.   Do I need to be home to receive my order?   Orders are delivered from Monday to Friday between 8 a.m. and 5 p.m. local time. It’s best if you’re home to receive your order; however, if no one is there when it is delivered, our courier partner will leave a notification card with instructions on how to collect your package from your courier’s local depot. Your shipment will be held for up to 10 business days at the depot before being returned to us. For this reason, please ensure the shipping address you provide is an address where someone is there to sign and take delivery of your package(s).   What can I do if my wireless device order is delayed?   If you haven’t received an order shipment confirmation email within 2 business days of placing your order online or with a call centre agent, please   contact us. If you’ve received an order shipment confirmation email but do not receive your device or accessory within 3 to 5 business days of placing your order, you can contact the courier for a shipment status update. Your confirmation email will contain a link to the courier’s website. You can also use the following contact information: UPS www.ups.ca 1-800-742-5877 Canada Post www.canadapost.ca 1-866-607-6301 Purolator www.purolator.com 1-888-744-7123 Quick Messenger Service (QMS) http://tracking.eliteextra.com/qms-toronto/track 1-800-216-4774    How do I cancel an order that is still in transit?   To initiate a return or exchange on a device or accessory you ordered, please contact us at 1 877 224-9832.  You can also   learn more about our return policy.
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Follow these steps to get the serial number or IMEI of the dual SIM iPhone.   Go to Settings > General > About. Look for the device's Serial Number, IMEI or ICCID.
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See below for instructions on how to turn on Stream Saver TM  on rogers.com, so you can save data while streaming videos on your device.  Note: You need to be the Data Manager for the account to turn on Stream Saver. To turn on Stream Saver: Sign in to your MyRogers account on rogers.com. On the top of the page, click Usage & Services and select your wireless account. Scroll down and click the Stream Saver TM  button. Change the slider from OFF to ON for each number that you want to turn on Stream Saver. A pop up message will appear confirming that you want to activate Stream Saver for that line. Click Adjust Video Streaming to confirm.
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Setting up Premium Voicemail-to-Text   Following subscription, you will receive a text message with instructions on how to set up your voicemail.   New voicemail message, will now be forwarded to the phone via an MMS. They will be marked as Saved on the traditional voicemail service. You have 10 days to open and listen to the voicemail message. Once the message is opened it will remain on the phone until you delete it. You can also press and hold 1 on the phone to access messages in the traditional way.  Roaming with Premium Voicemail-to-Text If your price plan includes MMS, you will not be charged for wireless data usage. You will be charged for the Wireless data usage: depending on the device if you open the message if the MMS downloads automatically. Without a roaming wireless internet plan/pack You will receive a Welcome roaming message with Pay-Per-Use (PPU) rates. You can use up to 50MB per day in US (up to max of 500MB before blocked) and 10MB internationally (up to 50MB before blocked) PPU, including Visual Voicemail notifications. For any usage above 10MB internationally, you must choose between day pass or PPU to continue receiving Visual Voicemail notifications.
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Received an unwanted nuisance call lately? Rogers and most Canadian telephone service providers will implement Universal Call Blocking (UCB) as part of a new CRTC mandate to reduce them.   Malformed numbers can appear in many different forms, but caller IDs 000-000-0000 or 111-111-1111 are common examples. Applied at the network level for all Rogers’ customers, UCB will block any incoming call with a caller ID that does not comply with North American or international numbering plans. UCB will not block incoming calls with compliant caller IDs.   Want more info on how UCB may impact voice calls? Click here .   To learn more, take a look at our How to Protect Yourself from Caller ID Spoofing and Spam Calls support article.  
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Interested in upgrading to a new phone? Here are some FAQs that can help you with the process.   To get started, check your device balance.    How can I upgrade my wireless device? You can upgrade your device in the following 3 ways:   1)    Upgrade online  You can check your device balance as well as upgrade online (if you are eligible). Standard shipping for online orders is 3-5 business days if inventory is available at the time of your order. Most customers in the Greater Toronto and Greater Vancouver areas will receive their order within   48 hours. For more info on ordering online, check our   Online Orders FAQs.   2)     Visit a store Two pieces of ID are required to complete the transaction in-store.    Acceptable ID includes: Driver's Licence, Canadian Passport, Credit Card, Banking information with name and address, Provincial ID or Age of Majority Card, Citizenship Card, Native status card, Armed Forces ID and University Student ID.  One piece of ID must include your address.     3)    Contact us Pricing, device upgrade offers and eligibility are subject to change without notice, even if you have pre-ordered or backordered for pick up in-store.   Do I have to change my plan when I upgrade to a new phone? If you are not already on one, you may need to upgrade to one of our   Rogers Infinite TM   plans with financing to upgrade your phone.   What if I don’t want to upgrade to a new phone with financing but would rather purchase it outright? In this case, you may keep your existing plan and pay the full price of the device upfront.   How come when I want to upgrade to a new device and choose to keep my existing plan, my only option is to pay the full cost of the device upfront? If during your device upgrade transaction you choose to keep your existing plan and do not see an option to finance a device, your existing plan is not eligible for financing.  In this case, you will need to change to a   Rogers Infinite   plan in order to finance your new device.   If I upgrade my device online, when will I receive the order? Pending inventory availability, your online order will be delivered within 3-5 business days.   Will I receive a notification email when my device upgrade order has shipped? Yes, you’ll get a shipment confirmation email, including a tracking number for your order.   I’ve ordered my device but haven’t received a shipping confirmation. What’s going on? If it’s been more than 2 business days since you’ve placed an online order for a device currently available in the market and you’ve not yet received a shipment confirmation email, please contact us. Please note that if your device was on pre-order or backorder, your shipping timelines were indicated at the time of purchase and will be longer than 3-5 business days.
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