Wireless Knowledge Base

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  Is your cellphone always running out of battery? Do you find yourself always looking to charge your phone? Want some helpful tips to save batter life? Well you are in luck.   Check out this helpful How To video to learn how.       Adjusting Brightness level Go to your Applications and select Settings. In the Device section click on Display, and scroll down to Settings until you see Brightness Level. Then adjust!   Review Battery Usage From the Applications screen go to Settings. In the Device section click on Power management, and in the Power information section click on Battery Usage. This list shows you all the apps that are consuming your phone’s battery so you can control which ones you need and which ones you don’t.   Turning off Wi-Fi & Bluetooth Just go to Applications, then Settings, and then Wireless & Networks. Click on Wi-Fi & Bluetooth to temporarily disable them   Closing Active Programs & Apps From the Applications screen go to Settings. In the Device section select Apps and swipe right on the heading until you get to Running. From here you can stop any apps that you don’t need running in the background all the time.   Turning off GPS Start from the Applications screen and go to Settings. In the Personal section select Location and toggle it Off.   Animated Wallpapers and Screensavers Avoid using animated wallpapers or screensavers. We know they look pretty, but your battery will thank you if you get rid of them.
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 Samsung Kies is free software (for Mac or PC) that makes it easy to move music, videos, contacts and more to and from your Samsung Galaxy Tab.  Download Kies at samsung.com/kies.   Once installed, you can sync via the USB cable that came with your Galaxy Tab or sync over Wi-Fi.   Here’s how to set up Wi-Fi sync:   Connect your tablet to your home Wi-Fi network. Install and open the Kies software on your computer. In the Kies software on your computer, follow the start-up wizard to connect your computer to your Tab over Wi-Fi. Drag and drop your music and other media files to sync them to your Tab.
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 Restoring isn’t for the faint of heart. It will erase all your date, including songs, videos, contacts, photos, calendar information and any other data. (We did say “all” your data!).  Your phone will be restored to its factory condition.     Desperate? Need to restore your iPhone? Here’s how:   TIP:   Apple highly recommends that you perform a sync prior to restoring in order to back up any changes since your last sync.   Make sure you have the latest version of iTunes installed and running. Connect your iPhone to your computer. Select your iPhone when it appears in iTunes under   Devices. Select the   Summary   tab. Select the   Restore   option. When prompted to back up your iPhone settings before restoring, select the   Back Up   option. NOTE:   During the Back up and Restore process, do not disconnect the iPhone from the computer or shut down iTunes.  This may corrupt the data in your iPhone or possibly corrupt the iPhone software altogether. Select the   Restore   option when iTunes prompts you. Once the restore process has completed, the iPhone restarts and displays the Apple logo while starting up. Note: After a restore, your iPhone will display the “Connect to iTunes” screen. Keep your device connected until the “Connect to iTunes” screen goes away or you see “iPhone is activated.” If iTunes does not have an Internet connection, you cannot complete this step. Select the backup you want for your iPhone (select “as new”) and select the   Continue   button in order to complete your device’s restoration.
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  Got the latest and greatest iOS device? Looking to take advantage of its video calling feature? Well you are in luck.   Check out this helpful How To video to learn how.     To use FaceTime, you’ll need one of these compatible devices: iPhone 4 or later iPad 2 or later iPad mini iPod touch (4th generation) or later Steps: 1. To get started, tap on setting. 2. Next, select FaceTime and swipe to toggle FaceTime On. 3. Now the next time you’re on a call, just tap the FaceTime icon to invite the other person to a video call.   Making a video call using the FaceTime app Just choose the person you would like to video call and tap the FaceTime icon next to their name to get started.   Making a video call using your Contacts app Open the app, choose the person you would like to video call and tap the FaceTime icon next to their name to get started.
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  Just made the leap from an iOS device to an Android device? Looking to transfer all your existing data? Well you are in luck.   Check out this helpful How To video to learn how.     Steps:   Transfer Photos 1. Download the free Google Photos app from the App Store. 2. Login with your Google Account, and under the settings menu, turn on Backup and Sync. 3. After it is complete, you can view all your photos on your new Android device through the Google Photos app.     Transfering Music 1. Install Google Play Music Manager on your computer. 2. Music Manager will upload upto 50000 songs from your iTunes librairy to the cloud. 3. On your Android phone, open the Google Play Music app to access your music.    Transfering Contacts 1. Goto   www.icloud.com on your computer and export your contacts as a vCard. 2. Once complete, transfer the new vCard to your Android device via email or USB cable.  3. On your Android device, select the Contacts app. 4. Under settings, select Import and Export contacts and add the vCard. That's it!  
