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What is ‘Dual SIM Dual Standby’ (DSDS)? 'Dual SIM Dual Standby' allows you to have two phone numbers on a single iPhone to make and receive voice calls, and to send and receive SMS and MMS. This means you can have two local numbers or use the second line when travelling internationally. On iPhone XR, Xs and iPhone Xs Max 'Dual SIM Dual Standby' is a combination of a physical SIM card and an eSIM. What is an eSIM? The eSIM is embedded into the device without the need to insert a physical SIM card.   Can I activate my iPhone with eSIM on a contract? Unfortunately, no, at this time eSIM is only available through No Tab / Bring Your Own Device plans. If you wish to have a contract to lower the upfront cost of the device, you must activate with a physical SIM card. Can I activate a non-iPhone eSIM device? Yes! We currently support the Google Pixel 3a and Google Pixel 3a XL. Please see, Activate eSIM on a Dual SIM Google Device for more details! If you are attempting to activate an eSIM on a non-certified device (device we don’t support) we can’t guarantee the following: Comprehensive technical support That all your features will work as intended That we would have specific plans for your device, and leveraging current plans may result in unexpected billing or functionality issues (e.g. no voice feature, no PPU voice rates, etc.) How can I tell which phone number I’m using? Each line has a default name “Primary” and “Secondary”. Calls For any outgoing calls, a Primary or Secondary will display on your iPhone. For any incoming calls, the first letter of each label (“P” or “S”) will display on your iPhone as an indicator so you can identify each line. Messages For outgoing messages, you can choose between Primary and Secondary number For incoming messages, it is a single inbox and there is no “P” or “S’ label  In the   Cellular Settings   of your iPhone, you can create your own labels for each line. For example, you can name your lines “Work”, “Personal”, or something else. If I have data on both lines, which data bucket will I use and be billed for? Both lines can support data services; however, you can only access one line’s data bucket at a time. You can set and change the default data bucket through your iPhone’s “Cellular Settings” Your data usage will come out of the data feature you have defaulted to in your iPhone’s “Cellular Settings”. For example, during work hours, you can use the data from your “Work” line, and after work , you can switch to your “Personal” line. For more details, please see the Apple support page. You will continue to receive data usage notifications from Rogers when using a Rogers line. Can I use data while on a call? You can only use data while on a call made or received on the same line that you have selected for your data usage. For example: if you are on a call on Line 1 and your data is set to Line 1 as well, you can use data while you’re on the call. However, if you are on a call on Line 1 and your data is set to Line 2, you cannot use data while you’re on the call. You can access Wi-Fi on either line regardless of which line you have selected for your data usage. How will I be billed for voice and messaging? Voice and messaging are calculated according to the rate plan of the line used for each activity. With Dual SIM, you have the choice of which phone number to use for each call and text.   Are both lines connected to the network at the same time? Yes, both lines are connected to the network at all times. However, when you are on a call on one line (Line 1), the other line (Line 2) automatically goes on standby mode. This means, if someone tries to call you on Line 2 when you are on a call on Line 1, you will not receive a call waiting notification for the incoming call. Instead, that call will be directed to your “Line 2” voicemail if setup. This has implications for 9-1-1 calls. If you call 9-1-1 from Line 1 or Line 2, and the call has either ended or abruptly disconnected, do not use the other line until the 9-1-1 operator calls you back. What happens when I roam? Just as you can choose which line to call, message or use data from while in Canada, you can do the same while you roam. You will continue to receive roaming notifications for each of your individual lines; however, they will appear in the same messaging app. It’s important to pay attention to the line indicator (i.e. Primary or Secondary) in the message app so you can tell which line you are using for roaming, especially if you have different roaming features on each line. If you’ve been using only 1 of your 2 lines to roam (calls, messages, data, etc.), you will be charged roaming on that line. If you answer a call, text or if you use data on the other line, you will also be charged roaming charges on that line. All roaming rates are charged as per the individual rate plan on each line. Will E9-1-1 and T9-1-1 work on both lines? Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller’s number and approximate location will be provided, regardless of the line used.   Are Business / Enterprise accounts eligible? If so, how are they be billed? If you have an enterprise or corporate cellular service plan, check with your company's telecom administrator to see if they authorize the activation of a new line using an eSIM on the corporate account to be used on the Dual Sim device. The billing of the lines on Dual Sim compatible devices is dependent on the plans selected on each respective line and they will appear on the invoice of the account used for the activation. Currently, on Consumer accounts at Rogers, you can only activate a Dual Sim compatible device at a participating Rogers store. Please see our Blog post, here to find the nearest location to you! 
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Follow these steps to remove an eSIM (plan and number) from a dual SIM iPhone. This does not cancel the eSIM line. You must contact us to cancel your plan.    Go to Settings > Cellular. Tap the plan (number) you want to remove. Tap Remove Cellular Plan . Click OK , the plan is no longer available on the iPhone.  Important: This does not cancel the line; You will continue to be billed. Please contact us if you wish to cancel the line.
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Follow these steps to switch between phone numbers for calls, texts and FaceTime. You can send messages with iMessage and use FaceTime on the default line. You can make a call or send an SMS or MMS message with either phone number. However, you can switch numbers before sending an SMS or MMS or making a phone call.   Switch Phone Numbers for a Calls Calling someone from the favourites list Tap . Tap the current phone number.  Tap your other number. Using the keypad Enter the phone number. Tap Primary or Secondary, near the top of the screen. Tap the number you want to use. Switch Phone Numbers for iMessages, FaceTime and SMS / MMS You can send messages with iMessage and use FaceTime on the default line. You can send SMS or MMS messages with either phone number. However, you can switch numbers before sending an SMS or MMS. Change which line to use iMessage and FaceTime Go to Settings > Messages. Tap iMessage & FaceTime Line.  Select the phone number to use. Customers can only use one number for iMessage and FaceTime.  Switch phone numbers before sending an SMS or MMS Open Messages. Tap the icon, in the upper right corner of the screen. Enter the contact’s name or number. Tap Primary or Secondary at the top. Tap the number you want to use.
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Follow these steps to label the phone numbers within a dual SIM iPhone. You can store multiple eSIMs on your iPhone. You can choose from the list of labels or create a custom one!   Go to Settings > Cellular. Tap on the number whose label you want to change. Tap on Cellular Plan Label. Select a new label or enter a custom label.
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Follow these steps to get the serial number or IMEI of the dual SIM iPhone.   Go to Settings > General > About. Look for the device's Serial Number, IMEI or ICCID.
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Follow these steps to change which number uses data on your dual SIM iPhone. Only one number at a time can use data. This means, if you are on a call with a line that you have designated as voice-only, your data will not work. You can turn on Cellular Data Switching. This feature automatically turns on the data of the line you are using during a call. If one of the lines does not have data, we recommend turning this feature off, to avoid pay-per-use data charges.   Go to Settings > Cellular. Tap Cellular Data. Tap that number to use cellular data. Turn on or off Cellular Data Switching Go to Settings > Cellular. Tap Cellular Data. Turn on or off Cellular Data Switching.
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Follow these steps to change which number on your dual SIM iPhone is primary and secondary.   Go to Settings > Cellular.   Set your default number. On this screen, choose a number to be your default, or you can choose which number is to be used only for cellular data. Your other number will be your default. Use Primary as your default line: If you select this option, Primary will be used by default for voice, SMS, Data, iMessage, and FaceTime. Secondary will be available just for voice and SMS. Use Secondary as your default line: If you select this option, Secondary will be used for voice, SMS, Data, iMessage, and FaceTime. Primary will be available just for voice and SMS. Use Secondary for cellular data only: You might want to select this option if you're travelling internationally and you want to keep Primary for voice, SMS, iMessage, and FaceTime. This will allow you to use Secondary for data.
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Follow these steps to erase all the information from your iPhone. If you erased your cellular plans during this process and you want to reactivate your plan on the Dual SIM iPhone, you will require a new eSIM card.   Go to Settings > General > Reset. If asked, enter your passcode or Apple ID password.   Confirm whether you want to erase everything or erase everything but keep the eSIM plans.   Wait for the device to erase. Depending on your device, it can take a few minutes to erase your data.
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Follow these steps to change which number is active on your Dual SIM Single Active Google device.   Tap Settings > Mobile Network > Carrier.   Select which line you want to be active.    Confirm by tapping Switch.
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Follow these steps to activate an eSIM card. Business customers must go through Rogers Direct for an eSIM Card. Consumer-Regular customers must go to a participating Rogers or Fido retail location to perform a SIM swap or activate on a BYOD / BYOP line. Important: You need a Google Pixel 3a or Pixel 3a XL with Android 9.0 or later. Make sure you have an internet connection (WiFi or LTE). Go to Settings > Mobile Network. Tap Add Carrier. Use your phone to scan the eSIM voucher (QR code). If the code does not scan, clean your lens and try again. If the eSIM card does not activate, restart your device and try again. If the problem persists, enter the eSIM Card details manually.  