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  Have you lost or forgotten your Blackberry ID passward? Well you are in luck.   Check out this helpful How To video to learn how to reset it.   Steps: 1. First go to   www.blackberry.com   and hover over Support in the drop down menu at the top. 2. From there, choose Blackberry ID, and in the Manage your Blackberry ID section select Reset your password. 3. Now you can enter your Blackberry ID user name and the verification letters from the picture and hit Submit.  
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    So you’ve decided to join the fast-moving masses and get yourself onto the super-quick Rogers LTE network. Luckily accessing the Rogers LTE network is as easy as 1, 2, 3!  Check off the following list to make sure your LTE device is properly connected and up and running:     LTE Device   To access the Rogers LTE network you need an LTE enabled device. See our list of available devices here.     LTE SIM Card   An LTE SIM card is required to access the Rogers LTE network. When you purchased your LTE-capable device, you should have also received an LTE-capable SIM card.  If you did not receive an LTE SIM card with purchase of your LTE device, simply go back to the Rogers store that you purchased the device from (please bring your receipt) and they will provide one free of charge.   TIP:   To insert your LTE SIM card, you may need to remove your device’s backplate and lift out the battery. To do so, make sure you first turn off your device.     LTE Wireless Internet Plan   ALL Rogers wireless internet plans are LTE compatible. This means you don’t have to make any changes to your current plan to access the LTE network. Looking for a new plan? Check out your options   www.rogers.com/plans   TIP: Look for ‘LTE’ on your screen Your device must say “LTE” where the network name appears. If it says “4G LTE” not to worry, you’re still connected to LTE
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Maxed out your storage? If so, it’s time to clean up and make room.   Here’s how:   1. Swipe through your screens and identify the apps you never use or games you don’t like playing anymore. Tap and hold your finger on one until they all start wiggling.   Tap the X   on the corner for each app or game you want to delete. When you’re done, press the Home button to stop the apps from wiggling.   2. It’s especially important to delete big apps that you don’t use. To find out how big some apps or games are, go to   Settings > General > Usage > Manage Storage, and you’ll see a list of everything you have installed, from largest to smallest. Select what you want to remove and then tap   Delete App   to finish the job.   3. Photos and video take up a lot of space, so delete what you don’t need anymore. But no need to delete one by one. Go to your   Photos app > Camera Roll > Select   to handpick each and every image you want to delete, then tap the garbage can icon. Follow the same steps for   video clips   and you will have saved some valuable space.   4. If you’re an avid iPhone photographer you might want to use this neat little trick to save from doubling up on images. When shooting in   HDR mode   (three images combined for best exposure), iOS saves both the final image and the original, but you can change that. Go to   Settings > Photos & Camera   and toggle off   Keep Normal Photo.   5. Your   Messages   app may be cluttered with all the messages you’ve received, and you can do something about it by deleting entire threads. Simply swipe left on a thread and tap   Delete   to remove it. You can also set messages to delete automatically after 30 days or one year.
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  Whether it’s tangled or damaged cords, or a constantly dwindling phone battery, here are ways to combat a few of the most common techie woes.     Damaged power cords   Cellphone and laptop cords take a beating, especially the end you plug into your device. The simplest way to protect your cords from splitting, bending and fraying is to secure a pen spring around them. Over time, constant tugging and pulling creates cord fraying, creating a potential fire hazard.   Disassemble a ballpoint pen by unscrewing the tip, pulling out the ink tube and removing the metal spring. Extend the coil spring and wrap it around your cord closest to the end that plugs into your device. This helps to ensure that the end of your cord is protected, and any existing minor frays, splits and bends are contained so they don’t become worse.     Dying phone battery   If you run a lot of apps or use Wi-Fi, your battery probably drains pretty quickly. When you need your device charged in a hurry, try this simple trick to turn your battery bar from zilch to full in no time.   Turn on   Airplane Mode   (turning on this function depends on your device; for iPhone, for example, go to   Settings   and toggle   Airplane Mode   to   on). Plug in your phone or tablet and charge as usual. (Make sure you turn Airplane Mode   off   to resume normal function on your phone once you’ve charged.)     Dirty headphones   Not only does cleaning them help your cans aesthetically, it eliminates germs and promotes a crisper sound by removing the dust that settles in the speakers.   Combine a solution of warm water and soap. Lightly dampen a cloth in the suds and gently wipe the earpieces and wires clean. 3. If your headphones have removable silicone covers, gently clean those separately with a toothbrush. If your headphones are particularly dirty, try cleaning them using some rubbing alcohol on a Q-tip.   Tip:   Be careful – too much soap will leave a sticky residue and too much water or rubbing alcohol is, well, bad news.     Tangled cords   If you use a laptop, you likely have a number of cords you need to quickly use and/or unplug at your workstation. The easiest way to organize them is a handy little trick using sturdy   bulldog clips   that can be found at most dollar stores.   Clamp   bulldog clips   to the back of your desk or work area. String cables through the openings of the two squeezable metal tips. Your cords will easily slide through the clips’ handles without getting tangled.