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Follow these steps to remove an eSIM (plan and number) from a dual SIM Google Device. This does not cancel the eSIM line; you will continue to be billed. You must contact us to cancel your plan. If you are seeking to reactivate your plan on the Dual SIM Google device, you will require a new eSIM card to reactivate your cellular plan on the device.   Go to Settings > Mobile Network > Carrier.   Tap the plan (number) you want to remove.   Tap Delete.
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Change Existing Line:   1.  Sign in to your MyRogers account at rogers.com.   2.  Under the Usage & Services tab, select Wireless or Wireless Share Everything. If you have multiple wireless numbers, select the number you want to change the SIM card for.     3.  Under the Manage My Device section, select Change My SIM.     4.  Enter the old and new SIM numbers in the fields provided, review your changes, and select Continue. Your SIM card is now activated.       Activate New Line:   Your SIM card is already activated. Just insert the SIM card into your device to get connected.     Tip: If your device doesn’t connect to the Rogers network, please turn it off and back on.     Locate your SIM card number    The ICCID is the identification number of your SIM card. It’s the unique 20-digit number printed on the SIM card.       You can also find your SIM card number in your device settings: iOS   Android*   Tap   Settings Tap   General Tap   About Scroll down until you see the ICCID number. Open   Settings Select   About Device Select   Status. Your SIM card numbers can be found under ICCID. *Instructions may vary by device or manufacturer.        
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Setting up Premium Voicemail-to-Text   Following subscription, you will receive a text message with instructions on how to set up your voicemail.   New voicemail message, will now be forwarded to the phone via an MMS. They will be marked as Saved on the traditional voicemail service. You have 10 days to open and listen to the voicemail message. Once the message is opened it will remain on the phone until you delete it. You can also press and hold 1 on the phone to access messages in the traditional way.  Roaming with Premium Voicemail-to-Text If your price plan includes MMS, you will not be charged for wireless data usage. You will be charged for the Wireless data usage: depending on the device if you open the message if the MMS downloads automatically. Without a roaming wireless internet plan/pack You will receive a Welcome roaming message with Pay-Per-Use (PPU) rates. You can use up to 50MB per day in US (up to max of 500MB before blocked) and 10MB internationally (up to 50MB before blocked) PPU, including Visual Voicemail notifications. For any usage above 10MB internationally, you must choose between day pass or PPU to continue receiving Visual Voicemail notifications.
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Wi-Fi Calling FAQs     UPDATE:    Your compatible device must have been purchased from Rogers/Fido. If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.   You may experience an error message like this:       What is Wi-Fi Calling? Wi-Fi Calling lets you call and text in more places so you can stay connected with friends and family. You can call and text wherever you have a Wi-Fi connection in places like basements, condos and tall buildings — places where you may have had trouble getting reception before.     Do I need a specific phone or plan to use Wi-Fi Calling? Yes. To use Wi-Fi Calling, you will need the following: An iPhone 5c or above (must be purchased from Rogers or Fido) with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation The Wi-Fi Calling feature enabled on your phone Wi-fi Calling Ready Account Voice and Data plan with LTE enabled   Please note that prepaid customers or customers with voice only plans can’t use Wi-Fi Calling.     What type of Wi-Fi connection do I need to use Wi-Fi Calling? To use Wi-Fi Calling, you must have access to a public or private Wi-Fi connection. The connection must meet the minimum required download and upload speeds to support voice calls; some Wi-Fi connections may not support Wi-Fi Calling.     Does Wi-Fi Calling use data from my wireless plan? No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) may apply in accordance with your internet service provider. To give you a sense of how much data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data through a Wi-Fi connection.     How is Wi-Fi Calling billed when I am in Canada? Incoming calls and text or picture messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits associated with your wireless plan. Outgoing calls and text or picture messages sent over Wi-Fi Calling while in Canada will be billed as follows: Calls/texts to Canadian numbers will be deducted from the airtime and messaging limits associated with your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current Pay-Per-Use wireless rates will apply. Calls/texts to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current Pay-Per-Use long distance wireless rates.   Please note: You may incur additional long distance charges and/or international text or picture message charges if your VPN, DNS or internet provider is set to a country outside Canada.      How is Wi-Fi Calling billed when I am travelling outside of Canada? If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your wireless plan without incurring any long distance or roaming charges: Incoming calls and text or picture messages received from anywhere in the world Outgoing calls and text or picture messages made or sent to a Canadian number   Roaming and/or long distance charges will vary depending on the roaming option you have on your account.   If you have: Roam Like Home TM   Outgoing Wi-Fi Calling calls or text or picture messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi Calling calls and text or picture messages made or sent within that 24-hour period will be deducted from the Roam Like Home allocation.   If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi Calling calls, text or picture messages to a non-Canadian number will be deducted from the limit associated with your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on will apply.   If you do not have Roam Like Home, or a Travel Pack or roaming add-on, your outgoing Wi-Fi Calling calls, and text or picture messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.? If you plan on using Wi-Fi Calling while travelling throughout Canada, make sure to update the emergency address in your phone’s settings, as that’s the address that will be given to emergency services if you call 9-1-1. While using Wi-Fi Calling in the U.S., you may be able to call 9-1-1, however, we do not support U.S. emergency addresses so you will need to verbally tell the dispatcher where the emergency is located. We recommend making emergency calls over a mobile network.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while outside of Canada and the U.S.? Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. won’t be connected. You can make emergency calls outside of Canada and the U.S. only when they’re made over a mobile network.     How do I switch from using Wi-Fi Calling to a mobile network and vice versa? While in Canada, your phone will automatically connect to a mobile network instead of Wi-Fi Calling if both are available. However, while roaming, your phone will automatically connect to Wi-Fi Calling instead of any mobile network if both are available. You will need to remain in your Wi-Fi or mobile network’s range in order to continue your call; if you move between the two connections, the call will be disconnected. Visit   rogers.com/coverage to see where you are covered by our mobile network.     Are there any services that will not work with Wi-Fi Calling? Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling: Data blocking Ringback tunes Advanced Call Manager Teletypewriter   You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more, please reach out to us here in the Community.     Do location-based calls work with Wi-Fi Calling? Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).     What if I am having trouble activating the Wi-Fi Calling feature on my device? If you have trouble activating the Wi-Fi Calling feature, try using Apple’s   support page   or reach out to us here in the Community.     How do I turn on Wi-Fi Calling? Wi-Fi Calling is easy to use and simple to set up. Go into your phone settings and do the following:   Select   Settings Select   Phone       Turn on Wi-Fi Calling. Follow the on-screen instructions if it is your first time doing this.         The status bar will display “WiFi Rogers” when Wi-Fi Calling is ready to use.
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These steps help a Data Manager or an account holder on a Share Everything plan set data alerts on rogers.com. Sign in to MyRogers on rogers.com. Click your Share Everything plan. Click Manage My Data. Toggle Turn on alerts for this number for the number you want to turn on alerts for. Use the slider to select the data amount for when the number will get a usage alert. Click Save .
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See below for instructions on how to turn on Stream Saver TM  on rogers.com, so you can save data while streaming videos on your device.  Note: You need to be the Data Manager for the account to turn on Stream Saver. To turn on Stream Saver: Sign in to your MyRogers account on rogers.com. On the top of the page, click Usage & Services and select your wireless account. Scroll down and click the Stream Saver TM  button. Change the slider from OFF to ON for each number that you want to turn on Stream Saver. A pop up message will appear confirming that you want to activate Stream Saver for that line. Click Adjust Video Streaming to confirm.
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Sign in to MyRogers on rogers.com. Click your Share Everything plan. Click Manage My Data. Scroll down to the name of the current Data Manager and click (change). Use the drop-down menu to select a Data Manager. To confirm your selection, click Assign Data Manager.
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If you want to add data to your account for the current billing cycle so that you don’t incur overage charges, see below for instructions on how to do this: Sign in to MyRogers on rogers.com or through the app. Select your Share Everything plan. Next to the data tracker, click + for Add data this month.  Follow the instructions to purchase more data through text message. 
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DeviceAid allows you to ask questions related to your Android or Apple device. Open the MyRogers app on your device. Tap DeviceAid. Tap Ask us a Question. Enter your question into the text box and tap Find my Answer. A list of recommended solutions will display. Select the answer that best fits your issue. If DeviceAid can't find an answer to your question, a message will appear to begin a chat session with a technical support or billing representative. Follow the steps to resolve your question and rate the article’s helpfulness. If you need to select another answer or need further support, tap Solutions. You can select another answer if available or tap Live Chat Now and select Connect to a tech support rep or Connect to a billing rep to a start a chat session.
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Go to rogers.com/support. Click Wireless. Scroll down to Network Issues. Click Check status to see what might be affecting your wireless service. Select the service that’s most affected. Enter your address, major intersection or postal code. Click Check Status. - If there is no outage, but you are still experiencing issues with connectivity, you can provide your feedback. Click Provide Your Feedback. - A form will appear. Fill out the details of your issue. Click Submit.
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