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  Got your hands on a new Apple iOS Device? Looking to setup a new Email account or possibly removing an existing one? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Adding an Email to an iOS Device First let’s start with adding an email account, tap the Settings icon. Then select Mail, Contacts, Calendars and tap Add account. Select the email provider or Other if it’s is not listed. Next enter in your name, email address, password, and a description. Click Next and select the items you want to sync with your email. Don’t forget to save!  That’s always an important thing. And you’re done.   Removing an Email from an iOS Device To delete an email account, first you need to tap the Settings icon. Then select Mail, Contacts, Calendars and select the account you’d like to remove. Click Delete Account to confirm.
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  Having an overload of downloaded apps? Looking to get rid of the ones you are not using anymore? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Android OS 5 1. Click Settings from your home screen. 2. Scroll to the Device section and select Apps. 3. Now you just select the apps that you want to get rid of and click Uninstall when you’re done.   iOS 1. Tap and hold an icon until all the icons start jiggling around. 2. Now just tap the X on the top right corner of the app you want to uninstall, and press the Home button to stop the icons from jiggling.   Blackberry 1. Tap and hold the app you want to uninstall until it jiggles. 2. Then just tap the Trash Can icon on the top right corner of the app.   Windows Mobile 1. Swipe left from the home screen to get to the Apps list. 2. Then tap and hold the app you want to get rid of and tap Uninstall, then Yes to confirm.
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  Looking to back up and store your files from your Samsung Device? Switching devices and looking to retain your old files? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: First, make sure you have the latest version of Samsung Smart Switch. Next, connect your device to your computer and click on the Backup tab. When it is done transferring, you will have completely backed up your device on your computer. To restore your device from a previous backup, click Restore. Once it is complete, you will have successfully restored your old backup on to your current Samsung device
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  Is your cellphone always running out of battery? Do you find yourself always looking to charge your phone? Want some helpful tips to save batter life? Well you are in luck.   Check out this helpful How To video to learn how.     Adjusting Brightness level 1. Start by taking down the brightness level of your screen. 2. Tap the Settings icon on the home screen. 3. Select Display, and drag the slider under Brightness Settings to the desired level.   Adjusting Backlight Timeout 1. Tap the Settings icon on the home screen. 2. Select Display, and scroll down to Screen Lock and tap Screen Lock Timeout to select the time you want.   Monitor Battery Usage 1. To turn it on, tap the Settings icon on the home screen. 2. Then select App Manager and Device Monitor 3. Look at the Battery tab to see which apps are using up your battery.   Turning off Wi-Fi, GPS & Bluetooth 1. You can also try disabling your Wi-Fi & Bluetooth and GPS when you’re not using them. 2. Tap the Settings icon on the home screen. 3. Select Network Connections and toggle Wi-Fi & Bluetooth off, and select Location Services to turn your GPS off.   Closing Active Programs & Apps 1. If you’re already in the app, just Swipe Up from the bottom of the screen then tap X to close. 2. If you’re on your home screen, click on the Active Frame icon and then hit X on the apps to close.   Animated Wallpapers and Screensavers Avoid using animated wallpapers or screensavers. We know they look pretty, but your battery will thank you if you get rid of them.
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  Got your hands on a new wireless accessory and looking to pair it up to your wireless device? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Android First you’ll need to turn on your Bluetooth. To do that, just open Applications, select Settings, and toggle Bluetooth On. Now you can enable Pairing. Again, open Applications and select Settings. Select Bluetooth and put the device you want to pair into pairing mode. Now select Scan and select that device from the list.   iOS Click Settings, then select Bluetooth and toggle it On. To enable pairing, go back to Settings and select Bluetooth. Now put the device you want to pair into pairing mode. Then you can select Scan and find that device on the list.   Blackberry Swipe down from the top of your Home screen and tap the Bluetooth symbol to toggle Bluetooth On. Now you can enable Pairing. Swipe down from the top of the Home screen and select Settings. Now select Network Connections, then Bluetooth. If the device you want to connect appears in the Devices list, just tap the device name. If you don’t see the device you want to connect in the Devices list, that just means the device is not discoverable. Have a look at the user guide for your device so you can enable Discoverable Mode. If you’ve already done that and you still don’t see the device in the list, make sure your Blackberry is in Discoverable mode. To do that, just tap On in this Discoverable drop-down list on your Blackberry. Once the device to be paired appears on the list, just select it and follow the prompts to complete pairing.   Windows   Mobile From the Start menu, select this arrow on the upper right. Now scroll down and select Settings, then toggle Bluetooth On. To enable Pairing, go to the Start menu and select this arrow on the upper right. Scroll down and select Settings, then Bluetooth. Make sure the device you want to pair is in pairing mode, then select Scan and select that device from the list.
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  Just made the leap from an Android device to an iOS device? Looking to transfer all your existing data? Well you are in luck.   Check out this helpful How To video to learn how.     Steps:   Transfer Photos 1. Download the free Move to iOS app from the Google Play Store. 2. Make sure both devices are plugged into a power source and connected to WiFi. 3. Set up your new iOS as normal until you get to the Apps & Data. 4. On your iOS device, Select Move from Android. On your Android device, select Move to iOS. Follow the on screen instructions. 5. Wait for the Transfer Data screen to appear on your iOS device and choose what content you would like to transfer then tap Next.   6. Leave both devices alone until transfer is complete. Complete the rest of the iOS setup and you are done!
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Backing up your Android is simple. And while a backup is definitely something you should do before an upgrade, it’s a good idea to set your device to perform periodic, automatic backups, too.   There are many apps and services for Android, but for sheer simplicity and security, cloud-based backups are best for their ease of use. You don’t need to worry about getting an external hard drive to store your backed-up files, and because everything’s stored virtually, in the cloud, you can access and sync with it from anywhere, on any Web-enabled device.   Once installed, some backup apps, such as Easy Backup, let you save your backed-up files, including your contacts, calendar and text messages, to wherever you choose, such as to Google Drive and Dropbox, or right onto your device’s microSD card.   Bonus:   Easy Backup is free, although services like Dropbox charge a nominal monthly fee depending on the storage you need.     How to back up your Android using Easy Backup:   Download the free app from the   Google Play   store. Once installed, click on the app. You’ll be asked if you’d like to perform a backup now. Tap   Yes. Select which types of files you’d like to back up; choices include SMS, MMS, Call Log, Calendar, Contacts and more. Choose where you’d like to save your files: SD card, Gmail, Dropbox or Google Drive. You’ll be asked to configure your account with the app. Do so now. When prompted, enter in the title of the backup (e.g., today’s date). Click   OK. To access the saved files, go to the saved location and open the file.   TIP:   It’s a smart idea to back up other files, such as videos, pictures and music, periodically.
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  One of the iPhone’s tricks is the ability to keep an always up-to-date backup of your info, apps, settings and personal preferences in the cloud. If you switch phones or buy an iPad, log in and all your info comes with you. To set up iCloud backup:   Go to Settings > iCloud > Storage & Backup Under iCloud Backup, slide the switch to On Your phone will back up to the cloud any time it’s on, locked, connected to a power source and connected to the internet via Wi-Fi. To restore your phone from a backup, choose Restore from iCloud Backup on the initial setup screen and enter your Apple ID and password.
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  With near field communication technology, you can quickly share digital information – videos, music, links, photos and other saved files – by simply touching two devices together.   It’s called Android Beam.   Here’s how to get started:   Turn on Android Beam by going to   Settings > More > Android Beam   and then hitting the switch. Navigate to whatever resource you want to share (a contact, a picture, a web page, an app). Place your phone back to back with another Beam-enabled Android device. You’ll hear a chime and you’ll see your screen shrink. Tap on the screen to share. Once the beam is initiated you can move the phones apart.
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  Wi-Fi Calling lets you make and receive phone calls, plus send and receive text messages, wherever you have a Wi-Fi connection.   Looking to set up the Wi-Fi Calling feature on your phone? Do you have a compatible iOS device? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: First, make sure your iPhone is connected to a Wi-Fi network.  Tap the Settings icon, scroll down then tap the Phone icon. Under Calls, tap Wi-Fi Calling and slide the "Wi-Fi Calling on This iPhone" switch to the On position. And you’re done! Wi-Fi calling is now ready to use
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  Your BlackBerry ID gives you access to BlackBerry websites, apps and services; makes syncing with your computer easier; and makes transferring your info to a new device a breeze.   Here’s how to set it up:   When you set up your new device, on the BlackBerry ID screen, tap   Create New. Complete the simple instructions on the screen. That’s it!
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